topic Re: Buyer purchases multiple items with free postage in Selling

Buyer purchases multiple items with free postage

kitschkoven — Wed, 26 Apr 2023 04:51:56 GMT

Hi y'all, an age-old question I'm sure

Buyer just purchased two items from me, listed as free postage, so two lots of postage. They've not asked me for a partial refund or anything. Is there any 'official' way I can give them some money back? I could chuck some money in the parcel I guess. 🤔

Re: Buyer purchases multiple items with free postage

padi*0409 — Wed, 26 Apr 2023 05:00:51 GMT

Since they have made the purchase there's nothing stopping you from asking for their Paypal or bank account details to refund them that way.

Re: Buyer purchases multiple items with free postage

kitschkoven — Wed, 26 Apr 2023 05:02:12 GMT

Cool, thank you!

Re: Buyer purchases multiple items with free postage

curraone — Wed, 26 Apr 2023 05:14:27 GMT

Why can't you use the refund button?

Re: Buyer purchases multiple items with free postage

kitschkoven — Wed, 26 Apr 2023 05:16:00 GMT

I didn't know there was one haha!

Re: Buyer purchases multiple items with free postage

sugar249 — Wed, 26 Apr 2023 05:44:42 GMT

Never chuck money in the parcel. you can never prove that you have refunded them money in that way. I know technically you don''t need to refund on free postage items (I do), but do it officially via the refund option.

Re: Buyer purchases multiple items with free postage

curraone — Wed, 26 Apr 2023 06:11:30 GMT

There is a drop down menu in Orders

Re: Buyer purchases multiple items with free postage

kitschkoven — Wed, 26 Apr 2023 06:53:44 GMT

Thank you curraone, and sugar249 for that tip also. Much appreciated! Will organise a refund.

Re: Buyer purchases multiple items with free postage

eol-products — Wed, 26 Apr 2023 07:30:39 GMT

As mentioned theres a drop down box and an option for postage discount with room for a message.

Re: Buyer purchases multiple items with free postage

kitschkoven — Wed, 26 Apr 2023 07:40:00 GMT

Actually, hey you guys, when I started putting in a refund, I saw that Ebay has recognised that - even though they were purchased hours apart - they are from a 'repeat buyer' and treated as one order. Can you point me to where I might find out if they paid twice for postage? Is it the "You made the sale" notification emails, stating the amount paid? I was just a little unsure when I saw that Ebay has regarded them as one order...

Re: Buyer purchases multiple items with free postage

eol-products — Wed, 26 Apr 2023 08:00:58 GMT

If they made one payment it is one order with multiple items.

Re: Buyer purchases multiple items with free postage

kitschkoven — Wed, 26 Apr 2023 08:41:46 GMT

Right 👍... I am just SO DUMB at this hahaha... it spoke about 'buy a postage label' or whatever. Ebay is all too complex, I can't keep up. My mind is stuck in 2004 postage options, I don't understand half the things spoken about now!

Re: Buyer purchases multiple items with free postage

eol-products — Wed, 26 Apr 2023 09:21:06 GMT

Best thing to do is double check everything before hitting the ok button. Otherwise theres not much to learn as ebay have made most things either automatic or taken away the ability to change it.

Re: Buyer purchases multiple items with free postage

halfgweilo — Wed, 26 Apr 2023 09:19:42 GMT

Kitschkoven.. I am puzzled with your question. If, as you said. items were listed as 'free postage' so why would there be any postage involved, regardless of how many items did buyer purchased?

Re: Buyer purchases multiple items with free postage

kitschkoven — Wed, 26 Apr 2023 10:11:38 GMT

halfgweilo, while I was thinking about eol-products' reply, that did occur to me. How would Ebay know how much I paid for postage, and how much the buyer paid for postage, if I put it down as free postage? One of these days I'll develop some logical thought lol

Re: Buyer purchases multiple items with free postage

domino-710 — Wed, 26 Apr 2023 10:23:58 GMT

We're getting there.

Re: Buyer purchases multiple items with free postage

kitschkoven — Wed, 26 Apr 2023 10:45:49 GMT

Kind of. Maybe. 😅

Re: Buyer purchases multiple items with free postage

halfgweilo — Fri, 28 Apr 2023 11:17:04 GMT

Some never will