topic Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address? in Selling

Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

p9games — Wed, 16 Oct 2024 08:14:24 GMT

Auspost make it clear that parcel lockers are for parcels and not letters. However despite all my items being setup with Auspost untracked letter as the shipping method, customers can select a parcel locker.

Does the Ebay setup allow sellers to prevent parcel lockers being used?

Are there any items that aren't suitable for Parcel Lockers?

Yes. For safety and security reasons, the following items can't be delivered to (or sent from) a Parcel Locker:

Letters and standard mail that can be delivered to your letterbox
Express Post letters

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

sugar249 — Wed, 16 Oct 2024 08:52:38 GMT

Not that I am aware of, ask them for a real address or just cancel the order with problem with sellers address.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

davewil1964 — Wed, 16 Oct 2024 11:18:40 GMT

I believe AP onforward ineligible items to the physical address.

I have had no repercussions from sending non-parcels to Parcel Lockers.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

sugar249 — Wed, 16 Oct 2024 19:34:52 GMT

@davewil1964 wrote:
I believe AP onforward ineligible items to the physical address.

I have had no repercussions from sending non-parcels to Parcel Lockers.

It depends a little on the local delivery centre and if the real address has being included.

Our parcel locker will not forward on, but the one a few k's down the road serviced by another DC will. They are not obligated to do it.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

curraone — Wed, 16 Oct 2024 23:15:17 GMT

I have had a few that had a parcel locker, and I had only a letter to send, but there was no problem. It is up to the buyer to provide their address - ebay only say to send to the address given - so that's what I do. As far as I can see, it is the buyer's responsibility, not the sellers - for all I know they might have an arrangement with their post office

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

twyngwyn — Wed, 16 Oct 2024 23:36:01 GMT

Same here….no problem

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

lezned-toycollector — Thu, 17 Oct 2024 02:42:41 GMT

Why do so many people have such difficulty with comprehension?

The OP has posted the guidelines and then stated their personal opinion which differs from the quoted text. The operative words here are "that can be delivered to your letterbox", but unfortunately, far too many stop reading as soon as they see the word "Letters".

With some letterboxes having a narrower opening than the size of a regular letter, mail must be folded to fit in the slot. As an example, think of the hooded cast letterboxes mounted in brick/concrete walls which are extremely common in older houses and unit blocks.

Staff other than the SPDO have no knowledge of the letterbox size at any address (other than their own) - and in many cases have absolutely no idea where the recipient lives - so they must assume that all letterboxes are of the smallest dimensions.

If a simple "Please Do Not Bend" sticker is added to a letter, then it in not able to be delivered to such a letterbox, so it automatically qualifies for Parcel Locker delivery.

It's not rocket surgery.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

domino-710 — Thu, 17 Oct 2024 03:26:10 GMT

Are you sure you didn't mean - ' Science '. 😀

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

imastawka — Thu, 17 Oct 2024 04:45:06 GMT

If it doesn't fit in these so-called 'older' letterboxes, then the postie takes it back to the PO for pickup.

He bends the thing in half anyway. It's happened.

Parcel lockers are not for letters. Otherwise wouldn't they be called Postal Lockers?

Are there any items that aren't suitable for Parcel Lockers?

Yes. For safety and security reasons, the following items can't be delivered to (or sent from) a Parcel Locker:

Letters and standard mail that can be delivered to your letterbox

24/7 Parcel Locker - Australia Post (auspost.com.au)

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

p9games — Sat, 19 Oct 2024 12:57:02 GMT

I'm asking if I can prevent a buyer from selecting a parcel locker given the freight methods I use can not be sent to a Parcel locker. Do you know how to do that or did you just want to post a pointless dissertation on the different types of letterboxes?

For everybody else - I also have sent many letters to parcel lockers that were accepted. but I've recently had a few RTS'd. I spoke to the post office manager and was told they have been directed by HQ to RTS unsuitable letters. My local branch doesn't, but others do.

I'd rather block the shipping method the same way you can block PO boxes if you send items via courier. I ship a high volume of items with an automated process for printing labels. Messaging a customer (and hoping they reply) to get a different address and manually changing it is time consuming and interrupts order processing.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

curraone — Sat, 19 Oct 2024 20:19:03 GMT

Sorry we all went a bit off topic. There doesn't seem to be an option in the ebay listing to block parcel lockers. The only think I can think of is putting an extra sentence in your listing in the relevant items "I do not post to parcel lockers - please use a delivery address" but (a) that in itself would be time-consuming for you, and (b) we all know that buyers don't read. 😀

Perhaps you could just count your blessings that you have so many sales that emailing buyers would cost you some time.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

sugar249 — Sat, 19 Oct 2024 22:22:19 GMT

@curraone wrote:
😀
Perhaps you could just count your blessings that you have so many sales that emailing buyers would cost you some time.

I am amazed at how many small business people are actually reluctant to email clients.

I have international postage blocked, but still get regular requests to post overseas (via email), I respond, and often those responses turn into sales. Just a month or 2 back, someone wanted a $50 purchase, and sent a request through, which I knocked back of course, but about 6 (yes 6) emails later, we came up with a solution, and instead of $50, I had an over $700 sale, because I took the time to respond to 6 (oh wow) emails.

Some small business people are there own worst enemy,

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

domino-710 — Sat, 19 Oct 2024 23:09:26 GMT

.....................................

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

curraone — Sat, 19 Oct 2024 23:49:16 GMT

I wouldn't exactly call p9games a small business seller, considering his turnover.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

domino-710 — Sat, 19 Oct 2024 23:56:38 GMT

I gather that was for the other poster - as I have not mentioned p9??

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

sugar249 — Sun, 20 Oct 2024 02:05:48 GMT

@domino-710 wrote:

.....................................

LOL, obviously via the Ebay message system,

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

sugar249 — Sun, 20 Oct 2024 00:55:33 GMT

@domino-710 wrote:
.....................................

And just to clarify, When I receive a message from a buyer it comes through as an email to me, and I reply back to that email via outlook, and it goes back via the Ebay system. So technically all of my communications to buyers is via Email, as I don't need to log into Ebay to actually reply to messages. You should try it,

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

domino-710 — Sun, 20 Oct 2024 00:58:18 GMT

If intent on giving advice - please make it correct.

As for upsetting me - I only get upset when it matters - you don't.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

brickworksmarket — Tue, 22 Oct 2024 20:34:08 GMT

Its a combination of brain surgeon and rocket science. I had to google it as I heard someone say it this morning and remembered reading it somewhere a few days ago.

Re: Anybody know if one can prevent a user selecting a Parcel locker as a ship to address?

domino-710 — Wed, 23 Oct 2024 02:21:28 GMT

Totally aware of this.

Context.