topic Re: Delivery. in Selling

Delivery.

letsbuytoday — Wed, 13 Dec 2023 05:49:37 GMT

I have sent an item to a purchaser which was left on their doorstep, as no one was home. I have a photo to prove that delivery was made. What happens from here?

Re: Delivery.

twyngwyn — Wed, 13 Dec 2023 06:00:02 GMT

is buyer denying receipt?

Re: Delivery.

repentatleisure1952 — Wed, 13 Dec 2023 07:24:36 GMT

@letsbuytoday wrote:
I have sent an item to a purchaser which was left on their doorstep, as no one was home. I have a photo to prove that delivery was made. What happens from here?

Hopefully the buyer will take the item inside when they arrive home.

Re: Delivery.

countessalmirena — Wed, 13 Dec 2023 08:16:35 GMT

Additionally, it’s to be hoped there is tracking; that, or an honest and happy buyer.

Re: Delivery.

cam-2793 — Wed, 13 Dec 2023 08:49:41 GMT

Read the eBay help pages on Seller protection and eBay MBG( money back guarantee).

If the buyer opens an item not received case you should respond by adding tracking to the case ( even if you have already provided it on the original sale) within 3 days of the case being opened! eBay theoretically then covers the refund themselves. If you don't have proof of delivery (which you do!) then you would be required to refund them yourself.