topic Re: Pick up only items in Selling

Pick up only items

love_gilmore — Wed, 16 Aug 2023 15:26:44 GMT

Just wondering what is the procedure of when selling a pick up only item, if the buyer pays, but doesn’t contact to arrange pick up. Or contact at all throughout the whole transaction. Thank you.

Re: Pick up only items

repentatleisure1952 — Wed, 16 Aug 2023 20:36:35 GMT

Have you sent a message to the Buyer?

When was the item sold?

Re: Pick up only items

sugar249 — Wed, 16 Aug 2023 21:14:38 GMT

Depends if it was the item sold on the 14th, have patience's.

If it's over 90 days, it comes under your states unclaimed items laws. but keep in mind any paypal or credit card chargeback issues.

Most likely anything before the 90 days anyhow, not much you can do if you have sent reminders.

In my situation I have sent 2 reminders, than forget it, let them contact me.

Re: Pick up only items

springyzone — Wed, 16 Aug 2023 23:44:41 GMT

It depends when you sold it. I wouldn't necessarily expect a buyer to contact you when the auction is still running, not if an item was listed as pick up only. But after an auction ends then yes, I would expect contact. Firstly, I would contact them, just to try to sort out a pick up time. I wouldn't give address at that stage, just try to narrow a window for them to come and collect it.

If you have done all that and have had no response in eg a week or two, then you may be able to cancel the sale and refund the money to the buyer. I'd be inclined to do that, if I could.

Re: Pick up only items

love_gilmore — Thu, 17 Aug 2023 00:52:05 GMT

Hopefully will hear from them

soon. Been a week so far. The payment has gone through minus eBay fees. Was concerned if I have to refund, will be stuck wearing the cost of the fees.

Re: Pick up only items

love_gilmore — Thu, 17 Aug 2023 00:53:56 GMT

It’s been a week and have sent two emails. The money has come through minus eBay’s fees. Was concerned if I have to refund down the line, I will have to wear the eBay fee.

Re: Pick up only items

davewil1964 — Thu, 17 Aug 2023 07:53:46 GMT

eBay now refund all fees for a cancellation.

I wouldn't be giving them a week, even with communication.

Re: Pick up only items

sugar249 — Thu, 17 Aug 2023 10:00:32 GMT

@davewil1964 wrote:
eBay now refund all fees for a cancellation.

I wouldn't be giving them a week, even with communication.

I'm not sure why everyone is suggesting to cancel.

They have the $'s, the purchaser may be in hospital, or just not in a mad rush to pickup.

Personally I would be in touch the same day, but everyone has different priorities.

Hopefully the buyer can give a negative if the seller cancels with unjustified circumstance.

Whats wrong with waiting, you have the $'s,

Re: Pick up only items

paper-jack — Thu, 17 Aug 2023 10:49:17 GMT

I always ring the buyer when they have chosen to pick up. Their contact details are all provided in the drop down menu against the sold item. Never had any problems with this.

Re: Pick up only items

repentatleisure1952 — Thu, 17 Aug 2023 11:37:37 GMT

@sugar249 wrote:
@davewil1964 wrote:
eBay now refund all fees for a cancellation.

I wouldn't be giving them a week, even with communication.
I'm not sure why everyone is suggesting to cancel.

They have the $'s, the purchaser may be in hospital, or just not in a mad rush to pickup.

Personally I would be in touch the same day, but everyone has different priorities.

Hopefully the buyer can give a negative if the seller cancels with unjustified circumstance.

Whats wrong with waiting, you have the $'s,

How long should the OP wait?

Re: Pick up only items

sugar249 — Thu, 17 Aug 2023 11:44:05 GMT

@repentatleisure1952 wrote:
@sugar249 wrote:
@davewil1964 wrote:
eBay now refund all fees for a cancellation.

I wouldn't be giving them a week, even with communication.
I'm not sure why everyone is suggesting to cancel.

They have the $'s, the purchaser may be in hospital, or just not in a mad rush to pickup.

Personally I would be in touch the same day, but everyone has different priorities.

Hopefully the buyer can give a negative if the seller cancels with unjustified circumstance.

Whats wrong with waiting, you have the $'s,

How long should the OP wait?

Does it matter they have the dollars, if they don't pickup after their states unclaimed goods period they can legally resell.

Re: Pick up only items

love_gilmore — Thu, 17 Aug 2023 15:24:28 GMT

Didn’t think to call them. Will try to contact on the phone over the weekend. Thank you.

Re: Pick up only items

springyzone — Thu, 17 Aug 2023 20:42:30 GMT

@sugar249 wrote:
@repentatleisure1952 wrote:

How long should the OP wait?
Does it matter they have the dollars, if they don't pickup after their states unclaimed goods period they can legally resell.

That's a really good point but I suppose it depends on the size of the item and the seller's circumstances. I am assuming that pick up items might sometimes be larger items.

In that case, a seller might want them cleared out of the way for eg new furniture coming in or whatever. It might just be too annoying to have to store a larger item for up to 3 months.

For smaller items, it might be a strategy.

My main reason for suggesting a cancellation was peace of mind. Years ago when we were selling, we struck a problem with a pick up item, it wasn't identical to this case, we had contact but the buyer was giving us the run around, messaging that he wanted to pick up 'right now' when my sister wasn't even home, then saying we had to post for free. This dragged on for about 3 weeks with us trying to arrange a time & finally my sister opened an unpaid item claim, whereupon the buyer promptly paid, then we heard nothing for a week till he filed a paypal claim for item not received (which he won immediately).

All in all, it was just a hassle, more trouble than it was worth & looking back, it may have been better to just cancel the sale after a week or two.

Re: Pick up only items

sugar249 — Thu, 17 Aug 2023 21:41:42 GMT

I'm a little confused anyhow, they say its only being a week so far.

If it is this account they had a sale on the 14th (which was only 3 days) or the 13th of July which is 5 weeks, maybe there was a little impatience as well. Either way only a picture or action figure, I could find a spot to store that for them for a couple of months.

Re: Pick up only items

springyzone — Fri, 18 Aug 2023 21:38:48 GMT

@sugar249 wrote:
I'm a little confused anyhow, they say its only being a week so far.

If it is this account they had a sale on the 14th (which was only 3 days) or the 13th of July which is 5 weeks, maybe there was a little impatience as well. Either way only a picture or action figure, I could find a spot to store that for them for a couple of months.

If it is just an action figure, then I agree, storage shouldn't be a problem.

It's when it gets to bedroom or dining suites and that sort of thing that it would be a major headache. Some of those sorts of things can suffer from dampness if stored in a garage long term, even supposing there is enough room.

If a sale was only 3 days ago, then the seller hasn't given it quite enough time, although it is heading into 'too long' territory. If the buyer had not paid for it or responded to the seller, I'd be suspicious the buyer wasn't going to go ahead with it at all. But maybe having paid, the buyer then considers the job done and he can make contact at his convenience. If so, I consider that a bit rude.

I know one seller who had something like this happen. A person paid for a pick up item. Something heavy, but still postable size. Anyway, didn't pick up or respond to any messages (and several were sent) so the seller left it there (in a warehouse) set aside for a few months. Then one day, wait for this-I think it was a couple of years after the sale, the buyer strolled in and demanded his item.

The seller had a look around and said luckily, he did have another one in stock, which he gave to the buyer. I wouldn't have. I don't know what that makes me, probably a crabby old woman.😁