topic Re: Delivered item in Selling

Delivered item

jawi932740 — Thu, 03 Oct 2024 05:06:28 GMT

My sold item was delivered for the convenience of the buyer and not picked-up.

The buyer did not have an automatically generated code when the item was delivered.

The status of the item is not "pending" delivery.

How do i now mark the item as delivered?

Re: Delivered item

padi*0409 — Thu, 03 Oct 2024 05:13:10 GMT

Did you upload the tracking number ?

https://www.ebay.com.au/help/selling/posting-items/tracking-items-youve-sold?id=4088

Edit. Or did you deliver it yourself ?

Re: Delivered item

jawi932740 — Thu, 03 Oct 2024 05:13:08 GMT

No. The item was personally delivered. I went to the buyers address.

Re: Delivered item

sandypebbles — Thu, 03 Oct 2024 05:13:46 GMT

More importantly how do you prove it was hand delivered if the buyer opens an item not received dispute

And have you completed sign up to Managed Payments and been verified to sell?

A lot has changed since 'more than a year ago' when it comes to selling

Your funds will be on hold again etc etc

Even more so when you cannot prove the buyer received the item

Re: Delivered item

gutterpunkz05 — Thu, 03 Oct 2024 05:14:34 GMT

what proof of delivery do you have, note if you delivered the item personally, your say so does not count.

Re: Delivered item

padi*0409 — Thu, 03 Oct 2024 05:16:21 GMT

Is it the one that left you feedback for the books ?

Re: Delivered item

jawi932740 — Thu, 03 Oct 2024 05:20:07 GMT

Yes. I have been in contact with the buyer and he is trying to assist me to rectify the problem.

Re: Delivered item

twyngwyn — Thu, 03 Oct 2024 05:21:37 GMT

mark as 'sent'

Re: Delivered item

*casey* — Thu, 03 Oct 2024 05:25:36 GMT

"The status of the item is not "pending" delivery."

No, it won't for pick up only items.

How did the buyer pay ?

Re: Delivered item

jawi932740 — Thu, 03 Oct 2024 05:25:42 GMT

I can't mark as "sent" because the item was listed only for pick-up.

The only option available to me is to "Enter the buyer's 6-digit code, located in their confirmation email" to confirm "pick-up.

The buyer did not receive a code>

Re: Delivered item

twyngwyn — Thu, 03 Oct 2024 05:28:34 GMT

when my buyers pick-up, I mark as funds received....item sent....been this way forever

Re: Delivered item

*casey* — Thu, 03 Oct 2024 05:36:08 GMT

On pick up only ?

Or when pick up is an option ?

Re: Delivered item

twyngwyn — Thu, 03 Oct 2024 05:40:08 GMT

it doesn't matter...

Re: Delivered item

domino-710 — Thu, 03 Oct 2024 05:40:52 GMT

So - if not picked-up - it was posted.

Did you enter the tracking for the item - it would show delivered.

Re: Delivered item

twyngwyn — Thu, 03 Oct 2024 05:43:57 GMT

it was hand-delivered by OP

Re: Delivered item

*casey* — Thu, 03 Oct 2024 05:56:54 GMT

jawi932740

I've never seen an option to mark as sent in a pick up only item but more importantly, how did the buyer pay ?

If it's not a payment method covered by eBay's Money Back Guarantee, the buyer doesn't always get sent a 6 digit code.

Re: Delivered item

gutterpunkz05 — Thu, 03 Oct 2024 07:40:18 GMT

No code or don,t want to use the app etc.

From ebay,

If you don't want to use the app, ask the buyer to sign a copy of the eBay order form at the time of pickup.

Is it possible to drop back and get the order signed.

Re: Delivered item

*casey* — Thu, 03 Oct 2024 08:19:02 GMT

The wording's always been very ambiguous in regards to receiving the 6 digit code and from some of the questions on the boards, it seems that some buyers haven't received the code if they intended to pay eg: cash

but of course it could be that they haven't used the app.

In one part, it says

"The seller will let you know which payment methods they accept. In addition to paying via eBay checkout, you can sometimes pay for local pickup items by internet banking, cheque or money order – either beforehand or when you pick up your item. Sellers may also accept cash for local pickup purchases"

followed by

"After you've completed your purchase, we'll send you an email with a local pickup code (a QR code and a 6-digit code). You can either take the email with you or show the seller the code in your eBay app when you collect your item"

So does completed mean they've gone through checkout and paid by a method covered by eBay's money back guarantee?

Or not ?

Good idea for the OP to get the invoice signed but really no reason to if the buyer paid by cash,

as the MBG doesn't apply.