topic Re: Refund in Selling

Refund

jjba6541 — Tue, 26 Sep 2023 03:28:26 GMT

My Buyer recieved a damaged by Post Item.

I have asked them to return it and I will refund.

Sent him postage to do so.

So do I send refund back to Ebay so they can refund him with the fees charged.

Not sure what to do as its not going through Ebay.

Re: Refund

gutterpunkz05 — Tue, 26 Sep 2023 03:37:34 GMT

If you don,t follow the official ebay return policy, then you are responsible for the total cost and ebays fees will not be refunded.

Re: Refund

jjba6541 — Tue, 26 Sep 2023 03:41:29 GMT

If he goes through Ebay the seller gets a strike dont they.

Re: Refund

twyngwyn — Tue, 26 Sep 2023 03:51:28 GMT

you'll have to refund buyer via their bank a/c or PayPal, then.....nothing to do with eBay, as you've gone outside the guidelines

Re: Refund

jjba6541 — Tue, 26 Sep 2023 04:06:54 GMT

Sellers gets a strike if a refund goes through Ebay

Re: Refund

eol-products — Tue, 26 Sep 2023 05:49:03 GMT

When the item is returned just do a refund via eBay. Just don't refund before it is returned and also

there will be no issues with your account for processing the refund via eBay.

Re: Refund

gutterpunkz05 — Tue, 26 Sep 2023 09:18:59 GMT

@jjba6541 wrote:
Sellers gets a strike if a refund goes through Ebay

No, Not if it was outside their control, and they resolve the matter in the set timeframe.

Given the item was sent and damaged in transit, the seller would have been able to refund via ebay, ebay would have repaid their fees as a part contribution to the refund, and the seller would not receive any ebay defect or sanction, as long as all completed on time.

Re: Refund

bjlcr — Wed, 27 Sep 2023 11:38:58 GMT

You ca send a refund after item is returned,Shouldnt have any points removed for you,Refunding is easy

Re: Refund

e_purchasing — Thu, 28 Sep 2023 18:17:43 GMT

Just to point out - In Australia Post's terms of service, it states quite clearly that damage caused by them is supposed to be claimed by the receiver (rather than the sender ), whilst loss or non delivery is supposed to be claimed by the sender.

I think eBay MBG saves Aust Post a lot of money over transit damage responsibility but costs sellers, for something not caused by them, to be out of pocket in the same process

Re: Refund

bjlcr — Fri, 29 Sep 2023 08:31:44 GMT

Yes they can still refund through Ebay,No Problem.

Re: Refund

bjlcr — Fri, 29 Sep 2023 08:33:19 GMT

Can refund through Ebay still

Re: Refund

gutterpunkz05 — Fri, 29 Sep 2023 11:01:22 GMT

Yes, but ebay is not obliged to refund there fees.

Re: Refund

bjlcr — Sat, 07 Oct 2023 01:57:16 GMT

Ebay did refund their fee.