topic Re: False Claim made by an International Buyer - Any Experience Against this? Help! in Selling

False Claim made by an International Buyer - Any Experience Against this? Help!

cocoalliance — Sun, 07 May 2023 06:33:57 GMT

We just got an " item received damaged" case open by a Canada buyer.

She purchased an enagement box from store ( very cheap compare to the oversea shipping cost), we handled it very carefully and kept some pics of the actual product we sent to her, and also plus a Signature Request On Delivery. The lady contacted us on the other day after she received it. She messaged us with a picture in dim light to demand a refund or at least partial refund for she saw some spots on the barcode label sticker. We took the photo of the other box of same style in hands straight away to explain they were not marks or stain, they were just the glitter spots patters on the box, because some were covered by the barcode label and that's why there were some dark silouette of the spots pattern shown on the label. We also brightened and zoomed in the pic she upload to us to examine it, no stain no black mark, just the patten's silhouette. We also suggested her to peal it off, as it could be pealed off very easily. But the lady rejected, she claim hers looked different to the pic we sent, and she thought the box would be damaged or ruined if she try to peal it. Basically, only the refund will make her happy. Did any seller handle such doggy buyer before? Just like searching bone in an egg and claim item faulty or damage on ebay? We contact the Seller Help, they suggest to refund and request the buyer to return the product, but the point is the international shipping cost are much more than the item. This is so sick! Should we let the case open until ebay step in and we appeal ? We are going to close the Selling to Oversea after this, the economy enviroment is very bad, there will be more and more fishy buyer trying to gain freeby, international sales just make seller more vulnerable.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

eol-products — Sun, 07 May 2023 06:44:25 GMT

Always best to have them return and take the loss. You may find they change their mind and keep it. Either way unless you know the issues is genuine to offer part refund just keeps this type of thing happening.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

gutterpunkz05 — Sun, 07 May 2023 06:45:42 GMT

You have no way of proving what condition the item was received in, so the advice you received is correct.

Or refund and let the buyer keep the item, if you don't want to pay return post.

International selling has its rewards, but it also comes with additional risks.

You can try to dispute the damage, but in all likelyhood you will lose and also incur dispute fees.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

domino-710 — Sun, 07 May 2023 06:52:15 GMT

We've got - ' patters ' - ' patterns ' - ' pattens ' . ??

And sending pics of a similar but not the very same item - received. ??

Then asking her to ' change ' that which she was sent - do some pealing. ??

To say nothing of the ' bone in the egg ' .

Lost me - completely.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

cocoalliance — Sun, 07 May 2023 07:16:50 GMT

When you live in ebay for a long time and come across with this item damage claim because of the barcode sticker, you won't lost.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

davewil1964 — Sun, 07 May 2023 08:37:23 GMT

Save the paragraph.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

cocoalliance — Sun, 07 May 2023 08:56:55 GMT

Once the buyer sent us the pic of the item's barcode sticker in dim light we know what she's after. The box is in perfect condition, the rose gold glitter spots are the pattern on the box's front and back, but some of the glitter spots are covered by this little barcode sticker. She said they looked like stain, dark marking ... also refuse to peal the barcode sticker off, claim it look like not pealing off.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

domino-710 — Sun, 07 May 2023 09:02:16 GMT

@cocoalliance wrote:
When you live in ebay for a long time and come across with this item damage claim because of the barcode sticker, you won't lost.

Anyone. ??

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

cocoalliance — Sun, 07 May 2023 09:07:31 GMT

I guess the reason of this Canadia doggy buying an engagement box from AUS is that she could get a freeby much easier than fishing in her home country.

I only got 3 international sales in last month, one out of three buyers is doggy ( the Canadian buyer ) .

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

imastawka — Sun, 07 May 2023 09:13:39 GMT

@domino-710 wrote:
@cocoalliance wrote:
When you live in ebay for a long time and come across with this item damage claim because of the barcode sticker, you won't lost.
Anyone. ??

I'm, still trying to figure out what's an engagement box!

And why does it have glitter?

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

countessalmirena — Sun, 07 May 2023 09:18:14 GMT

@cocoallisnce, are you seriously calling the buyer a “doggy”?

Or do you mean dodgy?

The second is an acceptable insult if you believe the buyer is trying to cheat you, but the first term is not.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

cocoalliance — Sun, 07 May 2023 09:33:59 GMT

Rose Gold Mr & Mrs Wedding Engagement Keepsake Box Keepsake Drawer with Ribbon

You search this listing on eBay

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

cocoalliance — Sun, 07 May 2023 09:35:56 GMT

Mistake in spelling… second one

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

imastawka — Sun, 07 May 2023 09:44:38 GMT

The item was about $30 with about $57 postage to Canada.

The buyer may be dodgy, but you say they want a partial refund.

That's sounds like the best option to me.

Partial refund and put it down to a learning curve .

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

countessalmirena — Sun, 07 May 2023 10:03:16 GMT

Yes… I would be probably take that route. Partial refund; in terms of mitigating loss, that would seem to be best.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

cocoalliance — Sun, 07 May 2023 10:18:06 GMT

Let’s change the words “ may be” into “ must be”. I haven’t seen a person bought something and complained about the barcode sticker in my 10 years of retail experience, especially she knew there were glitter spots underneath the label.
New lesson widen my horizons.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

imastawka — Sun, 07 May 2023 10:34:45 GMT

Unfortunately you can't accuse someone.

Let's stick with 'may be'

I wouldn't sell to Canada in a fit. Post is too slow, and they open an INR quickly.

I gave up on International sales when COVID started. Too many INR's

Up to you, but I'd do the partial refund and block them.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

sugar249 — Sun, 07 May 2023 10:36:16 GMT

@cocoalliance wrote:
Let’s change the words “ may be” into “ must be”. I haven’t seen a person bought something and complained about the barcode sticker in my 10 years of retail experience, especially she knew there were glitter spots underneath the label.
New lesson widen my horizons.

I would question your 10 years of retail knowledge, bar codes and price stickers are an ongoing issue often damaging good.

I would agree with the purchaser, to much damage occurs from removing them.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

eol-products — Sun, 07 May 2023 10:41:11 GMT

I'm finding delivery times to Canada averaging 7 days at the moment, postage times are back to normal for some places.

Re: False Claim made by an International Buyer - Any Experience Against this? Help!

cocoalliance — Sun, 07 May 2023 11:08:37 GMT

If there is actually nothing wrong about the label. Is it a fault because it stocked on the pattern? The label is not dirty or broken. Yes, I never seen a customer complain about the barcode label when it is not dirty not broken no stains but sticker on the pattern. Have you come across with this? I can imagine only someone trying to fish on shopping platforms would make up an excuse with it to get keep it for free or get a good discount.