topic Re: Account Suspended in Selling

Account Suspended

beeso9 — Fri, 01 Mar 2024 02:28:30 GMT

Hi All,
I created a business account yesterday and after adding all the details and going through all verifications and creating my first listing, today I received a message that the account got Permanently Suspended.
There were no details except "due to activities that put our community at risk"
I have no idea what could be the reason and I've been trying to reach support, going around in circles between the auto assistant that advises to send an email.
I sent emails but they all come back with the same auto reply "Account Permanently suspended"
Can someone please advise what can be done to reach a real human and explain and resolve this issue ?

Re: Account Suspended

k1ooo-slr-sales — Fri, 01 Mar 2024 02:36:18 GMT

what were you selling?

Re: Account Suspended

sugar249 — Fri, 01 Mar 2024 05:36:19 GMT

Most probably what you listed, or has one of your other accounts being doing dodgy things, they ban all your accounts than

Re: Account Suspended

*sons_n_daughters* — Fri, 01 Mar 2024 13:16:06 GMT

As mentioned, it could be what you listed, but normally you'd get a couple of warnings and short suspensions before it goes permanent. It really does depend on the item though.

Has anyone else in your house been suspended for any reason? If they have, that's your problem. If your teenager got suspended, then ALL accounts in the house will be suspended, regardless of who owns them.

Sadly, when it comes to ebay, a permanent suspension is life without parole. Unless you move house and get a new internet provider, there is absolutely nothing you can do to get the suspension lifted.

I know that's not what you wanted to hear, sorry.

Re: Account Suspended

chameleon54 — Sat, 02 Mar 2024 09:49:50 GMT

I had the same thing happen around two years ago. Set up a new selling account and had it " permanently suspended " as soon as I listed my first item - reason " to keep the ebay community safe ".

It turned out to be a technical issue with ebay's automated systems. Took a couple of very frustrating weeks but finally got onto an Australian Ebay rep. ( yes they still exist in very small numbers despite what many believe ) who sorted it for me. I had to work through one of my older, larger selling accounts which had sold around $400k to get a result though. If you havnt got that long term selling history it may be pretty difficult to get anywhere.

The Ebay rep. even threw in free store fees for the first year to make up for the frustration. . The new selling account has worked perfectly ever since.

Re: Account Suspended

arctoph_49 — Wed, 06 Mar 2024 00:30:49 GMT

If you didn't do anything wrong (anything that has been mentioned in this thread), don't give up and you might win in the end, like chameleon.

I agree that they should give people the chance to know what they did wrong. I have seen so many people totally confused, really having no idea why their account had been suspended.

Re: Account Suspended

domino-710 — Wed, 06 Mar 2024 00:37:12 GMT

As has been mentioned - it may not even be the fault of the OP.

If a family member has had a problem it will impact on all family members in the same household.

To add - I think if one account has been permanently suspended - all accounts are suspended.

I could be wrong.

Re: Account Suspended

arctoph_49 — Wed, 06 Mar 2024 00:50:13 GMT

@domino-710 wrote:

To add - I think if one account has been permanently suspended - all accounts are suspended.

I could be wrong.

I thought so too. The OP can still use the account he used to post here though. Maybe it takes a few days.

Re: Account Suspended

*sons_n_daughters* — Wed, 06 Mar 2024 01:06:58 GMT

@domino-710 wrote:
As has been mentioned - it may not even be the fault of the OP.

If a family member has had a problem it will impact on all family members in the same household.

To add - I think if one account has been permanently suspended - all accounts are suspended.

I could be wrong.

You are correct. If one person in the house gets suspended, everyone in the house gets suspended. It prevents people from trying to create a new account to get around the suspension. The only way around it is to move house and get a new internet provider. A lot of the blocks are done using the IP address.

Re: Account Suspended

domino-710 — Wed, 06 Mar 2024 01:44:47 GMT

I really meant not only other members of the household but any account associated with that IP address.

Meaning all accounts held by the suspended and others.

So not exactly sure what Chameleon is going on about - usually there is no discussion - the email is sent and no discussion held.

