topic Re: I need some help in Selling

I need some help

chae_053023 — Mon, 29 Jul 2024 12:03:10 GMT

Hi everyone, i have recently sold a ps4 controller and before i send it i ALWAYS test if it works and yes it worked, also in my descriptions, i said i dont accept refunds. So, the buyer paid got the item, eventually he said the controller lights up but the buttons dont work. I got confused because before i shipped it 100% worked. The buyer contacted me and wanted a refund, however i said i couldn’t and i also dont support refunds. Eventually he said he will open a dispute, i told him i will try my best to help him fix it however he is claiming he wants a refund if it still doesn’t work. I clearly said i dont do refunds in my description and i dont really know how disputes work, and i dont know if these reasons even qualifies as a dispute reason, still, i dont want to refund the buyer so please help me. (Plus i already got my money in my bank and transferred to someone at the moment because of private stuff)

Re: I need some help

padi*0409 — Mon, 29 Jul 2024 12:14:29 GMT

If the buyer opens a dispute for "item not as described" you will almost certainly lose the dispute.

"No returns" is only for "change of mind" returns.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 12:36:54 GMT

Well i did check 100% it working before the person got it, idek why he is saying its not working. And the most important thing is i have alr transferred the money to somewhere else so..i did say i will help him as much as i can. Also i said its used in the description and it is in good use.

Re: I need some help

gutterpunkz05 — Mon, 29 Jul 2024 12:45:25 GMT

As the buyer says it does not work, when they open a dispute, you will have 3 days to resolve it (refund). If you fail to resolve it yourself, ebay will refund and seek funds from your nominated account. Unfortunately there is no way you can prove the item was working when received by the buyer.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 12:49:55 GMT

yeah..but i just find it annoying, the buyer isnt having his own responsibility to find a way to fix the controller, all he is wanting is for me to tell him how to fix it and he wants the refund so bad even though i suggested him to have a look at the internet or youtube to fix it.

Re: I need some help

padi*0409 — Mon, 29 Jul 2024 12:53:42 GMT

@chae_053023 wrote:

yeah..but i just find it annoying, the buyer isnt having his own responsibility to find a way to fix the controller, all he is wanting is for me to tell him how to fix it and he wants the refund so bad even though i suggested him to have a look at the internet or youtube to fix it.

If the controller isn't working it's YOUR responsibility to fix the problem. ie refund them, and send them a postage label if you want it back.

Re: I need some help

i-once-was-bump — Mon, 29 Jul 2024 13:15:24 GMT

Are you sure you have been paid by ebay? You should have a 30 day hold on funds as a new or infrequent seller so I am surprised you managed to bypass the hold. I am just a tad annoyed that I have to wait 30 days when I sell something and you didn't.

Re: I need some help

etb321 — Mon, 29 Jul 2024 14:34:42 GMT

Light's up but buttons don't work? The controller is connected to a different PS4 (the customers) and need to pair with the console. Tell the customer to press the reset button on the bottom near the L2 button.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 19:18:57 GMT

I did say that, i said it is probably connected to another console and he isnt trying.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 19:20:54 GMT

Yes i have

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 19:22:07 GMT

I know its my responsibility but its also his to try fixing ie, watching some youtube, i told him to watch some youtube and see but he is the one who isnt trying and just getting mad

Re: I need some help

sugar249 — Mon, 29 Jul 2024 20:40:28 GMT

@chae_053023 wrote:
I know its my responsibility but its also his to try fixing ie, watching some youtube, i told him to watch some youtube and see but he is the one who isnt trying and just getting mad

No it is your responsibility to send a working unit, it's not up to him to try to fix faults.

Hopefully they open a case, and you are forced to take responsibility. And it doesnt matter if you have already transferred the funds, Ebay will still extract funds from your account, and if no funds you will be in debt, with subsequent consequences.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 20:51:14 GMT

Hi, yes i am helping and unfortunately the controller is connected to a different console, so i told him to reset the controller. Dont take it too deep, why do you want me to take a case? Nope? I will help him and not get a refund, i am deeply taking responsibility and helping my best so he can fix the solution. Its not the controller isnt working its just that he needs to reset it. If you are helping him, why not help him, if your not even gonna help and putting unnecessary words for me to get in trouble just dont make a comment up, that easy!.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 20:55:30 GMT

Also my topic is to ask how to stop the dispute and how i can fix the controller, i have now found the solution and in contact with the buyer so dont take these stuff so deep like you wanting my to take consequences 🙂

Re: I need some help

repentatleisure1952 — Mon, 29 Jul 2024 21:04:24 GMT

@chae_053023 wrote:
I did say that, i said it is probably connected to another console and he isnt trying.

At this stage you should just tell the buyer to open an item not as described case. Accept the return & refund the buyer.

Btw... nowhere in your description did you state you "don't do refunds"... not that it matters as there is no such thing as "no refunds" on eBay.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 21:32:43 GMT

Alr, he said he will try one more time, he didnt read my messages since i saw ur solution saying it’s probably the controller connected to the console, if he tries and still doesnt work ill prob just do a refund for him, im not bothered anymore to take this further.

Re: I need some help

brickworksmarket — Mon, 29 Jul 2024 21:50:37 GMT

They may never have replaced the controller before so hopefully this will work out. If you do end up having to refund I always get the item returned even though it costs extra for the return postage.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 21:56:06 GMT

Okay, ill prob just tell him to refund and return it, he is trying to see if he can fix it a couple more times, if he says it still doesnt work ill just tell him to refund and return it.

Re: I need some help

brickworksmarket — Mon, 29 Jul 2024 22:12:43 GMT

It may be worth mentioning to check it is fully charged as well.

Re: I need some help

chae_053023 — Mon, 29 Jul 2024 22:18:07 GMT

Ohh thank you, im not that good with these gaming stuff and besides im selling this for one of my friends, ill make sure he needs to see if its fully charge as well