topic Re: No longer getting sold emails from eBay in Selling

No longer getting sold emails from eBay

yeoldecoinco — Sun, 21 Jul 2024 03:22:47 GMT

Hello all.

Ever since I started selling on eBay, which was a long time ago, they would send an email when I sold something.

However, over the past few days, starting last Thursday, I stopped getting sold emails from them.

I was wondering if anyone else was having this problem, or was it just me?

Whilst I can still look up the details of sold items on my eBay sales record, the email from them was a useful reminder that something had just sold.

Re: No longer getting sold emails from eBay

sandypebbles — Sun, 21 Jul 2024 03:25:56 GMT

Several people posted about the same issue in early June

I don't know if it is the 'same issue' back again, or the same issue ongoing, or not related at all

Re: No longer getting sold emails from eBay

siddieswans — Sun, 21 Jul 2024 06:59:27 GMT

Yesterday and today not getting PAID emails or SOLD emails. Ongoing issue really.

Re: No longer getting sold emails from eBay

siddieswans — Mon, 22 Jul 2024 06:07:36 GMT

For today add "Not getting requests for combined purchases" - have to find them in My Messages. Am getting normal messages though. Just nothing related to sales. Weird.

Re: No longer getting sold emails from eBay

twyngwyn — Mon, 22 Jul 2024 07:02:30 GMT

Email notifications - The eBay Community

Re: No longer getting sold emails from eBay

michael_cullis — Mon, 22 Jul 2024 23:06:17 GMT

I had the same problem which lasted for several weeks. I didn't get any notifications at all from eBay and only discovered that I had sold something which had been paid for when I thought to check my sold items. After a period of time the notifications started appearing again. I couldn't find any solutions on eBay forums and I don't know whether I fixedthe problem myself when fiddling with Thunderbird or my ISP. My ISP told me that it was an eBay problem.

Re: No longer getting sold emails from eBay

siddieswans — Tue, 23 Jul 2024 00:36:33 GMT

It will be annoying if it lasts for several weeks. Not getting Saved Search notifications either. Or Payout Sent notices. Happening on PC Windows 10 Thunderbird; laptop Outlook; and iPhone. Provider Telstra. Pretty sure it is not me. Feels like it is anything generated direct from eBay, while member to member messages, questions are still getting through.

Re: No longer getting sold emails from eBay

love_of_cars — Tue, 23 Jul 2024 05:42:59 GMT

The problem should rectify itself in time. Most likely an update has gone out to email inbox spam filters with directives to block eBay's emails, either by keywords combination in the subjects or content, or originating IP address or someone sending emails pretending to be eBay has caused it, etc.

If you use Gmail, Hotmail, Yahoo Mail, etc, then you'll have to wait for the blacklist to be updated and an update to be issued and the fix installed.

Re: No longer getting sold emails from eBay

twyngwyn — Tue, 23 Jul 2024 05:58:17 GMT

Happening on PC Windows 10 Thunderbird; laptop Outlook; and iPhone. Provider Telstra.

I have the same as you except I am running Edge....not happening to me.....yet!

Re: No longer getting sold emails from eBay

davewil1964 — Tue, 23 Jul 2024 07:14:39 GMT

Or...

Certainly with Gmail, you check your spam folder, mark as not spam. For me that generally fixes the issue.

Re: No longer getting sold emails from eBay

joyp0591 — Thu, 25 Jul 2024 14:19:43 GMT

I have had a large store on ebay for many years and the same thing has happened to me for the last 7 days. I am not getting notifications any more when an item is sold and/or paid for, when I get an offer, confirmation email when I list an item etc. I am only getting emails I receive are if a seller asks a question. Although I can check on my ebay app or desk top, it is extremely frustrating. I have done the on-line chat with an ebay consultant (can't seem to talk to anyone) and they have confirmed all my settings and email address is correct and so assured me the problem is solved. It is definitely not. I have asked if a technician can sort the problem as I know it's not just me - as another family member at a different address has the same issue. I just wish you could speak to someone as in early days. It's making me want to close my account as I am continually frustrated.

