topic Re: Trying to solve a dispute in Selling

Trying to solve a dispute

carolyn4705 — Fri, 29 Dec 2023 18:41:21 GMT

I lodged a dispute I’m having with a buyer over 5 weeks ago with EBay and I haven’t heard a thing! I’ve emailed them twice (which was hard to do as you can’t go back to your first enquiry but have to lodge another one) and I’ve called the EBay Australia number which has a message saying email them. I’m really upset as I want this fixed. Is there an easier way??

Re: Trying to solve a dispute

sugar249 — Fri, 29 Dec 2023 20:24:46 GMT

Without knowing what the dispute is, have you actually opened a case (ie. Item not recieved or Not as described, etc). Or have you only emailed someone or worse still only the seller..

Open a case rather than email.

Maybe you need to give us more detail.

Re: Trying to solve a dispute

domino-710 — Fri, 29 Dec 2023 20:41:07 GMT

As I read the OP - a dispute with a buyer.

Re: Trying to solve a dispute

sugar249 — Fri, 29 Dec 2023 20:49:12 GMT

@domino-710 wrote:
As I read the OP - a dispute with a buyer.

Yep, I left my reading glasses off. LOL

Still how did they raise it and why (for the OP). there may have being better ways then an email.

Re: Trying to solve a dispute

springyzone — Fri, 29 Dec 2023 21:53:38 GMT

What on earth is your dispute with the buyer?

I didn't even know sellers could lodge a formal dispute with buyers. I'm sure you can report bad buyer behaviour or protest against unfair feedback, but open a dispute?

Re: Trying to solve a dispute

daydreams_12 — Fri, 29 Dec 2023 22:42:29 GMT

There is definately an easier way!!!!!!!!!

Explain exactly what you are disputing and why? In this instance are you the buyer or seller?

Your post makes little sense.

There are numerous members on this forum who have a wealth of knowledge and would be happy to assist but they do need basic information from you. You being upset won't fix anything

Re: Trying to solve a dispute

carolyn4705 — Fri, 29 Dec 2023 23:42:39 GMT

Sorry wrong wording. I reported an issue with the buyer (twice) He was suspicious from the start as he lodged a strange dispute against me straight after the sale (which eBay ruled in my favour straight away) and then once that was sorted demanded I post the pick up only item to him as he lived in a different state. I just want to cancel and refund his money but I can’t even do that because of his original dispute. How can I chase up eBay????

Re: Trying to solve a dispute

imastawka — Sat, 30 Dec 2023 02:30:07 GMT

You can only cancel an order up to 30 days.

Try reading this link, and click on automated chat and ask for an agent, and explain that the buyer hasn't picked up the item, and you want to cancel.

Suggest they read his/your messages.

How sellers can cancel an order | eBay

Re: Trying to solve a dispute

carolyn4705 — Sat, 30 Dec 2023 04:50:07 GMT

Thank you so much. This has worked.

Re: Trying to solve a dispute

imastawka — Sat, 30 Dec 2023 06:06:35 GMT

Also, if he leaves negative feedback, get on to ebay again and explain it was pick-up only, and ask for the negative to be removed.

Re: Trying to solve a dispute

springyzone — Sat, 30 Dec 2023 20:29:49 GMT

Thank you for getting back to us and clarifying the situation.

Yes, that is definitely a problem with the buyer and I am so glad you were able to get onto ebay and sort it out.

My sister & I were the same position a couple of times in the past. One buyer paid for a heavy pick up item but demanded we post at no extra cost, said it was mandatory to include it on ebay. So, so annoying when buyers don't read the ads properly or just disregard parts.

I am glad you were finally able to cancel.