topic Re: A.P. in trouble again in Selling

A.P. in trouble again

twyngwyn — Tue, 19 Dec 2023 03:36:03 GMT

Australia Post Group to pay millions in compensation to business customers for lost or damaged parcels | 7NEWS

Thousands of customers are eligible for a share of $2.9 million.

Re: A.P. in trouble again

davewil1964 — Tue, 19 Dec 2023 05:09:07 GMT

I get my compensation at the earliest time after they lose things. I've never had to claim for damage.

Re: A.P. in trouble again

danieh_6 — Tue, 19 Dec 2023 10:11:06 GMT

Its always been a stuff around to try and get compensation for damaged items, In my experience, they've asked the buyer to take it to the post office with the original packaging for documentation,

In most cases the buyer messages you about damaged goods, if you ask them to take it back to the post office its just going to **bleep** the customer more

Re: A.P. in trouble again

sugar249 — Tue, 19 Dec 2023 10:45:54 GMT

@danieh_6 wrote:
Its always been a stuff around to try and get compensation for damaged items, In my experience, they've asked the buyer to take it to the post office with the original packaging for documentation,

In most cases the buyer messages you about damaged goods, if you ask them to take it back to the post office its just going to **bleep** the customer more

Not sure what else they can do. Do you expect them just to take peoples word for the fact they were damaged, or that they were packed sufficiently

Re: A.P. in trouble again

danieh_6 — Thu, 21 Dec 2023 06:05:47 GMT

If a buyer sends you a photo of a clearly damaged packaging or box that was out of the buyers control it should be more than reasonable that australia post is able to compensate you (the sender online)

Re: A.P. in trouble again

sugar249 — Thu, 21 Dec 2023 06:22:03 GMT

@danieh_6 wrote:
If a buyer sends you a photo of a clearly damaged packaging or box that was out of the buyers control it should be more than reasonable that australia post is able to compensate you (the sender online)

It will still depend on how well the item was packaged, some sellers think a bit of tissue paper is sufficient to post a precious glass bowl. AP like anyone have the right to see an item before handing out $'s

Would an insurance company happily settle on a damaged car, just based on photo's, I suspect not, could be a photo of aunt martha's wreck

Re: A.P. in trouble again

brickworksmarket — Thu, 21 Dec 2023 08:56:59 GMT

Car insurance is totally different as they are not in possession of the item when it is damaged. Aust Post is well aware how they treat parcels and with countless videos circulating on the internet its a bit funny how they ask for proof beyond a photo.

Plus who at the Post Office has the training to know if a parcel is not well packed considering what I have seen over the years for what they recommended to customers as suitable packaging. Then ask if they want insurance as well when it is clearly not packaged well enough.

Re: A.P. in trouble again

brickworksmarket — Thu, 21 Dec 2023 09:00:50 GMT

As a business customer they could clearly see if you are abusing the system so wasting time seams to be the main objective. I have never made a claim with a courier but then I have never had to as large parcels don't get damaged like they do with Aust Post.

Re: A.P. in trouble again

sugar249 — Thu, 21 Dec 2023 20:20:59 GMT

@brickworksmarket wrote:
Car insurance is totally different as they are not in possession of the item when it is damaged. Aust Post is well aware how they treat parcels and with countless videos circulating on the internet its a bit funny how they ask for proof beyond a photo.
Plus who at the Post Office has the training to know if a parcel is not well packed considering what I have seen over the years for what they recommended to customers as suitable packaging. Then ask if they want insurance as well when it is clearly not packaged well enough.

Last time I checked AP staff don't have the ability to see what the condition of an item is in the parcel, xray vision hasnt being invented as far as I know.

And yes if you look up the AP guidelines there are standards for packaging a parcel, and heaps of sellers don't follow them, and deservedly their packages end up damaged,

Re: A.P. in trouble again

springyzone — Thu, 21 Dec 2023 21:11:47 GMT

@danieh_6 wrote:
If a buyer sends you a photo of a clearly damaged packaging or box that was out of the buyers control it should be more than reasonable that australia post is able to compensate you (the sender online)

I can understand that they don't.

Tupperware got caught big time with this sort of system.

For a few years there, they would accept a photo of a damaged item as proof and refund the customer without having to receive the damaged item or see it.

They later worked out that in quite a few cases, there had been multiple claims for the same item.

So I think it is fair enough the PO would want to see the packaging, dates, item sent etc before deciding on compensation.

Re: A.P. in trouble again

brickworksmarket — Thu, 21 Dec 2023 21:56:46 GMT

This would be acceptable for a non business customer but for those that need to spend more in labour than you are trying to get back from Aust Post in compensation you just end up writing it off. They can access my account to see if I am claiming more than what would be deemed acceptable. Plus try asking a customer who is also a business to spend time going to the post office over an inexpensive item. They will just buy elsewhere next time.

My current damaged item was a box that had been dropped on one side damaging one of the 10 items inside. I need to send a replacement which will cost around $15 postage. I will need to contact Aust Post then have the customer take the large box to a post office for an item they will compensate me my wholesale cost which is under a dollar. All I want is for them to pay the postage sending the replacement.

Re: A.P. in trouble again

danieh_6 — Mon, 25 Dec 2023 09:32:15 GMT

You are jumping to assumptions,

I never made the point about seller sending stuff stupidly, (yes it happens all the time), when you see a seller has minimal claims, its should be a clear cut case. items under $50 don't require an invoice on how much you paid for them,

You are comparing a damaged car to a parcel, Are car would cost hundreds to thousands of dollars, It also requires a panel beater to tell them how much it will cost to repair it.

