topic Re: australian ombudsman in Selling

australian ombudsman

elephant4elephant — Thu, 05 Jan 2023 08:07:06 GMT

Jan 5 2023

would anyone have details of australian ombudsan plz to log a complaint. have been trying to resolve account issue for 4 months.

Re: australian ombudsman

padi*0409 — Thu, 05 Jan 2023 08:40:27 GMT

If you would post here what the problem is the members could point you in the right direction.

Re: australian ombudsman

gutterpunkz05 — Thu, 05 Jan 2023 10:26:57 GMT

You do not appear to have sold for a significant period, are you being required to sign on to managed payments to resume selling.

(just a guess)

Re: australian ombudsman

elephant4elephant — Thu, 05 Jan 2023 19:54:49 GMT

Listed item to sell and at auction end buyer canceled sale. I contacted ebay who said all would b fine and do nothing. Thrn ebay kept sending a update yr bank details as u owe us $147. After contacting them numerous times i was told if i updated details no money would b taken , it would just work out . Wrong . Money was taken out of account so i contacted them again . No problem - money will b returned within 72 hrs. Well tht was 4 months ago. When i try update account details u says unable to verify account. I actually opened a new account yesterday snd tried tht . cant use tht either. Both are nab accounts. Ebay had no problem taking money from the account i cant use the money to purchase on ebay and i cant transfer either

Re: australian ombudsman

jellybirddesigns — Fri, 06 Jan 2023 00:23:35 GMT

Buyers cannot cancel sales, they can only request a cancellation.

It sounds like you are not signed up for managed payments, which has been in place for more than 2 years.

You need to provide valid photographic ID (passport or driers licence) and also have to verify your bank account (with micro deposits).

With managed payments, all fees are now taken up front at the time of the sale, and the balance is sent to your bank account.

This has ZERO to do with any ombudsman - this is a question of you not staying up to date with the current rules and regulations on Ebay.

I would highly suggest you read the information on managed payments and go through the process properly.

Re: australian ombudsman

elephant4elephant — Fri, 06 Jan 2023 00:31:04 GMT

new message says uostream connect error ir disconnect/reset before headers. Reset reason connected termination. I now have 2 bank accounts. I try updating bank account through there trustly and it says card blocked try manually. Ive been member 20 plus years . How /where do i upload licence?

Re: australian ombudsman

jellybirddesigns — Fri, 06 Jan 2023 00:51:47 GMT

Good grief - what does being a member for 20 years have to do with anything?

Isn't there a red banner in your seller hub telling you to sign up for managed payments?

Or anything in your Ebay message centre about it?

Here is the article explaining managed payments and which steps to follow in the correct order - read it thoroughly! IT IS A STEP BY STEP PROCESS. Bank account verification only happens at the end, once your ID is verified.

https://www.ebay.com.au/help/registering-seller/selling/registering-seller?id=4792&st=3&pos=3&query=Registering%20as%20a%20seller&intent=managed&lucenceai=lucenceai&docId=HELP1461

Re: australian ombudsman

daydreams_12 — Fri, 06 Jan 2023 01:06:01 GMT

Maybe selling isn't for you. It is your responsibility to keep up to date with rules & regs as they change frequently. You can open a dozen bank accounts but that is not going to help. Read the info that has been provided and follow each step as you go.

If it is this a/c you are referring to it has been over 12 months since you sold. There have been dozens of changes in that time.

Re: australian ombudsman

wuellawu7 — Sun, 28 May 2023 09:47:30 GMT

Hi just checking how to do I post a question here in regards to a buyer that have received the item but changed her mind and raising a dispute saying that it’s “not authentic” as an excuse to return the item because the shoes didn’t fit her, although I have given her all the measurements and asked her to try the shoes at the boutique physically before purchasing? Many thanks for your help. Much appreciated.

