topic Customer service defect contradiction in Selling

Customer service defect contradiction

nubsretail — Sun, 28 Dec 2025 05:39:58 GMT

Im stumped was my first non pay dispute so i contacted ebay support to help make sure i did the right thing for the item to be cancelled.

Ebay confirms i can cancel the item as seen in photographs, i cancel as out of stock

Then i notice today i have defect appeal it and get denied contact customer support and get given the most unhelpful script ive ever been presented in my life.

Just be mindful guys just because customer support assures you doesnt mean you wont still be penalised

Just trying to do the right thing haha?

Re: Customer service defect contradiction

sandypebbles — Sun, 28 Dec 2025 06:15:50 GMT

Correct, policy states if a seller cancels with the reason out of stock, they will get a defect

If you are cancelling because a buyer did not pay, you use that as the reason, and only that reason, buyer did not pay

ebay staff type from pre written scripts, and have little to no training as far as what the policies are

Re: Customer service defect contradiction

twyngwyn — Sun, 28 Dec 2025 07:44:54 GMT

Contact eBay again, admit your error, and tell them ‘buyer did not pay’

Re: Customer service defect contradiction

nubsretail — Sun, 28 Dec 2025 08:32:11 GMT

Haha. This is a direct snippet from support 😅

I understand but I trust that I have given you all the necessary information. I am sorry to inform you that as you are not having any further concern, I will have to end this chat.

Re: Customer service defect contradiction

sandypebbles — Sun, 28 Dec 2025 08:51:10 GMT

Contact them back and request a supervisor