As brickworksmarket said if the claims are minimal and its a business client they shouldn't have to go to the post office,

Re: A.P. in trouble again

sugar249 — Tue, 26 Dec 2023 03:31:31 GMT

@danieh_6 wrote:
You are jumping to assumptions,

I never made the point about seller sending stuff stupidly, (yes it happens all the time), when you see a seller has minimal claims, its should be a clear cut case. items under $50 don't require an invoice on how much you paid for them,

You are comparing a damaged car to a parcel, Are car would cost hundreds to thousands of dollars, It also requires a panel beater to tell them how much it will cost to repair it.

As brickworksmarket said if the claims are minimal and its a business client they shouldn't have to go to the post office,

So a business customer packs things better based on your comment.

Anyone should have to justify making a claim for damaged goods, otherwise all parcels will be claimed without question. Just imagine the cost of postage if AP went with that.

Re: A.P. in trouble again

brickworksmarket — Tue, 26 Dec 2023 05:53:07 GMT

I wonder if you know how ebay manages the damaged item received claim.

AP could save money on a simplified system instead of lying to their customers about making insurance claims for lost or damaged items when it comes to businesses. Also they tell customers to go back to the business for a replacement, no mention that they need to take it to the post office themselves for the sender to be compensated. Ebay does not require the buyer to take it to the post office to get a replacement or refund.

Re: A.P. in trouble again

countessalmirena — Tue, 26 Dec 2023 06:11:10 GMT

eBay offer buyers a Money Back Guarantee under strict conditions and timeframes; that hasn’t anything to do with statutory protection or insurance from AP.

AP have been caught out doing the wrong thing in some instances.

But that isn’t connected to eBay’s processes, and what eBay requires for an MBG claim is irrelevant to what AP should require or should implement etc.

Re: A.P. in trouble again

danieh_6 — Wed, 27 Dec 2023 08:10:39 GMT

I mean say a the customer who buys an item off you, damaged by AP, they take a photo of the parcel with the label and the packaging, In my opinion, providing the packaging is sufficient that should be enough to process a claim online for a business customer, without having the the end user going to the post office and getting screw around,

and to answer you question, yes a business customer should pack things better because otherwise, they would not be in business,

Re: A.P. in trouble again

*sons_n_daughters* — Wed, 27 Dec 2023 12:35:16 GMT

@brickworksmarket wrote:
I wonder if you know how ebay manages the damaged item received claim.
AP could save money on a simplified system instead of lying to their customers about making insurance claims for lost or damaged items when it comes to businesses. Also they tell customers to go back to the business for a replacement, no mention that they need to take it to the post office themselves for the sender to be compensated. Ebay does not require the buyer to take it to the post office to get a replacement or refund.

I am not a business. A few years ago I sold an item for $250. Could have been $275, but it doesn't matter. The tracking never showed the item as being delivered. I know the buyer received it because they sent a message thanking me and saying how happy they were with the item. Due to the cost, I chose to take out insurance.

I'm normally an honest person, but I thought, what the heck, so I put in a claim with AP for a lost item. Mostly to see if it would go through. I initially contacted them via their Facebook page (being polite certainly helps with them bending over backwards to help). They said to open a case via My Post, which I did.

The next day I got a phone call and went through everything with them. They said they would call back the next day, which they did, saying they couldn't locate the item and a money order for the full amount was in the post. It arrived 2 days later and I cashed it in the next time I went to the PO. Done and dusted in under a week.

I've never had to deal with damaged items because a truck could drive over my parcels and not damage them, but making an insurance claim was about as easy as you could get. It was absolutely no hassle at all, and certainly no lying on the part of AP.

Re: A.P. in trouble again

sugar249 — Wed, 27 Dec 2023 19:49:20 GMT

@*sons_n_daughters* wrote:
@brickworksmarket wrote:
I wonder if you know how ebay manages the damaged item received claim.
AP could save money on a simplified system instead of lying to their customers about making insurance claims for lost or damaged items when it comes to businesses. Also they tell customers to go back to the business for a replacement, no mention that they need to take it to the post office themselves for the sender to be compensated. Ebay does not require the buyer to take it to the post office to get a replacement or refund.
I am not a business. A few years ago I sold an item for $250. Could have been $275, but it doesn't matter. The tracking never showed the item as being delivered. I know the buyer received it because they sent a message thanking me and saying how happy they were with the item. Due to the cost, I chose to take out insurance.

I'm normally an honest person, but I thought, what the heck, so I put in a claim with AP for a lost item. Mostly to see if it would go through. I initially contacted them via their Facebook page (being polite certainly helps with them bending over backwards to help). They said to open a case via My Post, which I did.

The next day I got a phone call and went through everything with them. They said they would call back the next day, which they did, saying they couldn't locate the item and a money order for the full amount was in the post. It arrived 2 days later and I cashed it in the next time I went to the PO. Done and dusted in under a week.

I've never had to deal with damaged items because a truck could drive over my parcels and not damage them, but making an insurance claim was about as easy as you could get. It was absolutely no hassle at all, and certainly no lying on the part of AP.

And it is exactly because of this type of dishonest people, that Australia Post need to see damaged items. I know the circumstance is different as this is a ''lost'' item so AP cant inspect it. But it just highlights that supposedly ""honest"" people, will cheat the system for their own gain.

Re: A.P. in trouble again

danieh_6 — Wed, 27 Dec 2023 23:21:26 GMT

What does it matter, *sons_n_daughters* has paid for a service and insured it and you are claiming it a dishonest? The buyer can still file a chargeback with the back or PayPal and they would still be out of pocket and they are purely that didn't happen . Australia post did not provide a service "a tracked service" when paid for must show delivery. Under Australian consumer law "If businesses can’t supply a product or service that a consumer has paid for, on time or within a reasonable time, then the business must provide a solution."

Re: A.P. in trouble again

domino-710 — Wed, 27 Dec 2023 23:29:39 GMT

Think you should re-read the post.