topic Re: Charged a refund in Selling

Charged a refund

wilmurph-34 — Wed, 07 Jun 2023 15:28:23 GMT

Had a buyer claimed he bought item and didn't deliver.

I never received the payment but there's a purchase id and everything.

Now I had to refund a sale I didn't get?

All I get is automated help.

Re: Charged a refund

sandypebbles — Wed, 07 Jun 2023 17:00:59 GMT

Did you complete sign up for Managed Payments and be verified before you sold?

If not, you won’t be paid at all

If you did, the money would be on hold due to you being a new seller, for 30 days

was this for what you sold on May 19 for $160?

Did you not respond to the item not received dispute?

Or upload tracking number at any point?

Re: Charged a refund

imastawka — Thu, 08 Jun 2023 00:07:57 GMT

Registering as a seller | eBay

Re: Charged a refund

gutterpunkz05 — Thu, 08 Jun 2023 10:54:25 GMT

You sold item 385604014615 on 19th of May, for $160 + $10 postage.

You would have received a message telling you that the item had been paid for and advising you to ship the item.

Note as a new seller, your funds would be on hold for 30days. You do not get to wait for your funds to clear and were required to ship when advised to do so.

It would appear you did not ship the item, and more so it would appear you did not reply to the claim for item not received. As such ebay would refund the funds to the buyer, but you are still liable for ebay fees, and in addition a dispute resolution fee, which I think is $22.00

If you wish to sell on ebay, then it is a good idea to do a bit of research first, and at the very least pay attention to ebay messages.