topic Re: Personal detail verification in Selling

Personal detail verification

johawilke-0 — Mon, 26 Jun 2023 02:28:47 GMT

Hi. I sold my first item on ebay and now my payment is on hold due to personal information that they cannot verify. I have tried multiple times, but without fail. How can I get ebay to verify my information or are they conveniently trying to hold my money

Re: Personal detail verification

domino-710 — Mon, 26 Jun 2023 02:33:18 GMT

No - they are not ' conveniently ' holding your money.

Always a good idea to check the t&c's of selling - before you sell.

Managed payments - you will have had to sign up for - and should have completed this before selling.

Why can you not verify your personal information. ??

Re: Personal detail verification

sandypebbles — Mon, 26 Jun 2023 02:38:30 GMT

Time to sign up for Managed Payments and be verified to sell is before you list anything

And even if you had done what you were needed to do, your funds would still be on hold for 30 days due to you being a new seller

Same rules for everyone

All of which you agreed to when listing

And you need to post the item within your handling time, not make the seller wait

It is not the buyer's fault you did not follow the process you were required to

Re: Personal detail verification

gutterpunkz05 — Mon, 26 Jun 2023 05:36:57 GMT

Verified or Not, as a new seller your funds will be held for 30 days.

Re: Personal detail verification

sugar249 — Mon, 26 Jun 2023 06:01:09 GMT

were you trying to conveniently trying to avoid being verified

Re: Personal detail verification

domino-710 — Mon, 26 Jun 2023 06:08:00 GMT

@sugar249 wrote:
were you trying to conveniently trying to avoid being verified

LOL

Re: Personal detail verification

johawilke-0 — Mon, 26 Jun 2023 07:47:51 GMT

Great help **bleep**, after trying to do the right things, ebay screwing me with postage and now your **bleep**????

Re: Personal detail verification

i-once-was-bump — Mon, 26 Jun 2023 07:56:41 GMT

If you explained what part of the verification process is failing and why it is failing someone here might be able to help you.

Re: Personal detail verification

johawilke-0 — Mon, 26 Jun 2023 08:17:15 GMT

I have to verify my identity by submitting my Passport and driver's licence photo and details. 30 minutes later, I get an email saying that my ID cannot be verified and takes me back to the same screen where I submit my photos and details again

Re: Personal detail verification

imastawka — Mon, 26 Jun 2023 08:23:32 GMT

Are they asking for both passport and driver's licence?

I thought you only needed one.

And are the names exactly the same as your bank account? - they must match exactly

Registering as a seller | eBay

Re: Personal detail verification

johawilke-0 — Mon, 26 Jun 2023 08:42:28 GMT

There are 2 sections, I tried my licence in bothe and then the passport in both. Also tried the passport first and then licence and also visa versa. I have no more combinations to try

Re: Personal detail verification

countessalmirena — Mon, 26 Jun 2023 08:47:12 GMT

Are you providing sufficiently high quality images?

Re: Personal detail verification

johawilke-0 — Mon, 26 Jun 2023 08:49:10 GMT

The best I can with best lighting. Photos taken with Samsung s22 ultra

Re: Personal detail verification

countessalmirena — Mon, 26 Jun 2023 08:58:45 GMT

Are the images edge to edge?

What size are the files?

Re: Personal detail verification

imastawka — Mon, 26 Jun 2023 09:39:25 GMT

Do you have a printer to scan them to upload?

Also I asked if the names on DL, passport and bank account are exactly the same.

Re: Personal detail verification

imastawka — Mon, 26 Jun 2023 09:41:49 GMT

@johawilke-0 wrote:
There are 2 sections, I tried my licence in bothe and then the passport in both. Also tried the passport first and then licence and also visa versa. I have no more combinations to try

Have you tried just one in one space and not both?

Re: Personal detail verification

davewil1964 — Mon, 26 Jun 2023 09:47:17 GMT

From memory, I was required to provide a DL or passport number in ONE space.

As stawks said, try one, not both and don't overcomplicate things. Or opt for micropayments.

Re: Personal detail verification

i-once-was-bump — Mon, 26 Jun 2023 12:07:13 GMT

I just read that you only need one form of id, passport or dl.

have you tried entering the passport in both sections ie photo in one section and passport number in second section?

I don't know if this will help:

When you're uploading documents to eBay, the files you upload must follow eBay's guidelines. You should make sure the names on the documents match the names on your eBay account. Additionally, the files must be:

In JPEG, JPG, PDF or PNG format
Visible from edge to edge, including all four corners – we may not be able to verify your details if the image is blurry or if information is cut off
A maximum file size of 4 MB
In colour