topic Ebay case resolution sucks. in Selling

Ebay case resolution sucks.

phantasieindustries — Sun, 06 Oct 2024 01:40:55 GMT

I sold an item and due to a sudden illness it couldn't post it on time. The buyer opened a case and I responded straight away that it was on its way and the reason for being late was because of illness. I had no comments from the buyer and a few days later I find that he has recieved a refund. Ebay doesn't seem to give a S#!& about sellers.

Re: Ebay case resolution sucks.

padi*0409 — Sun, 06 Oct 2024 02:02:33 GMT

How long after your handling time did you post the item ?

Did you upload the tracking number into the dispute ?

Re: Ebay case resolution sucks.

gutterpunkz05 — Sun, 06 Oct 2024 02:13:40 GMT

When you could not ship within your handling time, did you advise the buyer and give them an option to wait or request a cancellation. Did you eventually ship with tracking and notify the buyer, and upload tracking to ebay.

Did you upload tracking details to the INR case.

I know sudden illness/accident/hospitalization etc, can create challenges for sellers without assistance or backup plans in place, but this does not diminish your obligations to the seller and/or ebay

Re: Ebay case resolution sucks.

gutterpunkz05 — Sun, 06 Oct 2024 02:24:53 GMT

Correction (Too late to edit)

but this does not diminish your obligations to the buyer and/or ebay

Re: Ebay case resolution sucks.

sugar249 — Sun, 06 Oct 2024 08:43:34 GMT

@phantasieindustries wrote:
I sold an item and due to a sudden illness it couldn't post it on time. The buyer opened a case and I responded straight away that it was on its way and the reason for being late was because of illness. I had no comments from the buyer and a few days later I find that he has recieved a refund. Ebay doesn't seem to give a S#!& about sellers.

The buyer couldnt have opened a case until after the EDD, so its reasonable that they open a case. Ebay does care, you just need to treat your customers correctly.