topic Re: EBay cancelled an order in Selling

EBay cancelled an order

hilux2011sean — Sat, 28 Jun 2025 04:40:48 GMT

I've received an email from ebay saying that they have cancelled an order and closed the buyers account and no longer registered.

The buyer has paid and the money has been processed.

I'm not sure how to proceed with this sale now.

*casey* — Sat, 28 Jun 2025 05:00:52 GMT

There would have been a very good reason for closing the buyer's account.

Possibly a scammer ?

If the order's been cancelled, the buyer would be refunded.

BUT, was the item expensive, like your current listing ?

Did the buyer really pay or 'pretend' to pay ?

Was the payment showing in your seller hub ?

Possible stolen credit card payment ?

And as an aside, you haven't sold for a long time so eBay will see you as a new seller

Are you registered to sell and signed up for managed payments ?

twyngwyn — Sat, 28 Jun 2025 05:46:56 GMT

Sit tight for now….what was the item number?

*casey* — Sat, 28 Jun 2025 06:15:08 GMT

"The buyer has paid and the money has been processed"

I'm also not sure what you mean when you say 'processed'.

As a new seller, even if you are signed up for managed payments and the payment was 'real',

your payment would be on hold.

Did you receive some kind of message / email telling you that payment had been made , which could well

have been 'fake'. This is what scammers do.

The payment would have been refunded to the buyer if the sale was cancelled.

etb321 — Sat, 28 Jun 2025 18:59:41 GMT

Do not send the item. Your objective is to avoid the worst case where you send the item and some time later Ebay debits your account.