topic Re: GST in Selling

GST

dianes.oldwares — Sun, 20 Aug 2023 03:08:02 GMT

a buyer won't oay as my order of $99 has GST added to it, why? It has never been added in the past?

Re: GST

sandypebbles — Sun, 20 Aug 2023 03:12:39 GMT

If you have a quick look here on the forum, you will see several posts about the same thing

I doubt other members here can tell you 'why', many of us are wondering the same thing

Re: GST

banknote_auctions — Mon, 21 Aug 2023 20:41:16 GMT

I just had 3 buyers who wont pay as GST is being added on checkout to the invoice. This only started happening to me on 19-Aug-23. It only affected 3 buyers (in Aus) while others could checkout with GST being added on checkout. This seems to affect some buyers but not all; I raised a ticket with ebay who said it would be fixed in 24 hours.

After 24 hours, I called again and raised another ticket which I was told would be fixed in 48 hours. I just noticed a recent buyer has paid GST so it is still occurring.

Very frustrating and I fear I will lose customers and payments over this.

Re: GST

banknote_auctions — Mon, 21 Aug 2023 20:58:09 GMT

Open issue - ebay announcement here

https://community.ebay.com.au/t5/eBay-Announcements/Open-issue-eBay-charging-GST-on-domestic-orders/ba-p/2538062

Our technical team is aware of this issue and is actively working to solve it. We know this may mean some buyers/sellers are being charged more than necessary at checkout/or in final value fees. If you have been impacted by this:

We’ll be in contact with you to share next steps
Any excess amounts we’ve collected due to the error will be refunded to you

Re: GST

siddieswans — Tue, 22 Aug 2023 01:02:25 GMT

This may have been fixed. My seller has just paid me on an invoice which previously had GST added - he told me when he went to pay this time it went through without GST as normal. So either issue new invoices to your buyers, or even just ask them to try and pay again, and see if when they pay the GST has disappeared, as happened to my buyer. Whew.

Re: GST

banknote_auctions — Tue, 22 Aug 2023 20:23:59 GMT

This has been fixed for me now. Thanks Siddieswans!

Re: GST

twyngwyn — Wed, 23 Aug 2023 07:37:24 GMT

Would You Refund a Buyer for a Marketplace's Mistake? (ecommercebytes.com)