Re: australian ombudsman

padi*0409 — Sun, 28 May 2023 09:52:21 GMT

Go to the link below and click on "start a conversation"

https://community.ebay.com.au/t5/Selling/bd-p/2500000010

Re: australian ombudsman

sugar249 — Sun, 28 May 2023 10:07:36 GMT

@wuellawu7 wrote:
Hi just checking how to do I post a question here in regards to a buyer that have received the item but changed her mind and raising a dispute saying that it’s “not authentic” as an excuse to return the item because the shoes didn’t fit her, although I have given her all the measurements and asked her to try the shoes at the boutique physically before purchasing? Many thanks for your help. Much appreciated.

not sure what this has to do with the original post. start your own. Although you are making a heap of assumptions

Re: australian ombudsman

gumardee_coins_and_banknotes — Sat, 17 Jun 2023 23:50:47 GMT

Start here and eliminate https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/where-to-go-for-consumer-help

Re: australian ombudsman

*sons_n_daughters* — Sun, 18 Jun 2023 01:07:46 GMT

@gumardee_coins_and_banknotes wrote:
Start here and eliminate https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/where-to-go-for-consumer-help

Ahhhh, the threat of the ACCC. That'll show 'em.

Re: australian ombudsman

davewil1964 — Sun, 18 Jun 2023 10:00:55 GMT

Especially five months after the question was asked.

Re: australian ombudsman

ste_38487 — Tue, 14 May 2024 10:18:20 GMT

Hi to everyone 👋

I purchased a tv and when it arrived, it was broken . I have been trying and trying to get a refund from the company, but they are saying that they have not received my tv I sent them, they gave me a return form that you can hardly read, and can not in large the form, so I asked ebay to step in and help me.

Ebay has been giving me excuses over and over again. It doesn't matter what I send back as proof of purchase and proof of return form, just keep coming up with more and more excuses.

Money back guarantee, what a joke.

I am going to lose $780 to a deceitful sell, never ever should you buy anything from them, Money back guarantee, more like, we will rip you off guarantee.

Re: australian ombudsman

sandypebbles — Tue, 14 May 2024 08:16:17 GMT

You need to follow the correct eBay policy from the start to be covered by their MBG

You needed to have opened and followed through with an item not as described dispute

Did you do that, or did you do 'what the seller said?

What return form do you mean?

If you had followed policy, there would be no reason you would not have been covered

But from what you have written , it does not sound like that happened

And the high volume seller you mention has beyond shocking feedback, 95% . Seriously

Re: australian ombudsman

countessalmirena — Tue, 14 May 2024 09:29:25 GMT

You must open a case/dispute for refund/return on the basis of not as described. Within that, you must provide evidence of delivery to the seller (tracking number) - you actually should have sent back using the label provided by either the seller or eBay within the dispute… If you don’t provide the tracking number in the dispute, eBay’s bot-driven dispute process cannot ascertain that you’ve returned the item.

The tracking number must show the delivery status as “delivered”.

If the seller doesn’t refund you within 3 business days of the item being received back, you should ask eBay to step in (escalate the case) within the open request/case. You have 21 days to either be satisfied by the seller (receive refund) or ask eBay to step in. If you don’t, the case will automatically close and you will not be refunded; it cannot be reopened.

Did you follow all of these steps?

Is the case closed now?

If so, then you have two other ways to be refunded. This thread is already a bit old, and it was started for a completely different issue, so I suggest you open a new thread for your specific issue, addressing the points I’ve made. We (the community members) can continue to give some suggestions and advice in the new thread, based on your reply to the above points.

Re: australian ombudsman

jonw1880 — Mon, 02 Sep 2024 03:12:04 GMT

Are you all corrupted all I would like is to talk to a human person

Re: australian ombudsman

sandypebbles — Mon, 02 Sep 2024 03:26:39 GMT

No other members are not corrupt (not sure how you figure that when members have simply provided facts

If you want to talk to someone from eBay, go for it. No reason why you can't

No point asking what the problem is since you consider fellow members 'corrupt'

Re: australian ombudsman

daydreams_12 — Mon, 02 Sep 2024 05:09:46 GMT

Why waste your time coming here and all us poor corrupted peeps when you can read up on how ebay works any time you like.

You have not traded on this account for over 12 months. Maybe somewhere they wont be corrupt.

At least we know how to READ instructions