topic Combined postage for Multiple Buy it Now items in Selling

Combined postage for Multiple Buy it Now items

blaq_books — Tue, 15 Oct 2024 09:10:22 GMT

We have a buyer that wishes to purchase multiple buy it now items. He is unable to request combined postage.

He contacted EBay who told him to ask us to turn on the “allow combined post” option - but that is already selected

How can we sort this issue?

many Thanks

Re: Combined postage for Multiple Buy it Now items

curraone — Tue, 15 Oct 2024 09:36:16 GMT

so many glitches, so little help 🙂

there are a few things you can do yourself; if you know exactly what items the buyer wants, you can take them down and create a new listing "special listing for xxx .... " and explain to the buyer.

or he can buy the items and you will refund the extra postage

or maybe he can buy the items and not pay until you have a chance to send a combined invoice.

or if he is on a phone, combined postage sometimes doesn't work -- does he have access to a laptop or computer? he can put them in the cart, and request combined postage

Re: Combined postage for Multiple Buy it Now items

sugar249 — Tue, 15 Oct 2024 21:19:25 GMT

Its strange, but most of mine manage to do the request total, but the odd one cant seem to get that option to come up, no logic behind it, as some are app some on the website.

I just get them to pay, and I refund the difference. But when you do the refund, make it at the order level, and not against single items.