topic Re: international postage fee incorrect in Selling

international postage fee incorrect

enduro-parts-aus — Wed, 13 Mar 2024 00:28:29 GMT

ebay seems to be charging customers incorrect international postage fees, my listing charged the customer $13.55 when cheapest post option is $19.55 not sure how they can get this so wrong but it is causing me issues with buyers and also leaving me out of pocket to cover the extra on multiple occasions . i have added handling costs to try and combat this issue but it is very frustrating that a company that charges so much in fees cant get their platform working correctly

Re: international postage fee incorrect

padi*0409 — Wed, 13 Mar 2024 00:45:33 GMT

Off topic, but this proviso that is in a couple of your listings that I looked at is completely wrong.

The insurance is for the seller's benefit and you cannot deny a refund by the buyer because they didn't pay for insurance and registered post.

Re: international postage fee incorrect

sugar249 — Wed, 13 Mar 2024 00:52:15 GMT

Just a thought have you got the correct size and weight setup in your listings.

Re: international postage fee incorrect

sandypebbles — Wed, 13 Mar 2024 00:54:54 GMT

Exactly

OP, copy and pasting that on the listings is not going to override eBay's policy/MBG

If a buyer opens an item not received dispute for an item you do not provide tracking for, the buyer will win and you will have to refund them. The buyer does not have to pay a cent extra . End of story

Re: international postage fee incorrect

enduro-parts-aus — Wed, 13 Mar 2024 03:12:06 GMT

can you people stick to the topic at hand or dont bother replying

what is this community just a bunch of people having a sook over nothing that concerns or implicates there life in any way 😂

Re: international postage fee incorrect

enduro-parts-aus — Wed, 13 Mar 2024 03:13:48 GMT

thanks for trying to help , yea i do and even by altering the weight and size $19.55 is the minimum fee for international with aus post

Re: international postage fee incorrect

domino-710 — Wed, 13 Mar 2024 03:22:19 GMT

Why are you not just using a flat rate - that you would charge to post each item.??

You know how you package - you know the weight - the Aust Post site will give how much to send.

Re: international postage fee incorrect

sandypebbles — Wed, 13 Mar 2024 03:44:03 GMT

Sorry you don't like factual comments

Nobody is having a sook

You are not a mod so you do not get to tell people what they can comment on

Would you rather members here point out your trying to deter buyers from opening valid disputes when items don't arrive is not on or would you rather the eBay bots pick up on this and bin your listings instead?

Re: international postage fee incorrect

enduro-parts-aus — Wed, 13 Mar 2024 03:44:27 GMT

too many separate countries for me to go though and figure out shipping to each one i use flat rate for australia wide just not international

Re: international postage fee incorrect

enduro-parts-aus — Wed, 13 Mar 2024 03:44:58 GMT

was just saying maybe worry about the issue at hand

Re: international postage fee incorrect

domino-710 — Wed, 13 Mar 2024 03:47:51 GMT

You have been around long enough to know which countries to post - and - those not to.

Aust Post makes it easy with Zones.

Re: international postage fee incorrect

siddieswans — Wed, 13 Mar 2024 04:06:30 GMT

I use Calculated, International Australia Post Standard - working fine for me. Could you tell me how you add a handling fee on Calculated International postage? That option disappeared for me several years ago. Unless you are using Sell Similar on a really old draft - I do have a couple of old listings that still show a handling fee.

Re: international postage fee incorrect

sugar249 — Wed, 13 Mar 2024 04:28:14 GMT

@enduro-parts-aus wrote:
thanks for trying to help , yea i do and even by altering the weight and size $19.55 is the minimum fee for international with aus post

I looked at a couple of your items, to send to the USA (random choice), and they varied between $29 and over $35ish.

Re: international postage fee incorrect

sugar249 — Wed, 13 Mar 2024 04:36:47 GMT

@siddieswans wrote:
I use Calculated, International Australia Post Standard - working fine for me. Could you tell me how you add a handling fee on Calculated International postage? That option disappeared for me several years ago. Unless you are using Sell Similar on a really old draft - I do have a couple of old listings that still show a handling fee.

I just checked and when I select calculated postage on a new postage policy, it pops up with handling costs. On both domestic and international.

Re: international postage fee incorrect

davewil1964 — Wed, 13 Mar 2024 06:22:54 GMT

Already done that. I'm not foolish enought so sell overseas.

As for the 'off-topic' suggestions, maybe take them as an added bonus to improve your bottom line.

Re: international postage fee incorrect

domino-710 — Wed, 13 Mar 2024 06:34:54 GMT

Be fair Dave - your items are not for OS.

Re: international postage fee incorrect

siddieswans — Wed, 13 Mar 2024 07:11:35 GMT

Thanks - I'm working on it. The problem with using the old draft is that if I change from International postage to No International postage; and then want to Sell Similar again and turn on International Postage, the Handling Cost option has disappeared. So I'll see if that is the same working initially from a New Listing. Hadn't thought of that.

Re: international postage fee incorrect

brickworksmarket — Wed, 13 Mar 2024 20:06:52 GMT

Some of your free postage items show economy air as an option which is $8 cheaper than standard air. Maybe check your listings and delete economy as it is no longer available through mypost and only over the counter.

Re: international postage fee incorrect

siddieswans — Thu, 14 Mar 2024 07:22:54 GMT

sugar249

"I just checked and when I select calculated postage on a new postage policy, it pops up with handling costs. On both domestic and international."

OK have had time to experiment. Yes on Create a New Listing, handling cost is shown, and continues to be shown with Sell Similar. BUT once you turn International Post off, then use Sell Similar and turn International Post back on, handling cost disappears. I like to list about 25 auction items at once, using Sell Similar. I know I could have 2 draft options - one using International Post all the time, the other none of the time, and use them as appropriate, but to an old person like me, that's getting complicated. Anyway I'll think about it. Thanks for your help.

Re: international postage fee incorrect

sugar249 — Thu, 14 Mar 2024 07:37:57 GMT

@siddieswans wrote:
sugar249

"I just checked and when I select calculated postage on a new postage policy, it pops up with handling costs. On both domestic and international."

OK have had time to experiment. Yes on Create a New Listing, handling cost is shown, and continues to be shown with Sell Similar. BUT once you turn International Post off, then use Sell Similar and turn International Post back on, handling cost disappears. I like to list about 25 auction items at once, using Sell Similar. I know I could have 2 draft options - one using International Post all the time, the other none of the time, and use them as appropriate, but to an old person like me, that's getting complicated. Anyway I'll think about it. Thanks for your help.

I used postage policies, so once its turned on it stays on. Setup a new policy, apply it, than copy to your hearts content.