topic Re: Very dishonest buyer in Selling

Very dishonest buyer

chulicious — Fri, 28 Apr 2023 09:11:58 GMT

I recently had one buyer telling me she hasn't got her parcel but the tracking shows delivered a week ago. As I knew ebay has recently come up with a seller protection policy over delivered items. I told her she could seek ebay or aus post for help. She soon said she prefers a new parcel and went ahead to file a dispute. Hours later she gave a positive review saying Happy Buyer just feel the items are not worth the price. What a joke!

Re: Very dishonest buyer

jellybirddesigns — Fri, 28 Apr 2023 11:51:20 GMT

You will need to respond to the dispute and upload the tracking.

Don't delay in doing so as you only have a few days to respond.

Re: Very dishonest buyer

chulicious — Fri, 28 Apr 2023 13:33:28 GMT

I did and I even went to the ebay customer service for help. Ebay in fact could also see the positive review she left mentioning she indeed received the parcel. I am anguished because my funds were still on hold despite evidence is clearly there.

Her dispute to ebay was:

Buyer didn't receive the item

"Was not delivered to my address ,would like it sent again please ""Was not delivered to my address ,would like it sent again please "

How disgusting is this!

Re: Very dishonest buyer

twyngwyn — Sat, 29 Apr 2023 04:25:17 GMT

she wasn't happy with the mystery box......so tried for another.....extortion

Re: Very dishonest buyer

sugar249 — Sat, 29 Apr 2023 05:33:06 GMT

can't comment on the in's and out's of this, naturally it is just your side of the story.

But why give positive feedback for what is a negative experience. You are helping dodgy buyers by giving positive feedback.

Re: Very dishonest buyer

papermoon.lady — Sat, 29 Apr 2023 05:41:41 GMT

I suspect she had not read the full description (so many buyers don't) and thought the gift box contained all items in the photo, so she tried a trick to get another two items.

Re: Very dishonest buyer

papermoon.lady — Sat, 29 Apr 2023 05:47:16 GMT

@papermoon.lady wrote:
I suspect she had not read the full description (so many buyers don't) and thought the gift box contained all items in the photo, so she tried a trick to get another two items.

...although the title actually also mentioned 2 items...

Re: Very dishonest buyer

sugar249 — Sat, 29 Apr 2023 05:47:20 GMT

you must admit the ad is a bit unclear bordering on deceptive

me thinks its the pot calling the kettle black

Re: Very dishonest buyer

twyngwyn — Sat, 29 Apr 2023 05:54:12 GMT

next time you leave feedback for an unhappy buyer, go to 'reply to feedback' & address the buyer by their profile name, so that other sellers know who they are

Re: Very dishonest buyer

imastawka — Sat, 29 Apr 2023 06:58:18 GMT

Yes, I'm wondering why it was not in reply to the buyer's feedback.

Seems a bit pointless giving that 'stand alone' feedback.