topic Re: How do I issue a refund if payment has been made? in Selling

How do I issue a refund if payment has been made?

9-design — Wed, 05 Jul 2023 23:14:36 GMT

I have a transaction that I thought I'd cancelled.

I went thru all the cancellation process, and today the money has been paid to my bank account.

I cant honour the transaction, which is why I cancelled it.

I need to refund this person, and I cant see how I'm supposed to do this.

Please help. There seems to be no way of contacting ebay to sort this mess out.

Thanks

Item ID: 285101922828

Re: How do I issue a refund if payment has been made?

*sons_n_daughters* — Thu, 06 Jul 2023 00:05:32 GMT

Go to the item on the sold items page in the seller hub and there should be a dropdown arrow on the left of the item. Click on that and there should be the option to refund. If you're using the app, then I have no idea, sorry.

Re: How do I issue a refund if payment has been made?

9-design — Thu, 06 Jul 2023 00:30:51 GMT

Thanks for the response, the only option I get from that drop down box is 'View Payment Details'.

I think because the transaction has gone thru that option is no longer available.

Re: How do I issue a refund if payment has been made?

padi*0409 — Thu, 06 Jul 2023 01:59:37 GMT

I presume it's the item you sold on 8th June, if that's the case you are right on the 30 day limit for a refund.

Why on earth has it taken you so long to want to cancel ?

Go to the link below and scroll to the bottom to talk to a CS rep, you should ask for a supervisor as soon as you are able to.

https://www.ebay.com.au/help/policies/member-behavior-policies/order-cancellation-policy?id=5298