topic Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels? in Selling

Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

lm-entertainment — Tue, 20 May 2025 11:49:44 GMT

Hi everyone! 🙂

I've been using the new ebay / AP XS Satchel since the beginning of the month as they have a 50% off postage cost until 30th May.

I've used them successfully up until today - but now when trying to print labels - they are showing the full price ($8.55).

I was wondering if anyone else who has been using the satchels successfully with the discount is having problems getting the 50% off now? I spoke with an ebay live chat agent and they seemed to know nothing about the issue and said the promotion for 50% off does go until the end of May.

Have gotten another person I know to try printing one on their account but they also aren't getting the 50% off.

Trying to gauge whether it is an individual problem or everyone who uses them is experiencing the issue?

Thanks in advance!

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

ramcycle2010 — Tue, 20 May 2025 12:24:18 GMT

It's happening to me too, the 50% off offer seems to have ended as of today. This has happened before with these offers, which is damn annoying when you've adjusted your listings to allow for the discount. As for the agent knowing nothing about it, no surprise there either. Will try to get some answers from them tomorrow.

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

cardsupplyau — Tue, 20 May 2025 12:50:52 GMT

Yep, same issue here. It definitely worked yesterday, the question is - is it a glitch that will be fixed tomorrow, or has it been intentionally ended early?

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

lm-entertainment — Tue, 20 May 2025 12:57:38 GMT

Thanks very much for responding. I'm hoping the fact that they said it goes to the end of May (the agent) means that it will, but not entirely hopeful.

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

lm-entertainment — Tue, 20 May 2025 12:58:29 GMT

Thanks for replying! 🙂 Hopefully it isn't over yet and will be until the end of May. Will find out - they said they had "escalated it" and will get an email response which I'm not holding my breath for, but hope it comes tomorrow.

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

kpopful_australia — Tue, 20 May 2025 22:46:56 GMT

Happened to me too I already told my buyers it’s until end of May and lowered all my shipping prices don’t tell me I’m gonna have to fork over the extra for the rest of the month. The original notice said until end of May so they should honour that but who knows 🫠

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

kpopful_australia — Tue, 20 May 2025 22:58:36 GMT

Update I talked to support and they said it’s a technical error they are trying to fix so hopefully it’s back soon.

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

sydneygaming — Tue, 20 May 2025 23:52:15 GMT

I'm in the same situation as you, Kpop. Hopefully the delayed sends don't affect store level and reputation.

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

flippedfoxfinds — Wed, 21 May 2025 00:47:30 GMT

Customer service is now telling us that the promo ended on the 20/05 6pm due to reasons "out of their control".

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

cavedays.wa — Wed, 21 May 2025 01:04:45 GMT

This is so rotten. Now finished at 6pm on 20/5. No explanation why

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

pinkpineapplepantz — Wed, 21 May 2025 01:05:34 GMT

It was advertised for the month of may, I don’t know how they can retract on an advertised special so to speak So annoying if that is the case.

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

cavedays.wa — Wed, 21 May 2025 01:09:08 GMT

Still advertised at the top of their screen

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

flip_goat — Wed, 21 May 2025 02:28:59 GMT

In their own terms and conditions it says they will give 48 hours notice, So this definitely is a glitch. It was part of condition 22. If anyone wants to look it up

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

groovysistergoldenhairsurprise — Wed, 21 May 2025 02:33:58 GMT

I just spoke to an agent this morning who told me the promotion ended today . I said ,I thought the promotion was for the month of May ? So frustrating !

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

ramcycle2010 — Wed, 21 May 2025 03:23:12 GMT

I couldn't find any terms and conditions for this promotion, where did you find them?

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

ramcycle2010 — Wed, 21 May 2025 03:24:29 GMT

Exactly what I thought, how fricken ridiculous!

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

lyles_waterbeds — Wed, 21 May 2025 04:28:02 GMT

Excellent way to pry us back from sendle. It worked. Then it must have been to much. Oh well back to sendle.

when they see the xtra small satchels sales die. they will know why.

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

lemon0410 — Wed, 21 May 2025 04:34:39 GMT

This whole thing might just a typo, it should end at 6pm 30th May, instead someone typed 20th May by mistake.

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

lm-entertainment — Wed, 21 May 2025 05:14:28 GMT

i am absolutely furious as most of you probably are too. i spoke to a chat agent yesterday - and they said they would get back to me as they had "escalated it" and were waiting for a response.

unfortunately, the response just came and it isn't a "glitch" it's just a bold-faced lie. they marketed this the whole time as being for the month of may - but now the official line is that it ended yesterday at ~6pm AEST.

i have sent an angry email to them showing the header on the postage page that still says that it's for the month of may - but they simply don't care. another indication that ebay is a platform for buyers and they really don't give a damn about sellers.

email attached below

- = - = -

Re: Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

lm-entertainment — Wed, 21 May 2025 05:16:21 GMT

it's definitely not a glitch. they ended it early and are passing it off as a "typo." very frustrating.