topic Re: Payment despurec in Selling

Payment despurec

agr_wheels — Sat, 11 Jan 2025 17:31:30 GMT

I sold an item , buyer received, signed for and left me a feed back

and eBay ruled in his favour to refund his. Money , I’m a top rated seller and I sell items very expensive

‘if I’m not protected bu eBay how I can continue to sell

despute number 5007361517

Re: Payment despurec

repentatleisure1952 — Sat, 11 Jan 2025 20:24:52 GMT

@agr_wheels wrote:
Hi
I sold an item , buyer received, signed for and left me a feed back
and eBay ruled in his favour to refund his. Money , I’m a top rated seller and I sell items very expensive
‘if I’m not protected bu eBay how I can continue to sell
despute number 5007361517

If you want some advice/help then please come back with full details of what happened.

Re: Payment despurec

sandypebbles — Sat, 11 Jan 2025 21:23:20 GMT

Other members cannot see anything from the dispute number

Buyers are able to open a dispute, top rated seller or not

Did you respond to the dispute, or did you allow it to time out?

Re: Payment despurec

springyzone — Sat, 11 Jan 2025 22:56:53 GMT

I looked up your feedback and it is all positive so I assume this buyer must have left positive feedback?

Any buyer can open a dispute, even if you are a top ranked seller.

You're not necessarily protected.

But if a person opens a dispute, you should reply, that is very important. You cannot afford to just ignore a dispute.

You should have said they were very happy with the item in their feedback so any damage (or whatever the problem was) must have been done after the item arrived.

BUT all the same, your best course would have been to allow a return and pay for a postage label so you got the item back before refunding. Did you do that?