topic Re: Item is damaged before sending in Selling

Item is damaged before sending

sonny.loves.preloved — Wed, 12 Jul 2023 10:54:08 GMT

Hi,

So I am relatively new to selling on eBay (about 5weeks in) & today I listed a handheld game console and it sold within an hour of listing! However, I was selling this item on behalf of a family member who took the photos and I was going to go and pick the item up later in the day. I always test electronic items and video games before listing to ensure they work, so for some reason I just assumed my family member had at least turned the console on. However, upon getting it all home it turns out the LCD in this console is in need of a replacement & I didn’t find that out until after the buyer paid!

I’m so embarrassed this has happened as I try my best to be thorough and honest in my listings, so I’m not sure what to say to the buyer in this situation. I’m also assuming I will receive a strike for cancelling the order?

I would thoroughly appreciate some advice! Thank you 🙂

Re: Item is damaged before sending

sugar249 — Wed, 12 Jul 2023 12:15:51 GMT

There is an option to cancel orders. One of options is '' out of stock or damaged''. But I can't recall if you get a defect for using that one.

But I would also send the buyer a PM advising them of the issue, so that they are aware of why you are cancelling the order. Just out of courtesy

Re: Item is damaged before sending

sugar249 — Wed, 12 Jul 2023 12:18:13 GMT

checked you do get a defect.

Re: Item is damaged before sending

sonny.loves.preloved — Wed, 12 Jul 2023 12:28:00 GMT

Thanks for checking! I had a feeling I’d receive a defect for it. Ah well, lesson learned now! Haha.

Re: Item is damaged before sending

sugar249 — Wed, 12 Jul 2023 12:41:01 GMT

You know what they say never work with family, friends or pets.