topic Recent eBay tracking failures in Selling

Recent eBay tracking failures

padraicpaul91 — Tue, 24 Sep 2024 03:07:48 GMT

Wondering if others have found instances of ebay's link to Australia Post tracking system had failed.

Has happened twice in recent times and once last year.

This has not bothered me much until today when I received an email warning that I had slipped below the 95% threshold. Selling has been slow of late.

I usually regularly check how posted items have been travelling but have been away over the past few weeks.

Re: Recent eBay tracking failures

twyngwyn — Tue, 24 Sep 2024 04:30:54 GMT

Monitoring and improving your seller performance | eBay

Are you saying that: you have uploaded tracking, but the system has not recorded it?

Re: Recent eBay tracking failures

pnc75 — Tue, 24 Sep 2024 05:37:23 GMT

Don't be surprised if it's not AP not updating the tracking. It happens often I've found, unfortunately.

Re: Recent eBay tracking failures

padraicpaul91 — Wed, 25 Sep 2024 05:52:57 GMT

Hi. I upload tracking info but then the ebay system does not provide transit information.

This is when I have sought this info from the AP system. In each case the item had been delivered but ebay was a blank.

Re: Recent eBay tracking failures

merfar2107 — Wed, 25 Sep 2024 06:59:01 GMT

I've always found the ebay system is a bit behind, and like you, on the odd occasion, it never catches up / shows delivered.

If there's a problem with the buyer. The AP website will show that it's been delivered.

Re: Recent eBay tracking failures

twyngwyn — Wed, 25 Sep 2024 07:55:16 GMT

talk to a cs rep via HELP and get them to sort it out

Re: Recent eBay tracking failures

davewil1964 — Wed, 25 Sep 2024 09:15:09 GMT

I'm with merfar.

Unless there's an issue (which you can confirm it isn't), don't sweat the small stuff.

Personally, I have no idea whether or not eBay update tracking. I don't waste my time checking irrelevancies. On the off chance a buyer claims not delivered (never happened) I have proof of lodgement - the relevant metric.

Re: Recent eBay tracking failures

little.mr.auction — Fri, 08 Nov 2024 00:24:40 GMT

I’ve had 3 items in last month which have been delivered successfully with Aust Post but they did not scan events.
Ebay now holds payments as a result.

Re: Recent eBay tracking failures

padi*0409 — Fri, 08 Nov 2024 00:48:03 GMT

Even if you had the item scanned over the counter at the post office, eBay would still put a hold on your funds because it sees you as a "new seller".

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=funds%20on%20hold&lucenceai=lucenceai&docId=HELP1450

Re: Recent eBay tracking failures

sandypebbles — Fri, 08 Nov 2024 00:56:24 GMT

padi is 100% correct

Your funds are on hold because eBay see you as a 'new' seller

It does not matter how much you sold a year or more ago

And it has been that way for quite some time

More scans would not have changed that

Re: Recent eBay tracking failures

p9games — Sat, 09 Nov 2024 02:32:51 GMT

yes. I had the same issue. posted a week or so ago. I called the helpdesk and they referred the matter to their IT team.

Re: Recent eBay tracking failures

p9games — Sat, 09 Nov 2024 02:34:56 GMT

Irrelevancy? read the OP again. he is on payment hold because of this 'irrelevancy'.

Sellers are measured on tracking compliance. The issue at hand is valid tracking is being uploaded but the ebay API link to the Auspost system is broken and it shows the tracking number as invalid. Checking on the AP website shows the tracking is legit.

Re: Recent eBay tracking failures

davewil1964 — Sat, 09 Nov 2024 06:34:40 GMT

They claimed they referred the matter to their IT team.

Re: Recent eBay tracking failures

p9games — Sun, 10 Nov 2024 12:09:04 GMT

that is true. Who knows what they'll do - there is no accountability.