topic Re: the Buyer requesting a return in Selling

the Buyer requesting a return

ausuperbuy — Thu, 12 Sep 2024 00:25:49 GMT

Hi,

Does somebody know what fees do I need to bear if buyer requests a return?

So far there is a $9 transaction fees and $8.5 postage charge on my account for the item sold, then I assume I need to pay for the return postage. It seems I ended up around $30 out of pocket for no transactions. If eBay is not charging transaction fee since it's not successful, shall I be paying both ways postage fees?

Re: the Buyer requesting a return

padi*0409 — Thu, 12 Sep 2024 00:30:12 GMT

@ausuperbuy wrote:

........shall I be paying both ways postage fees?

If it's an "item not as described" return, yes you will.

If it's a "change of mind " return no you don't pay for the return postage.

Re: the Buyer requesting a return

repentatleisure1952 — Thu, 12 Sep 2024 00:38:24 GMT

https://www.ebay.com.au/help/selling/managing-returns-refunds/manage-returns-missing-items-refunds-sellers?id=4079&st=3&pos=3&query=Manage%20returns%2C%20missing%20items%20and%20refunds%20for%20sellers&intent=returns&lucenceai=lucenceai&docId=HELP1111