topic Re: Item sent but not received in Selling

Item sent but not received

retr0refresh — Mon, 04 Mar 2024 07:14:34 GMT

I sent an item to a customer in January and they have not received it. It stated there was no tracking on the parcel. Do I need to refund the item? I am not sure if they have received it and they could be lying.

Re: Item sent but not received

repentatleisure1952 — Mon, 04 Mar 2024 07:19:08 GMT

Has the buyer opened an INR CASE?

They may be out of time to escalate the case but could open a bank chargeback.

Without tracking showing delivery you will be refunding.

Re: Item sent but not received

retr0refresh — Mon, 04 Mar 2024 07:21:42 GMT

No they haven't opened one.

Re: Item sent but not received

repentatleisure1952 — Mon, 04 Mar 2024 07:31:23 GMT

Then only you can decide what to do.

Re: Item sent but not received

davewil1964 — Mon, 04 Mar 2024 07:34:02 GMT

Why was there no tracking? Did you send as an untracked letter?

What carrier did you use?

All parcels should have a tracking number attached. Did you add the tracking number when you marked as sent?

Re: Item sent but not received

retr0refresh — Mon, 04 Mar 2024 07:40:30 GMT

It was an untracked letter. I have issued them a refund. Thanks for your assistance.

Re: Item sent but not received

davewil1964 — Mon, 04 Mar 2024 09:42:46 GMT

Why ask the question if you think your non-answer is a solution?

Re: Item sent but not received

sugar249 — Mon, 04 Mar 2024 10:21:48 GMT

@davewil1964 wrote:
Why ask the question if you think your non-answer is a solution?

Its interesting, their ads actually say they use standard parcel, but above they admit they are sending untracked letter. And at the same time asking if the buyer is lying, I question what they are doing.