Re: No longer getting sold emails from eBay

sugar249 — Thu, 25 Jul 2024 21:24:40 GMT

@joyp0591 wrote:
It's making me want to close my account as I am continually frustrated.

Really, with the number of sales you have, a 2 second check of your sales page every now and than would not create to much hassle. Yes it is an inconvenience, but to close what looks like a reasonable store because of it?

Re: No longer getting sold emails from eBay

siddieswans — Thu, 25 Jul 2024 23:35:05 GMT

For anyone not affected, it would seem like a small inconvenience. For those affected, it is very VERY annoying. Normally I would receive an incoming email notification, and check to see if it related to eBay. Now during waking hours I check My Orders hourly. And My Messages – for offers received, which are time sensitive. And for Combined Invoice requests (else buyers get cranky), and for copies of invoices sent when I tick “email me” (to prove to buyers that I did send a combined invoice when they can’t find it.) And for anything else that comes direct from eBay – Payout Sent, Refund started, Refund Completed; “Your valid tracking performance is 100%.” Saved Searches.

The only thing that does still work is direct member to member messages. Thank goodness. I can certainly understand the frustration of others.

Re: No longer getting sold emails from eBay

sugar249 — Fri, 26 Jul 2024 12:02:22 GMT

@siddieswans wrote:
For anyone not affected, it would seem like a small inconvenience. For those affected, it is very VERY annoying. Normally I would receive an incoming email notification, and check to see if it related to eBay. Now during waking hours I check My Orders hourly. And My Messages – for offers received, which are time sensitive. And for Combined Invoice requests (else buyers get cranky), and for copies of invoices sent when I tick “email me” (to prove to buyers that I did send a combined invoice when they can’t find it.) And for anything else that comes direct from eBay – Payout Sent, Refund started, Refund Completed; “Your valid tracking performance is 100%.” Saved Searches.

The only thing that does still work is direct member to member messages. Thank goodness. I can certainly understand the frustration of others.

Just an FYI, I am impacted this time around. And yes I was wrong it didnt take 2 seconds, it took the whole of 4 seconds to check each of my accounts, which I did a couple of times during the day. No grumpy customers on my part, all happy and smiley and willing to wait a few minutes. I guess I look at it we are not at the beck and call of our customers, if they arent happy with my schedule I dont want them as clients. I just answered a couple about half an hour ago, and already have their money in my Ebay account. I wont get it till monday or tuesday, so there was no rush.

I work to live, not live to work.

Re: No longer getting sold emails from eBay

brickworksmarket — Fri, 26 Jul 2024 12:35:38 GMT

@sugar249 wrote: I work to live, not live to work.

I think I am the opposite and like to live to work. I have the option of not working and taking a pension but like most people work is a good way to keep busy.

Re: No longer getting sold emails from eBay

oldsneakers — Sat, 27 Jul 2024 02:05:02 GMT

Yep, me too, came here to see if others are having the same issue, also. I'm not getting daily alerts for items I'm looking at buying.

Re: No longer getting sold emails from eBay

davewil1964 — Sat, 27 Jul 2024 09:20:48 GMT

You are not having the same issue. This thread is about selling emails, not buying ones

Re: No longer getting sold emails from eBay

siddieswans — Sat, 27 Jul 2024 13:24:07 GMT

I presume this poster is referring to Saved Search emails. If so it's the same problem. As well as the emails concerning sales, I am not getting my Saved Searches emails either. Anything that comes direct from eBay apparently.

Re: No longer getting sold emails from eBay

siddieswans — Thu, 01 Aug 2024 22:31:51 GMT

Mine returned to normal around 7pm last night. Offer emails, sold, paid for, saved searches, refunds. Hopefully the same for everyone else.