topic Re: Buyer was not charged postage in Selling

Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 10:58:11 GMT

I'm really confused as to why this has happened but I just sold an item that was listed with an extra $15 postage cost however the buyer was not charged postage and was processed with free postage. Even when I go to sell similar, it says $15 postage cost. I have reached out to the buyer but am waiting for a response. Has this ever happened to anyone before? Any advice/help would be much appreciated.

Re: Buyer was not charged postage

twyngwyn — Wed, 10 Apr 2024 11:02:53 GMT

what is the item number?

Re: Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 11:05:18 GMT

375203246542

Re: Buyer was not charged postage

davewil1964 — Wed, 10 Apr 2024 11:11:24 GMT

Did you offer free pickup? Did the buyer select it?

Re: Buyer was not charged postage

imastawka — Wed, 10 Apr 2024 11:13:15 GMT

That item was listed with free postage

ABC Hard Quiz The Game Trivia Questions Family Board Card Game 3-6 Players | eBay

Re: Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 11:13:46 GMT

I did offer free pickup but the buyer selected postage

Re: Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 11:15:40 GMT

I had a $15 postage charge listed on the item when I checked earlier today. The buyer just responded saying that they has eBay Plus that gets them free postage on the item, which is ridiculous, considering the the total after fees is lower than the postage cost I charged initially.

Re: Buyer was not charged postage

sugar249 — Wed, 10 Apr 2024 11:20:43 GMT

all your items for sale have free postage

Re: Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 11:22:03 GMT

Yes that's right, but not with this one. I had local pickup selected for this one as it was a bigger item plus the additional postage charge.

Re: Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 12:08:50 GMT

Thank you all for the responses. Did a bit more digging into eBay Plus and have another question. They offer free express postage but mine was listed was standard. Would I need to ship through Express post?

Re: Buyer was not charged postage

padi*0409 — Wed, 10 Apr 2024 12:16:16 GMT

@anttrova-50 wrote:

Yes that's right, but not with this one. I had local pickup selected for this one as it was a bigger item plus the additional postage charge.

Nope, it shows "free postage".

Re: Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 12:18:38 GMT

It showed up with free postage because I was told by the buyer that they had eBay plus that allowed them to get free postage on the item.

Re: Buyer was not charged postage

padi*0409 — Wed, 10 Apr 2024 12:27:34 GMT

Have a read through the link below for the benefits of eBay Plus for buyers - that will also answer your question on express postage.

https://www.ebay.com.au/help/buying/buying-ebay-plus/buying-ebay-plus?id=4755&st=3&pos=2&query=Buying%20with%20eBay%20Plus&intent=ebay%20plus&lucenceai=lucenceai&docId=HELP1335

Re: Buyer was not charged postage

brickworksmarket — Wed, 10 Apr 2024 13:26:40 GMT

Edit the listing and see if free postage has been ticked which over rides any postage charge showing.

Re: Buyer was not charged postage

gutterpunkz05 — Wed, 10 Apr 2024 13:29:36 GMT

Ebay plus members only get free post on ebay plus listings. For an item to qualify as an ebay plus listing, the seller must list the item with free postage.

Ebay plus members are entitled to a free upgrade to express post, for which ebay pays the seller a nominal fee depending on the item price.

So ebay plus members do not get free post, unless it is offered by the seller, and it has been that way ever since ebay plus was introduced.

Re: Buyer was not charged postage

gutterpunkz05 — Wed, 10 Apr 2024 13:40:40 GMT

Just to add, while hard quiz was listed with free postage, it did not qualify for or carry the ebay plus listing badge.

None of your current listings or sold items show as ebay plus listings.

Re: Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 13:54:48 GMT

That is honestly so bizzare. I know 100% did not list it with free postage. I will have to contact eBay directly I guess..

Re: Buyer was not charged postage

anttrova-50 — Wed, 10 Apr 2024 14:10:09 GMT

Even when I go to sell similar, the postage amount comes up with $15.00, which is what I had in the listing

Re: Buyer was not charged postage

padi*0409 — Wed, 10 Apr 2024 14:18:57 GMT

@anttrova-50 wrote:

I will have to contact eBay directly I guess..

I suspect that all eBay CS will see is the completed listing with "free postage' on it, but good luck with it anyway.

Re: Buyer was not charged postage

gutterpunkz05 — Wed, 10 Apr 2024 15:13:58 GMT

Postage terms and buy now price was revised on 12th of Feb. Guessing that is when the $15 postage was changed to free post.

If I use sell it myself, it also shows $15 postage, so can only assume that was the original listing details, prior to the Feb revision.