Re: Account Suspended

chameleon54 — Thu, 07 Mar 2024 10:28:11 GMT

@domino-710 wrote:
I really meant not only other members of the household but any account associated with that IP address.

Meaning all accounts held by the suspended and others.

So not exactly sure what Chameleon is going on about - usually there is no discussion - the email is sent and no discussion held.

I have moved house a few times and have accounts that where established on different IP addresses and in different names for tax purposes. I had one account suspended for a week once before and the others still worked no problems.

In the case I have referenced on this thread, the new account was set up on a different IP address. I have purchased the house next door to where I live, as an investment and to use as an office and base to run my ebay business from. It has a separate IP address to my existing home.

I have had discussions with ebay help before and suspect the links that ebay have between accounts are not always accurate. As already explained, the new account was permanently suspended the moment I listed the first item. This was several days after establishing the new account so it was the first listing that triggered the problems. ( identical to OP )

After a couple of weeks arguing with ebay " help " I received a phone call from an Australian ebay rep. who fixed the problem. I gather it may not be a simple process and may require a technician to actually over ride the system, rather than just pressing a couple of pre programmed buttons. This may explain why it is rarely done.

The Aussie rep. operates from a mobile phone and direct email address. I gather he is an account manager for larger corporate type clients and " general fix it man " in eBay Australia. With around $750 K in total ebay sales I suppose I may have just scraped in to get some help.

He phoned me back several months after our first encounter and offered to help with any other problems I might have in future. He is still an active employee in ebay Australia. Unfortunately I'm not able to pass on any contact details sorry.

Re: Account Suspended

beeso9 — Fri, 08 Mar 2024 22:43:46 GMT

Thanks so much for your reply, It actually wasn't what I was selling, I will post a reply with the details 😊

Re: Account Suspended

beeso9 — Fri, 08 Mar 2024 22:52:07 GMT

Thanks everyone for your replies and apologies for being late to get back to you.
The issue was not what I listed.
The issue was resolved when I finally managed to get a real human being from ebay support to listen to the issue and help resolve it (that took a lot of patience and frustrations) .
The issue was that I had a personal account (which I hadn't used for quite sometime) and then I created a business account, both of which had the same contact name and phone number so the system automatically assumed I'm someone else who's trying to use the same details.
The support agent also mentioned that this could happen if someone is using a VPN and ebay detects that their IP Address is pointing to a Geolocation that's different from what their physical address is.

Hope this helps anyone who finds themselves in this situation and Thanks to everyone who replied. 🙂

Re: Account Suspended

*sons_n_daughters* — Fri, 08 Mar 2024 23:21:18 GMT

So that means you got parole? That's great news, and extremely rare! Very extremely!

As for location, I'm in rural NSW. My ISP head office is in SA. My IP addresses (they are dynamic, not static) say that's where I am. So, my physical address is NSW, but IP address is SA.

Regardless, that's great news for you. Thanks for coming back with an update. Hopefully it helps others who find themselves in a similar situation.

Re: Account Suspended

sugar249 — Sat, 09 Mar 2024 00:41:05 GMT

@beeso9 wrote:

The issue was that I had a personal account (which I hadn't used for quite sometime) and then I created a business account, both of which had the same contact name and phone number so the system automatically assumed I'm someone else who's trying to use the same details.

Thats interesting, I have a few accounts , all with same contact name and number, never had a problem.

Re: Account Suspended

countessalmirena — Sat, 09 Mar 2024 03:13:49 GMT

It may be the discrepancy between personal and business account…

Slightly off-topic, but OP may have been better off using the personal account; as all/most here are aware, business account cannot be changed to personal and there are benefits to selling with a personal eBay account lost when selling with a business account. Possibly OP was not aware that selling professionally doesn’t demand a so-called business account on eBay…

Re: Account Suspended

davewil1964 — Sat, 09 Mar 2024 06:23:47 GMT

So have I, but they are all personal accounts.

Re: Account Suspended

emprezaanna — Tue, 22 Jul 2025 15:21:24 GMT

Account suspended permanently with no explanation, but general response. The agent that I spoke with was very rude and unhelpful. Any ideas if there are any agent who really can listen and help.