topic Re: Error in listing in Selling

Error in listing

vetsens — Fri, 14 Jun 2024 23:53:07 GMT

So recently I sold a tv for a small amount.

I tested the tv and sent it. Postage cost was around double the sell price.

Buyer contacts me to say tv is only mains powered while ad does say 12V compatible. I didn’t write the ad - just clicked the ai button and possibly the 12V was picked up when selecting the item to list.

Buyer would like a total refund including postage costs which ends up being around $50-$60 loss to me and I still have tv, It costs more to send tv back than it sold for. I have offered buyer to keep tv and I will refund cost of item. Buyer is quite toxic and citing ACL.

From my side, listing did say returns not accepted and photos were accurate and did not show a 12V socket but I did not have a photo of the rear. I admit listing was partly wrong.

So, do I give a full refund and lose $60 or try to meet part way.

Question is

Re: Error in listing

sugar249 — Fri, 14 Jun 2024 23:58:41 GMT

Full refund, including postage. You falsely advertised the item. Why should the buyer out of pocket for postage for your error.

Returns not accepted is not valid for false advertising.

And dont blame AI it's your responsibility to check what you advertise.

Re: Error in listing

sandypebbles — Sat, 15 Jun 2024 00:02:21 GMT

No return only refers to change of mind (as per eBay policy)so in this case, 'no returns' does not mean a thing

You are responsible for the listing, and checking it was accurate , you admit yourself it was wrong

Up to you how you choose to handle things, but if they were to open a case, they would win no question

No idea why you say the buyer is 'toxic'

Also no idea why they would need to site ACL when they are covered by the eBay MBG for item not as described

Re: Error in listing

sugar249 — Sat, 15 Jun 2024 00:05:28 GMT

I had to have a giggle, looked at your feedback, and you left a negative for someone who only offered a partial refund for an error.

And now you are doing the same thing.

Hopefully you get a well deserved negative if you dont do a full refund,

Re: Error in listing

domino-710 — Sat, 15 Jun 2024 00:16:52 GMT

I'd be waiting for a case to be opened - send a return postage - hoping you receive the TV back in working order.

Then relist accurately - recoup a bit of the loss.

Re: Error in listing

sugar249 — Sat, 15 Jun 2024 00:22:25 GMT

@domino-710 wrote:
I'd be waiting for a case to be opened - send a return postage - hoping you receive the TV back in working order.

Then relist accurately - recoup a bit of the loss.

$20.50 tv, cut the losses and let them keep it. Cost more on postage to get it back

Re: Error in listing

vetsens — Sat, 15 Jun 2024 00:31:22 GMT

Ok, seems to be the way to go. Going past today so will pick up and save on return postage.

After AI had a go, the listing actually said the below so did not actually specify powered directly by 12V but it was implied. It was however implied and while I may have seen the 12V comment, did not really take it in. Have no idea what VESA is either,

It is compatible with VESA mount and 12V, making it perfect for use in caravans, boats, or other vehicles.

Re: Error in listing

sugar249 — Sat, 15 Jun 2024 00:35:20 GMT

@vetsens wrote:
Ok, seems to be the way to go. Going past today so will pick up and save on return postage.

After AI had a go, the listing actually said the below so did not actually specify powered directly by 12V but it was implied. It was however implied and while I may have seen the 12V comment, did not really take it in. Have no idea what VESA is either,

It is compatible with VESA mount and 12V, making it perfect for use in caravans, boats, or other vehicles.

Ah what I read it specifically says 12V

Vesa is a standard mounting system, to mount your tv on brackets. If you dont know what it means, dont include it in your ad. Or google is your friend.

Re: Error in listing

brickworksmarket — Sat, 15 Jun 2024 00:35:39 GMT

I would just say sorry for the error and ask if they are interested in keeping the TV instead of returning for a full refund and if so what discount would they like.

If they dont want it then just do a full refund and tell them to dispose of the TV via ewaste and move on.

Re: Error in listing

sugar249 — Sat, 15 Jun 2024 00:37:59 GMT

Check your listing for the Oscilloscope as well. I wouldnt trust AI

Re: Error in listing

brickworksmarket — Sat, 15 Jun 2024 00:41:05 GMT

Also check other specifics in listings as it also showed 1 year warranty.

Re: Error in listing

p9games — Sat, 15 Jun 2024 01:04:26 GMT

Your listing, your responsibility.

Re: Error in listing

domino-710 — Sat, 15 Jun 2024 01:33:21 GMT

@sugar249 wrote:
@domino-710 wrote:
I'd be waiting for a case to be opened - send a return postage - hoping you receive the TV back in working order.

Then relist accurately - recoup a bit of the loss.
$20.50 tv, cut the losses and let them keep it. Cost more on postage to get it back

Gosh - where did all those priciples go.

Personally I'd get it posted back & donate it - yes - a lot still take working electrical goods.

It's not always about the - money.

Re: Error in listing

paper-jack — Sat, 15 Jun 2024 08:09:38 GMT

I tried the AI tool once. The AI description of an item that I had made was ridiculous. I replaced it with the description I had carefully written, citing the measurements I had taken, etc etc, so I was sure it was correct and gave a potential buyer all the information they may need. I suspect the 5 year old down the street could write a more sensible and accurate description than ebay's AI.

I can't understand why anyone would actually go ahead and list an item without checking the description.

AI = Abysmally Idiotic / Appallingly Inaccurate

Had I let AI write a description, not bothered to check it, subsequently sold the item and then been contacted by the buyer pointing out a discrepancy, I would have immediately refunded with apologies for my stupid oversight. Why make someone else pay for my blunder? I doubt I would have admitted to anyone other than the buyer that I had been silly enough to let another entity write my listing and then not checked it.

Re: Error in listing

vetsens — Sun, 23 Jun 2024 10:11:10 GMT

Yes, I did offer that they keep the tv and I could have refunded tv cost. That would have been easier.

reply was they didn’t need another standard tv.

Re: Error in listing

vetsens — Sun, 23 Jun 2024 10:16:03 GMT

Ok. Thanks for all the replies

Yes, it was my mistake and in the end I do drop around to pick up the tv last Sat a few hours after posting this.

Total loss was postage of $23.45 and an extra postage for remote control which was left out at $12. So $35 loss so not too bad.

This was a deceased estate article so was a personal reminder of a close family member. Anyway all good. Buyer suggested local pickup which saved another $23 postage cost so all done now. Thanks everyone for the guidance.

Re: Error in listing

springyzone — Sun, 23 Jun 2024 23:01:43 GMT

@vetsens wrote:
Ok. Thanks for all the replies

Yes, it was my mistake and in the end I do drop around to pick up the tv last Sat a few hours after posting this.

Total loss was postage of $23.45 and an extra postage for remote control which was left out at $12. So $35 loss so not too bad.

This was a deceased estate article so was a personal reminder of a close family member. Anyway all good. Buyer suggested local pickup which saved another $23 postage cost so all done now. Thanks everyone for the guidance.

Wow, good outcome, you were lucky.

I guess what you can take away from this whole experience is to write your own ads, and even then, to double check them.

Everyone makes mistakes sometimes but on ebay it can be expensive because you, as seller, would have been required to refund in full (including postage) had this buyer opened an ebay claim (it doesn't sound as if they were too familiar though with this fact if they were citing ACL as first port of call).

Plus you would have been up for return postage cost if you wanted the item back.

Writing that no returns are accepted will not cover you at all if items are defective in any way or not as described. Not in a shop, not on ebay. Personally, I'd be cautious when selling anything second hand electrical or electronic etc on ebay as buyers could very easily open claims, saying it was faulty in some way.