topic Re: Buyer claiming item not received in Selling

Buyer claiming item not received

dizmermaid — Tue, 28 May 2024 07:56:43 GMT

First-time seller. I recently sold a small item (a trading card, ~$15). The buyer paid and I mailed the item to them, the funds were cleared and transferred to me, but they're now claiming it wasn't received.

I didn't think to get a tracking number since the sale was small (and the cost of tracking would have been half the cost of the sale!), but now the buyer is claiming the item was not received and requesting a refund.

Is there anything I can do?

Re: Buyer claiming item not received

twyngwyn — Tue, 28 May 2024 07:58:30 GMT

sadly, no....anything untracked is not covered....the buyer will win!

Re: Buyer claiming item not received

sugar249 — Tue, 28 May 2024 08:00:53 GMT

nothing you can do, send untracked and you have no proof of delivery.

in future go for tracked.

Re: Buyer claiming item not received

twyngwyn — Tue, 28 May 2024 08:01:44 GMT

refund and put them om blocked buyers list

Blocking a buyer | eBay

Re: Buyer claiming item not received

sugar249 — Tue, 28 May 2024 08:04:58 GMT

@dizmermaid wrote:
First-time seller. I recently sold a small item (a trading card, ~$15). The buyer paid and I mailed the item to them, the funds were cleared and transferred to me, but they're now claiming it wasn't received.

I didn't think to get a tracking number since the sale was small (and the cost of tracking would have been half the cost of the sale!), but now the buyer is claiming the item was not received and requesting a refund.

Is there anything I can do?

PS. you have actually sold 7 items, not a first time seller

Re: Buyer claiming item not received

dizmermaid — Tue, 28 May 2024 08:38:46 GMT

Yeah, I was worried that would be the case. At least it's only $15.

I guess the best I can do is assume good faith and ask the buyer to retract the cancel request for now and hope it arrives? The delivery has taken a while if it hasn't arrived yet, but not so absurdly long that you'd think it isn't coming.

Re: Buyer claiming item not received

sugar249 — Tue, 28 May 2024 08:50:11 GMT

@dizmermaid wrote:

I guess the best I can do is assume good faith and ask the buyer to retract the cancel request for now and hope it arrives? The delivery has taken a while if it hasn't arrived yet, but not so absurdly long that you'd think it isn't coming.

Yep, thats what scammers do, have the poor innocent buyer cancel the request, than they have no comeback. Just cough up with the refund, its being nearly 4 weeks.

Re: Buyer claiming item not received

davewil1964 — Tue, 28 May 2024 09:49:39 GMT

Buyer should not cancel request unless the item arrives. Once closed a case can't be reopened, which puts the buyer outside of the MBG. Not prudent from their point of view.

Tracked letters are well under half the sale price, so that excuse is a furphy. Check AP website for Tracked Letters.

You made a mistake, learn from it. And read the FAQs on how selling on eBay works.

Re: Buyer claiming item not received

dizmermaid — Tue, 28 May 2024 11:06:31 GMT

Yeah, if I can't refund once they've closed it that's no good. Live and learn I guess.

Re: Buyer claiming item not received

p9games — Wed, 29 May 2024 09:10:33 GMT

issue refund. move on. you have no options whatsoever. Welcome to ebay 🙂

Re: Buyer claiming item not received

springyzone — Wed, 29 May 2024 20:37:48 GMT

@dizmermaid wrote:
Yeah, I was worried that would be the case. At least it's only $15.

I guess the best I can do is assume good faith and ask the buyer to retract the cancel request for now and hope it arrives? The delivery has taken a while if it hasn't arrived yet, but not so absurdly long that you'd think it isn't coming.

The trouble is, a buyer can't cancel a request 'for now'.

As Dave said, once it is closed, it is closed forever. That would leave the buyer with no way to make an ebay claim if the card never arrived.

So it would be unfair to ask it of any buyer.

Of course, the card may have arrived. Some buyers know very well a seller can't win a claim if the item is untracked. Yes, you're lucky it is only $15. In future it may be worth having tracking and just adding the expense on to the item price. Safer that way.