topic Re: sneaker authentication program in Selling

sneaker authentication program

justkicksau — Wed, 25 Aug 2021 07:56:56 GMT

So, to start with I thought this was a great venture by eBay, as a sneaker seller and enthusiast I thought it would benefit many in the sneaker game........but, after roughly a month of the authentication centre being active.......I have a major concern that has yet to be addressed by ebay!

When a buyer purchases a pair of shoes, ebay!!!!!! needs to be emailing them and telling them there item is being sent to the authentication centre, then once authenticated will then be sent on to buyer with new tracking details.........at this stage, sellers can not communicate with buyers once the shoe has been purchased and deemed to be going to the authentication centre, so the onus is on ebay for communication..........which they are not providing at all!!

I am currently responding to a minimum 20-30 buyers per week, them asking why there shoes are delivered to a Sydney address??? instead of being delivered to there home address...............

On top of this, the authentication centre lost a pair of shoes I sent them, they have refunded the buyer and me, but that is not great business!!! Australia post have not lost a pair of my shoes for well over a year, but ebay manages to lose a pair in the first month of operation!

any other similar experiences out there???

Re: sneaker authentication program

jellybirddesigns — Wed, 25 Aug 2021 08:04:25 GMT

Why don't you update your listing descriptions to say that you are a participant in the programme and that the shoes will be automatically sent to the authentication centre before being directed to the buyer? This way the buyer knows upfront what to expect.

Don't rely on Ebay - YOU should email buyers once they purchase, reminding them that the shoes are being sent for authentication via Ebay's programme.

Re: sneaker authentication program

sugar249 — Wed, 25 Aug 2021 11:51:51 GMT

You are the seller, take responsibility and tell your buyers up front about the process, I am amazed by the number of people who think that it is someone else's responsibility to look after their clients.

Re: sneaker authentication program

qik86 — Thu, 10 Feb 2022 06:32:03 GMT

Completely agree with Ebay needing to communicate this process better to buyers!

I've now had a buyer check the tracking info and saw it was being sent to a Sydney address, so they tried to message me (which is of course disabled after purchase), then panic and contact Australia Post requesting the parcel be redirected to their home address.

Where do I stand then when they don't arrive at the authentication centre??

Re: sneaker authentication program

qik86 — Thu, 10 Feb 2022 06:34:31 GMT

Oh, I almost forgot.... the seller then left negative feedback for me, claiming I sent the shoes to the wrong address and was uncontactable.. Love it.

Re: sneaker authentication program

padi*0409 — Thu, 10 Feb 2022 06:59:37 GMT

@qik86 wrote:

I've now had a buyer check the tracking info and saw it was being sent to a Sydney address, so they tried to message me (which is of course disabled after purchase),

I have always been able to contact a seller after a purchase I don't see why, even though the authenticator's involved, communication between you has been blocked.

Re: sneaker authentication program

padi*0409 — Thu, 10 Feb 2022 07:09:08 GMT

@qik86 wrote:

Completely agree with Ebay needing to communicate this process better to buyers!

To add to my last post, eBay DOES tell the seller about the process.

Edit. If the buyer clicks on that "learn more" link, they get this;-

https://pages.ebay.com.au/authenticity-guarantee/

Re: sneaker authentication program

qik86 — Thu, 10 Feb 2022 22:56:24 GMT

From https://pages.ebay.com.au/authenticity-guarantee-sneakers/:

Why can't I message the buyer after I sell my shoes?

Messaging capability is turned off once the buyer completes payment at checkout. Your buyer will receive all tracking information and notifications through the eBay platform.

Re: sneaker authentication program

qik86 — Thu, 10 Feb 2022 22:58:02 GMT

Exactly. Only if they click the "learn more" link. Which it appears the casual sneaker buyer does not.

Re: sneaker authentication program

andrewong_88 — Thu, 18 Aug 2022 14:28:12 GMT

does the pair of shoe always get that ebay plastic tag(authentic guarantee thingy) after its being authenticated?

Re: sneaker authentication program

padi*0409 — Thu, 18 Aug 2022 23:48:34 GMT

@andrewong_88 wrote:

does the pair of shoe always get that ebay plastic tag(authentic guarantee thingy) after its being authenticated?

According to the link below, yes they do.

https://www.ebay.com.au/help/selling/selling-tools/ebay-authenticity-guarantee?id=4644&st=12&pos=2&query=eBay%20Authenticity%20Guarantee&intent=sneaker%20authentication%20program&context=DEFAULT_BUYER&docId=HELP1344

Re: sneaker authentication program

justkicksau — Mon, 19 Sep 2022 03:31:01 GMT

DAMMN.....Why don't you update your prescription eyeware........

ALL my ADS have been updated ......Thankyou!

READ below, from my first post!!

at this stage, sellers can not communicate with buyers once the shoe has been purchased and deemed to be going to the authentication centre, so the onus is on ebay for communication..........which they are not providing at all!!

HOW would I email the buyer once purchased, if ebay has blocked sellers from communicating with buyers???

YOU must read prior to getting on your very high horse!!

was looking for advice, not an attack.....CLOWN!!

Re: sneaker authentication program

justkicksau — Mon, 19 Sep 2022 03:32:18 GMT

I am more amazed by TROLLS, with no constructive input!!!

Re: sneaker authentication program

sandypebbles — Mon, 19 Sep 2022 03:35:01 GMT

Then why wait over a year since the comments were made to spit the dummy?

Re: sneaker authentication program

gewens — Mon, 19 Sep 2022 04:02:59 GMT

Hello,everyone. To be respectful is very important in your interaction with other members here. I'd like to remind you that content that is harmful, hostile, threatening, abusive, baiting, vulgar, defamatory, harassing, or includes hate or racist speech, name calling, or profanity will be edited or removed. Please read about our policy here: https://community.ebay.com.au/t5/Community-Feedback/Updates-coming-to-eBay-com-au-Discussion-Boards/m-p/2065522#M2 Thanks very much. 🙂

Re: sneaker authentication program

davewil1964 — Mon, 19 Sep 2022 08:25:33 GMT

Work it out for yourself.

After that attack on a member, a year after the comment was made, it is unlikely any other members will bother to reply to you, given that will probably generate a personal attack.

Re: sneaker authentication program

mon_nat — Fri, 21 Apr 2023 08:33:02 GMT

Hi there,

I realise this is an old thread but I've just experienced this too!! I sold a pair of Nike sneakers to a buyer, which went to the 'authenticators'?! first.

Fair enough. Of course they are genuine, so thought nothing more of it. Today! I recieve a message stating that the 'authenticators' (in a very brief, non descriptive email) found "a fault(s), which could be related to packaging, or another issue". Very very brief and no detailed information.

I contacted the buyer, who provided me with his message he received from Ebay - stating this never usually happens (that an item is supposedly not authentic).

There's noone to contact at Ebay about this! Whenever I go into chat, I am "thanked" for being with Ebay since 2011 and given the same msg "the authenticators may have found fault with packaging" very brief and pretty much stating it could be anything!! Kind of a big deal! As authenticators they need to be very precise about what the so called 'problem' is.

Has anyone been in this situation?? Does the item get returned to me???

Re: sneaker authentication program

sugar249 — Fri, 21 Apr 2023 10:03:23 GMT

yes the item gets returned to you, but you would have known that had you researched how the program works.

Re: sneaker authentication program

imastawka — Fri, 21 Apr 2023 11:16:14 GMT

eBay Authenticity Guarantee | eBay

Re: sneaker authentication program

mon_nat — Sun, 23 Apr 2023 23:54:47 GMT

Thanks Imastawka