topic Re: Changes to Feedback in Selling

Changes to Feedback

twyngwyn — Thu, 25 Apr 2024 03:46:28 GMT

Must Rate Products Before Leaving Feedback for eBay Sellers? (ecommercebytes.com)

Re: Changes to Feedback

pnc75 — Thu, 25 Apr 2024 08:17:21 GMT

Just another reason to not buy on ebay or give feedback. They are intent on destroying it, it seems.

Re: Changes to Feedback

davewil1964 — Thu, 25 Apr 2024 12:27:21 GMT

Nothing to do with buying. Just to do with feedback, which few buyers leave anyway.

Re: Changes to Feedback

springyzone — Thu, 25 Apr 2024 21:04:54 GMT

That's an interesting link, twyngwyn.

I recall back in the days when I first joined this forum, that a lot of boardies were adamant that feedback should never be about the product, only the seller performance.

I take the point but as a buyer, I find some comments about the products to be useful.

Maybe ebay would be better off to leave the star rating for the product as optional.

(From what I can make out, some of the buyers who had this pop up were not able to leave feedback at all unless they also gave a product rating.)

As someone commented, it might be very well and good to rate a new product, but what if you are buying something that is used and described in the ad as quite worn or with faults or whatever. In other words, it might arrive exactly as described, but the product itself may not get a 5 star rating.

Re: Changes to Feedback

domino-710 — Thu, 25 Apr 2024 23:01:47 GMT

I liked the person who said if they purchased a book - read it a couple of months later - what then. LOL

Re: Changes to Feedback

p9games — Fri, 26 Apr 2024 07:21:34 GMT

Whether or not feedback should be product or seller related depends on the product I think.

If I buy a name brand product on Ebay, then product feedback is not that useful. But If I'm buying some no-name phone case or HDMI cable or something then product feedback is very important.

Of course, it's hard to Ebay to decide on what is a reputable brand so it's easier to just apply a blanket rule.

As a seller if it results in less feedback I don't really care. I don't track what % of buyers leave feedback, I don't nag buyers for feedback or measure it. It happens. or it doesn't. And that's fine

I personally think the Ebay feedback process is too wieldy. When I buy i do leave feedback but the process is far more a hassle than it should be.

Re: Changes to Feedback

rickay1823 — Mon, 05 Aug 2024 01:33:30 GMT

As this new item feedback is a compulsory field, I will not rate 5 stars, and only provide text feedback on the service provided by the seller.

My suggestion to eBay management (if they bother reading this), please Revert to the original purpose of seller feedback, not have us rate the item purchased.

Re: Changes to Feedback

sandypebbles — Mon, 05 Aug 2024 01:35:32 GMT

Base level eBay staff rarely read the forum

The chances of anyone from eBay management reading here is zero

Even if anyone did, eBay do not take requests

Re: Changes to Feedback

springyzone — Mon, 05 Aug 2024 21:02:38 GMT

With my last ebay purchase, (which was about a month ago) I don't recall having to make a product rating. Maybe it isn't on everything at the moment.

The thing I have noticed though is that a lot of buyers have been giving feedback that is partially based (or sometimes wholly based) on the product for years. It is not something new as such.

I've done it myself and I find it can be useful when I am reading other people's feedback as well.

I don't believe feedback should solely be about the seller.

It is obviously something some buyers want to do and maybe ebay is responding to that trend.

I do think ebay should leave it alone though and not make it compulsory to rate a product. Just let customers comment about the proiducts in general feedback if they wish. Trying to get people to rate products before they have had a chance to properly use them is unfair.

Re: Changes to Feedback

siddieswans — Thu, 08 Aug 2024 05:24:50 GMT

Sadly it now appears that unless you rate the item you cannot leave Feedback. All the things we used to rate sellers on - Item description, postage time, seller communication, are now optional, as is Did item arrive on time. The only thing that looks like the "old" Feedback is "Rate your overall experience with this seller". Otherwise it's all about the product. As already expressed, how can I rate a product when all I've done is open the package.

I'm afraid leaving Feedback for sellers could be over for me now. I will continue to leave Feedback for my buyers - I sell to a lot to new buyers / buyers with low Feedback, and they do like to collect the numbers. However I would not be surprised if Feedback left by buyers continues to plummet (not that that's a problem for me.) With the type of "one of a kind" second hand collectable items I sell, rating is largely irrelevant; but my service is important to me and my buyers.

Re: Changes to Feedback

repentatleisure1952 — Thu, 08 Aug 2024 05:37:11 GMT

@siddieswans wrote:
As already expressed, how can I rate a product when all I've done is open the package.

Many others on the UK & US Boards have expressed the same sentiment.

As a buyer I have no problem with this "new" feedback".
I have 60 days to leave feedback & that is more than enough time for me to decide the quality of the item.

Re: Changes to Feedback

mytreechange — Thu, 08 Aug 2024 06:19:45 GMT

I'm a seller on another account, as well as a buyer, so here's my opinion (for what it's worth):

Most of what I buy is bulk lots of postage stamps, both mint and used.

Each lot is different, so how can my rating of the product itself help future buyers, especially if the rating of the product is attached to similar products from other sellers.

It's a bit different when buying new things, but even then it really depends if the product rating is lumped in with other similar products, or if the item has to be exactly the same. eg. do they compare Kmart clothing to designer brands, or $2 shop gadgets to brand name gadgets.

I don't really think that the product rating is necessary as part of the feedback process, but don't have a problem with it being there, as long as it's voluntary, not mandatory, as it can be annoying as a buyer when all I want to do is give feedback to a good seller.

Re: Changes to Feedback

siddieswans — Thu, 08 Aug 2024 06:39:08 GMT

OK, so the last 3 purchases I received from eBay (in the last couple of days) were a pack of 5 emery boards; a pack of 10 biro refills; a 6 roll pack of Sellotape. (I’m not making it up). 😄 I don’t think I am going to be able to rate the entirety of each purchase in 60 days, even if I could remember to do so. I quite understand that I am not a typical eBay buyer but that’s the point – a “one size fits all approach” does not work. IMO it is the product rating which should be optional, not the other way around. The service I received for these purchases was excellent and I would like to be given the opportunity to say so, as I was before.

Re: Changes to Feedback

kombivan — Sun, 25 Aug 2024 11:48:36 GMT

feedback is about seller product and delivery and how they performed when things go wrong this suggestion of yours doesn't cater for all aspects and would be open to misinterpertation.

Re: Changes to Feedback

sandypebbles — Sun, 25 Aug 2024 23:03:25 GMT

Feedback is not about the product

Reviews are about the product

Two different things