topic Re: EBay corrections on fees and postage charges in Selling

Postage correction letter

sallies1961 — Tue, 26 Nov 2024 19:58:31 GMT

Has anyone else received an email from ebay today advising of a technical error regarding postage charges not correctly being deducted from their accounts ?

Re: Postage correction letter

jmainau — Tue, 26 Nov 2024 20:29:43 GMT

Yes, I did, I came here to see if I was the only one, got an extra $125.00 bill...thanks ebay, merry xmas...

EBay corrections on fees and postage charges

vegemite1971 — Tue, 26 Nov 2024 23:36:06 GMT

I’ve woken up this morning to a message from eBay telling me they haven’t charged fees and postage correctly and I owe $204. How do I find out why?

Re: EBay corrections on fees and postage charges

sandypebbles — Tue, 26 Nov 2024 23:43:05 GMT

It has told you why, right there in what you posted

Like the other people in this thread

Postage correction letter - The eBay Community

Do you not believe what the message has told you?

And if not, have you contacted eBay?

Re: EBay corrections on fees and postage charges

holdencaulfield2006 — Wed, 27 Nov 2024 01:13:49 GMT

I also received that notification. Just recently I took advantage of an offer of 10 Free Postage Labels.

I wonder if that was offered by mistake and they are now reversing that and recovering the unpaid postage ?

Re: EBay corrections on fees and postage charges

twyngwyn — Wed, 27 Nov 2024 02:46:07 GMT

If that’s right, then eBay should ‘wear it’

Re: EBay corrections on fees and postage charges

whittie1957 — Wed, 27 Nov 2024 03:36:26 GMT

I would also be curious to know whether people that took advantage of the Free Labels offer are also the ones who are receiving the notifications of unpaid fees

Re: EBay corrections on fees and postage charges

gutterpunkz05 — Wed, 27 Nov 2024 04:40:34 GMT

From memory, someone came to the boards recently, wondering why they were not being charged for ebay labels, again from memory it had nothing to do with free label offers. So if that is the case, it was always going to be rectified.

Monopoly, bankers error collect $200, not in real life and the debt is still valid.

Re: Postage correction letter

prudencepoodle100 — Wed, 27 Nov 2024 04:44:40 GMT

I to got a letter today saying I owe $89. 80 and other fees will be recalculated and will be issued another account to pay in early January 2025 really

Re: Postage correction letter

pnc75 — Wed, 27 Nov 2024 05:00:26 GMT

I'd be double and triple checking. Please come back all of you and let us know how this all pans out. There will probably be a lot more people getting the dame messages. ☹️

Re: Postage correction letter

fleabay_wa — Wed, 27 Nov 2024 09:34:33 GMT

It is utterly discraceful, unprofessional and totally unethical. As I've said before, no other business model in the world would get away with this. No details, just a done deal and a fictictious dollar amount. No way to check and even if there was, no way to dispute it. I'm so over eBay but like many thousands of us, I'm trapped and under their control.

Re: Postage correction letter

twyngwyn — Wed, 27 Nov 2024 09:38:14 GMT

Too many of you now.....but I have no idea.....just glad I don't use eBay labels.....good grief!

Re: Postage correction letter

davewil1964 — Wed, 27 Nov 2024 10:03:43 GMT

That's the key. If using AP, MyPost business is the go, if not, stiff

Re: Postage correction letter

gutterpunkz05 — Wed, 27 Nov 2024 11:34:41 GMT

Rubbish, it happens regularly with all sorts of companies, all over the world.

Just a couple from personal experience, I had a standing fortnightly order with an Australian company, it took nearly 12 months to receive an invoice, all payable within 30 days. Invoice was correct and duly paid.

Opened a telecommunications account with a fledgling Australian company, with invoices due monthly, six months down the track no invoices received and the company ceased trading. Several months later was contacted by debt collectors, with a demand for payment, returned serve with a demand for a copy of all invoices issued to verify the debt. Next contact from debt collectors was to advise that detailed invoices were not available and the debt was subsequently wiped.

I do not use ebay labels, but surely it can not be too difficult to reconcile what has been paid for and what has not and if you have incurred the costs it is time to pay up.

Just a tip if the unpaid charges finish up in the hands of a debt collector, the debt will automatically balloon.

Re: Postage correction letter

holdencaulfield2006 — Wed, 27 Nov 2024 11:42:55 GMT

The debts/ fee cannot accrue. They will take it out of your sale funds or from your attached nominated bank account or out of your attached back up credit card . It's part of the Ebay Managed Payments agreement

Re: EBay corrections on fees and postage charges

gutterpunkz05 — Wed, 27 Nov 2024 11:53:34 GMT

@gutterpunkz05 wrote:
From memory, someone came to the boards recently, wondering why they were not being charged for ebay labels, again from memory it had nothing to do with free label offers. So if that is the case, it was always going to be rectified.
Monopoly, bankers error collect $200, not in real life and the debt is still valid.

Found it.

shipping labels - The eBay Community

So some members were paying attention, and were aware that charges for ebay labels were not being correctly billed.

Re: Postage correction letter

theanets — Sat, 30 Nov 2024 06:34:06 GMT

Hi, I have posted separately on this issue - and then sent an update today. Thought I would add it here as my post seems to have had limited spread, thanks.

Hi, update.

eBay did not call me back as promised - nothing new there I guess, although being an eBay seller and buyer after 19 years you would think some loyalty is fair.......seems not.

Also, for others that have commented, all of my postage labels are via Australia Post - meaning eBay should have got the postage rates correct from the start.

Anyway, I move on.

After some thought, including closing my eBay account and working with my bank to stop eBay simply debiting my account, I have decided, with much regret, to take no further action and "swallow" eBay's rubbish about what happened and accept the $100+ charge.

I will however check my account on 2 December for eBay's "explanation of charges" for an update - again, probably nothing will follow, sadly.

The one and only reason I have decided to "leave as is" is that I simply do not trust other on-line selling services - FaceBook Marketplace as one example.

So to all you faithful eBayers out there - eBay got me again !!!!

All the best, Russell

Re: Postage correction letter

whittie1957 — Sun, 01 Dec 2024 03:42:02 GMT

Ebay Customer Service have advised me these are uncharged Australia Post Charges and they do not have itemised details of the amounts making up this total amount supplied until they are billed to our accounts on 3rd December. You can then query the charges once you check them against your sales.

Re: Postage correction letter

everything_id — Mon, 02 Dec 2024 20:17:59 GMT

I just checked this morning and the charges haven't billed yet. Can someone please advise when they are billed so I can check again?

Re: Postage correction letter

shoppingbag* — Wed, 04 Dec 2024 01:11:41 GMT

I got the same.