topic Re: Order Status Not Updating After Successful Delivery in Selling

Order Status Not Updating After Successful Delivery

aneelera_0 — Sun, 22 Dec 2024 18:50:50 GMT

Dear eBay Customer Support,

I am contacting you regarding an issue with an order from my store. The buyer has received the item, and the tracking information shows that the item was successfully delivered. However, the order status on eBay still shows as "Sent" rather than "Delivered."

Order Details:

Order ID: 22-12447-73885
Tracking Number: TBAU145028344
Delivery Date: 18/12/2024

I kindly request that eBay update the status of this order to reflect that it has been delivered successfully. Please let me know if any further information is needed to resolve this matter.

Thank you for your prompt attention to this issue. I look forward to your assistance in resolving this as soon as possible.

Best regards,

Re: Order Status Not Updating After Successful Delivery

lezned-toycollector — Sun, 22 Dec 2024 19:47:51 GMT

Is there a reason why you're sharing your message to eBay customer support?

Do you have a question?

Has the buyer opened a request?

Re: Order Status Not Updating After Successful Delivery

sandypebbles — Sun, 22 Dec 2024 21:42:41 GMT

This is the member to member forum

eBay staff only rarely read here, so if you want a 'prompt' eBay response, you will need to actually contact eBay

Other members cannot see anything from the order number

If it is regarding your funds being on hold, they will be as you are a new seller and the 30 day hold on funds you agreed to when you listed really do apply

Assuming you signed up for Managed Payments and were verified to sell before doing so

Re: Order Status Not Updating After Successful Delivery

*casey* — Mon, 23 Dec 2024 02:15:46 GMT

That's an interesting tracking number !

Where are your orders being sent from ?

Which carrier service ?

I sometimes receive parcels with tracking numbers starting with TBAU but never with eBay orders.

Re: Order Status Not Updating After Successful Delivery

*casey* — Mon, 23 Dec 2024 07:28:57 GMT

"I sometimes receive parcels with tracking numbers starting with TBAU but never with eBay orders"

only from Amazon.

So if your orders are being sent from there, read this:

https://www.ebay.com.au/help/policies/selling-policies/third-party-fulfilment-policy?id=4718

Re: Order Status Not Updating After Successful Delivery

gutterpunkz05 — Mon, 23 Dec 2024 12:16:04 GMT

The tracking number you have given, appears to be invalid/incomplete.

The prefix TBA, normally relates to amazon logistics.

Are you another one drop shipping via amazon etc.

Re: Order Status Not Updating After Successful Delivery

sandypebbles — Mon, 23 Dec 2024 17:40:10 GMT

The listing, descriptions and odd prices certainly reflect that is likely

Re: Order Status Not Updating After Successful Delivery

p9games — Tue, 31 Dec 2024 05:09:44 GMT

This is an ongoing issue. I've let Ebay know. They do nothing.

There is clearly a technical glitch, an API error, that is impacting the connection between Auspost and ebay. Ebay will show the tracking number but it isn't connecting to Auspost correctly so it doesn't get confirmation of the item's shipment or arrival.

The biggest potential impact of this is payout holds associated with 'poor tracking performance'. Every time this glitch occurs Ebay defects you because as far as it's system is concerned you've not entered a valid tracking number or have not shipped the item.

Has anybody escalated this to somebody other than the clueless muppets on the chat line? A category manager or account manager etc?

Re: Order Status Not Updating After Successful Delivery

*casey* — Tue, 31 Dec 2024 06:37:33 GMT

I'd be very happy to see payout holds and defects applied if a seller's dropshipping from Amazon

Re: Order Status Not Updating After Successful Delivery

gutterpunkz05 — Tue, 31 Dec 2024 18:40:21 GMT

Using ebay to Drop Ship via Amason (and others) is huge business.

Re: Order Status Not Updating After Successful Delivery

paper-jack — Wed, 01 Jan 2025 00:02:34 GMT

Perhaps the old adage "a fool and his money are soon parted" applies.

Any buyer who prefers to pay twice as much on ebay for a (very cheap looking) toddler's toy, instead of from eg amazon, because they lack the sense to do some basic research, is definitely foolish.