topic Re: How to complain about ebay customer service? in Selling

How to complain about ebay customer service?

sasch6744 — Tue, 13 Jul 2021 05:04:38 GMT

How do I let someone in ebay who actually cares know that the 'customer service representative' just refused to answer my question as to why I had received notification from ebay about supposed "listing violations" (there weren't any!), cut off our discussion without word, sent a "transcript" to my email that contains sentences that DO NOT APPEAR in our 'conversation' and claims at the end of the "transcript" that I ended the chat?!? Truth: No!! Disgraceful treatment of a long-time, conscientious seller with perfect feedback. I am incredulous that this person earns money to do this "job".

Re: How to complain about ebay customer service?

digital*ghost — Tue, 13 Jul 2021 11:08:08 GMT

eBay invariably send a "how did we do?" email requesting feedback on the assistance you received, from memory you get to rate 4 different aspects, two of which are specifically for how the rep handled it (I assume their overall performance is ranked this way, as it refers to the specific rep you speak to by name - whether it has a real impact or just floats out there in the void, I couldn't say).

Re: How to complain about ebay customer service?

p9games — Wed, 14 Jul 2021 12:04:27 GMT

correct. I left a scathing review of the agent behind my most recent, time wasting interaction with the customer service. Had a call from Ebay next day.

Re: How to complain about ebay customer service?

zan-iah — Sat, 22 Jan 2022 02:34:32 GMT

wow you actually spoke to someone at eBay?

That's amazing for a start.

As far as I can see, so called 'Customer Service' is non-existent

Re: How to complain about ebay customer service?

imastawka — Sat, 22 Jan 2022 03:00:23 GMT

You're not looking hard enough

Re: How to complain about ebay customer service?

begoo_8 — Mon, 15 Jan 2024 17:21:13 GMT

Not helpful to me at

Re: How to complain about ebay customer service?

sugar249 — Mon, 15 Jan 2024 20:11:02 GMT

@begoo_8 wrote:
Not helpful to me at

a 2year old thread,

Re: How to complain about ebay customer service?

springyzone — Mon, 15 Jan 2024 20:36:08 GMT

@begoo_8 wrote:
Not helpful to me at

If you want help, start a new thread but you'll have to outline what your actual problem is.

Re: How to complain about ebay customer service?

sandypebbles — Mon, 15 Jan 2024 21:39:02 GMT

You have'nt asked anything so how do you expect other members to help you?

Start your own thread instead of tacking onto one from 2 years ago

Re: How to complain about ebay customer service?

padi*0409 — Mon, 15 Jan 2024 23:14:50 GMT

Check FB left Sandy..................

Re: How to complain about ebay customer service?

sandypebbles — Mon, 15 Jan 2024 23:46:58 GMT

Am I reading what I think I am reading?

The bought from a dodgy as seller in China (that much is right)

Reviewed (?) received (?)

Apparently has'nt opened a dispute (?)

Not sure where the need would be to complain about customer service

But then they leave almost all neuts even when they are happy

Too much rain and not enough coffee

Re: How to complain about ebay customer service?

hagenbob — Mon, 20 May 2024 07:16:49 GMT

Let me know if you ever find someone. I have been trying to get someone more senior than the ebay "Flag wavers" who, as you say, do not care really what happens.

I am involved in a scam with a buyer and despite sending all documentary evidence to ebay on the matter, they will not speak to me any further and now I am down $1500.

Is there anyone like Fair Trading Dept that such matters can be reported to for a proper investigation, in Australia?

It is just so frustrating.

Will really appreciate any contacts that you can direct me to

Bob

Re: How to complain about ebay customer service?

hagenbob — Mon, 20 May 2024 07:17:47 GMT

It just floats around, I am sure.

Re: How to complain about ebay customer service?

repentatleisure1952 — Mon, 20 May 2024 09:19:42 GMT

Asking someone who has not come back once on a 3 year old thread is unlikely to get you an answer.

If you provide details of what has happened one of the members here may be able to point you in the right direction.

Re: How to complain about ebay customer service?

kh-stanley1 — Mon, 20 May 2024 10:21:50 GMT

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.