topic Re: Tracked items payment on hold in Selling

Tracked items payment on hold

tugioh — Sun, 21 Jan 2024 02:58:31 GMT

As of last week Ebay started putting payment holds on all my tracked item sales until tracking is updated and scanned through the system.

I called Ebay as to why because my tracking performance is 100% and the tracking is inconvenient.

Ebay advised that it is a change in policy and this will apply to all people in Australian region 'to encourage faster postage' (which i can understand) but I cant see anything to suggest others are ont he same boat.

Can you please confirm it is you as well or is just me?

If it's just me ill call back and try get it removed.

Thank you

Re: Tracked items payment on hold

sugar249 — Sun, 21 Jan 2024 06:15:01 GMT

@tugioh wrote:
but I cant see anything to suggest others are ont he same boat.

Not sure how you think you can see if others are in the same boat. But I havent noticed any change

Re: Tracked items payment on hold

davewil1964 — Sun, 21 Jan 2024 06:35:29 GMT

the tracking is inconvenient

I suspect the key is that you don't upload tracking. hat's what I read your statement to mean.

The metric is 95% I think of tracked items must have tracking uploaded within stated handling time. This has been in place for a few years. It pays to keep up to date with eBay policy changes.

It's seems your ~~laziness~~ convenience has cost you a delay in accessing your money.

Start uploading ALL tracking and eventually you will meet the criterion and you should get yours funds as per normal.

Re: Tracked items payment on hold

imastawka — Sun, 21 Jan 2024 06:48:16 GMT

Sellers who are not consistently uploading valid tracking may have funds from their orders placed on hold until a tracking scan from the carrier shows that the item is on its way to the buyer

This may apply to sellers whose valid tracking performance is below 95%
If no valid tracking is uploaded, funds will be held until 3 days after the latest estimated delivery date has passed

Payments on hold | eBay

Re: Tracked items payment on hold

tugioh — Sun, 21 Jan 2024 06:53:42 GMT

Sorry that was a mistake on my side.

I do upload all tracking within 2 days of buyer paying and I have 100% valid tracking from Ebay.

I've had some people make 'item not arrive' claims during the xmas ny period which is what i suspect triggered it BUT they are for items that are untracked.

Re: Tracked items payment on hold

tugioh — Sun, 21 Jan 2024 07:02:51 GMT

I havent seen anyone post anything about it so i assume its just my account.

Thanks for letting me know that yours is till same.

Re: Tracked items payment on hold

mytreechange — Sun, 21 Jan 2024 07:06:05 GMT

I'm not sure about this, but the problem may be with the fact that you offer the buyers both tracked and untracked postage for some items. Maybe this is confusing the bots, and they are not picking up that the buyer has selected untracked postage.

Most of our items are low price and sent untracked, and we don't give the buyers a choice of postage options unless they request a total or send us a message requesting tracked postage (only happened a couple of times in 10+ years).

So far we haven't had a problem with payment holds while offering untracked, but we don't have many INR cases opened either.

Re: Tracked items payment on hold

twyngwyn — Sun, 21 Jan 2024 07:06:33 GMT

just to clarify.....you're having issues with UNTRACKED items & eBay has sanctioned your a/c unless you upload tracking for every item???

Re: Tracked items payment on hold

tugioh — Sun, 21 Jan 2024 07:13:47 GMT

My INR are always on untracked items. But seems to have flagged me and hold payments on all tracked items until it is uploaded and scanned by Auspost.

I have 100% valud tracking performance

Re: Tracked items payment on hold

tugioh — Sun, 21 Jan 2024 07:14:35 GMT

thanks for your thoughts

it is possible but i havent had any issues over the 2 years until now

Re: Tracked items payment on hold

mytreechange — Sun, 21 Jan 2024 07:16:42 GMT

Do you post your tracked items over the counter, or just drop them in a red box?

Re: Tracked items payment on hold

tugioh — Sun, 21 Jan 2024 07:20:15 GMT

M-Thurs, I'm busy so ill drop it in the box. Friday i'll go into thePO
Now that you mention it, i suspect it's because of that. I know Auspost do take a while to scan, sometimes not scanning until day of delivery.

Ill go to PO more often if i can

Re: Tracked items payment on hold

sugar249 — Sun, 21 Jan 2024 07:27:23 GMT

@tugioh wrote:
M-Thurs, I'm busy so ill drop it in the box. Friday i'll go into thePO
Now that you mention it, i suspect it's because of that. I know Auspost do take a while to scan, sometimes not scanning until day of delivery.

Ill go to PO more often if i can

There is your problem, at times it could look like you don't post for well beyond your handling time

at times item can sail trough with zero tracking.

A self imposed issue, never ever post without a initial scan

Re: Tracked items payment on hold

twyngwyn — Sun, 21 Jan 2024 07:29:26 GMT

OK....you're in W.A..... what is your current 'handing time'?

Re: Tracked items payment on hold

tugioh — Sun, 21 Jan 2024 08:32:30 GMT

2 days but as mentioned in other comments if it doesnt scan in for 3-5 days it could obviously be an issue

Re: Tracked items payment on hold

davewil1964 — Sun, 21 Jan 2024 09:47:55 GMT

It is the issue. Use post offices.

Too busy to use one equates to you don't give a...

Which eBay has determined.

Re: Tracked items payment on hold

australia-2 — Mon, 04 Nov 2024 06:41:58 GMT

I have 2 Selling accounts both 100% Tracking, Same thing going on.

All Tracking is scanned at the post office but 3 weeks ago I got 95% Tracking then last week 89% this week 80% so payments are on hold. Happening to both accounts so it is just not me or you.

Customer Service said there is an issue between ebay and Australia Post because you can go to tracking and nothing there in tracking other than the Australia post Tracking number, Click that and the item was delivered...

Re: Tracked items payment on hold

sandypebbles — Mon, 04 Nov 2024 06:44:31 GMT

Did you read the reply on your own thread, not much point telling someone who posted a year ago it's not just them

Funds On Hold due to Ebay Tracking performance Err... - The eBay Community

Re: Tracked items payment on hold

australia-2 — Mon, 04 Nov 2024 06:45:48 GMT

No, Ebay has an issue I have 100% tracking but they say 80% CS said there is a problem

Re: Tracked items payment on hold

kh-stanley1 — Mon, 04 Nov 2024 07:18:44 GMT

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.