topic Re: Difficult when dealing with support after a false dispute in Selling

Difficult when dealing with support after a false dispute

deadly107 — Wed, 08 Jan 2025 06:12:00 GMT

Hey team,

just wanting to check.

I sold a device that costs around $2,000 AUD on eBay, 2 months after the buyer actually received the item - they opened a dispute that I was sent no form of formal notification (such as email regarding). The only notification that I received formally was from them closing in the favour of the buyer.

I have now over the past 2.5 months been trying to deal with EBay support and the promise of escalation on the case. But then at the end of each week I will call their support line (have them call me) and they have no idea about the previous escalation - but I get empty promises of it being escalated.

Now here I am today, nearing 3 months after the case has closed, and continually being run around by the support team, and out $2,000 as well as the device.

What recourse do I have in this situation? Is there a team at eBay I can contact that will make sure the appeal/escalation is opened?

Im just at a loss here, I’ve had my account over 14 years and have never faced this, nor had the lack of support from the team.

Each time I am polite and nice to the staff as I understand what they could be going through from customers, but I’m at a complete loss both financially and of words…

Any help would be greatly appreciated

Re: Difficult when dealing with support after a false dispute

twyngwyn — Wed, 08 Jan 2025 06:17:07 GMT

What was the item?

Did buyer not issue you with a return/replacement request?

Was it international or national sale?

Re: Difficult when dealing with support after a false dispute

deadly107 — Wed, 08 Jan 2025 06:32:53 GMT

Hey there,

It was an iPhone, no communication about the device at all after it was received, just the dispute and closure of said dispute before I even realised it was open.

It was a domestic sale and I still have the users phone number and address. I hope been to the police, however, they provided that this issue needs to be dealt with via eBay.

Im honestly getting nowhere 😕

Re: Difficult when dealing with support after a false dispute

twyngwyn — Wed, 08 Jan 2025 06:41:14 GMT

so....you were notified of a dispute, but let it 'time out'?

what was the buyer's 'claim'?

Re: Difficult when dealing with support after a false dispute

twyngwyn — Wed, 08 Jan 2025 06:43:25 GMT

depending on what state you are in.......report as on-line theft (Google)

Re: Difficult when dealing with support after a false dispute

deadly107 — Wed, 08 Jan 2025 07:20:36 GMT

It timed out, as I didn’t have the app installed on my phone, nor did I receive an email regarding it. The only notification I had formally received regarding the dispute was that it was closed in the buyers favour.

They claimed it was a fraudulent purchase - which to use an actual name and phone number seem bizarre.

With relation to the online theft report, that is where I am continuing to be pushed to pursue it through eBay, but their escalation process is absolutely crooked.

Re: Difficult when dealing with support after a false dispute

gutterpunkz05 — Wed, 08 Jan 2025 09:59:19 GMT

Payment disputes/bank chargebacks, are settled by the relevant financial institution, not ebay. As you did not respond to the dispute the matter would be settled in buyers favor.

Re: Difficult when dealing with support after a false dispute

i-once-was-bump — Wed, 08 Jan 2025 11:07:39 GMT

Can you report the phone stolen?

I mean you don't have the phone and the money has been taken back so you only have a claim on the phone.

Do you still have all the paperwork for the phone? If so you should be able to identify your phone in order to report it stolen.

Re: Difficult when dealing with support after a false dispute

davewil1964 — Wed, 08 Jan 2025 11:14:51 GMT

Handy hint. Visit eBay occasionally if you are a seller.

Re: Difficult when dealing with support after a false dispute

gutterpunkz05 — Thu, 09 Jan 2025 04:35:05 GMT

Even handier. Make sure your ebay messages also go to your email.

Re: Difficult when dealing with support after a false dispute

designers*n*more — Sun, 12 Jan 2025 16:04:06 GMT

You could try and contact Apple, and explain that the phone has been “stolen” If you have the IMEI, explain the situation, they may (or may not, due to privacy laws) confirm the phone has been activated by “Mr Smith”. You could ask them to block the phone. It’s worth a try.