topic Re: Refund of Postage only in Selling

Refund of Postage only

sylviandrew-6 — Sat, 05 Aug 2023 01:57:21 GMT

My buyer in China has notified me that the item she bought was damaged in transit. Photos provided. She is requesting a refund of the postage only as it will cost too much to return the item. The item was $35, Postage $71. How do I manage this?

Re: Refund of Postage only

gutterpunkz05 — Sat, 05 Aug 2023 02:35:11 GMT

I don't know why they would only want a postage refund. Are you sure they are not requesting funds for return post, possibly miscommunication due to language difficulties, translation, etc.

You are responsible for the total amount, and up to you if you want to pay for the item to be returned.

Personally, I would be refunding the total invoice and letting them keep the damaged item.

To issue a refund, select the order and from the drop down menu select refund, then follow the simple process.

Re: Refund of Postage only

sylviandrew-6 — Sat, 05 Aug 2023 03:02:27 GMT

I think because I have a no refund policy. English appears to be good

Re: Refund of Postage only

sandypebbles — Sat, 05 Aug 2023 03:07:21 GMT

'no refunds' only refers to 'change of mind' returns

Which this is not

Sellers cannot state no refunds for any other reason

Re: Refund of Postage only

*sons_n_daughters* — Sat, 05 Aug 2023 11:11:09 GMT

What exactly is wrong with the item? Are the photos provided of the item you sent, or could it be a bait and switch? Which of your sold items did she buy? At this point, I'd be skeptical.