topic Re: Order not marked as received in Selling

Order not marked as received

lpar1608 — Wed, 07 Jan 2026 01:47:31 GMT

Hello. I have sold a phone, the buyer has received it but doesn’t know how to mark it received so I havent been paid . What should i do

Re: Order not marked as received

sandypebbles — Wed, 07 Jan 2026 01:55:26 GMT

Have you fully signed up to Managed Payments and been verified to sell?

Your completed items show the phone sold on December 27, so with the 14-30 day hold on funds for all new sellers (including sellers who have not sold in a long time like yourself) will apply

If you have not signed up, you will not be paid at all until you do

The buyer has not left feedback either, so that won't help things move any faster

Did you upload tracking to the sale?

Re: Order not marked as received

lpar1608 — Wed, 07 Jan 2026 02:47:47 GMT

Thank you. I did add it but she said that it wasnt showing , i have looked it up on Aus post, she has received it and msged to confirm she has received it

Re: Order not marked as received

sandypebbles — Wed, 07 Jan 2026 02:52:24 GMT

So you have signed up to Managed Payments and been verified to sell?

As said, the hold of 14-30 days will still apply even if you have, which is the reason you have not been paid

The buyer sending you a message isn't the same as the buyer leaving feedback and won't count towards an early release of funds

Since it is an expensive item, the hold on funds is more likely to be closer to the 30 days than the 14

Re: Order not marked as received

lpar1608 — Wed, 07 Jan 2026 03:08:12 GMT

Apologies I forgot to answer that I have not signed up to that . I will look into how to do that

Re: Order not marked as received

sandypebbles — Wed, 07 Jan 2026 03:11:52 GMT

That would explain why you have not been paid

It's been the only option for sellers to be paid for almost 6 years

The money has nowhere to go since you've not signed up

Re: Order not marked as received

padi*0409 — Wed, 07 Jan 2026 03:50:27 GMT

Sandy, it beggars belief that eBay STILL allows "sellers" to list without signing up for Managed Payments, especially for expensive items like the OP's. 😠

Re: Order not marked as received

twyngwyn — Wed, 07 Jan 2026 03:53:03 GMT

🤑💰💵💸🤑💰💵💸

Re: Order not marked as received

lpar1608 — Wed, 14 Jan 2026 19:41:14 GMT

Inl still have no idea about managed payments. I cant find it anyway. Ebay has my correct bank account, im unsure what to do

Re: Order not marked as received

springyzone — Wed, 14 Jan 2026 20:18:25 GMT

@lpar1608 wrote:
Inl still have no idea about managed payments. I cant find it anyway. Ebay has my correct bank account, im unsure what to do

If you ever want to see a cent of your money, you MUST sign up to it. Doesn't matter what details ebay might have, payment is arranged through managed payments.

So do not list anything else at the moment.

Have another, calm & slow look for a link to sign up. You have time as sellers judged as new don't get paid out for 30 days anyway, even once they are signed up.

But if you still can't find it, go to help and continue till you are in chat with a real person, an ebay rep, and they should be able to guide you through the process. Good luck.

Re: Order not marked as received

curraone — Wed, 14 Jan 2026 20:42:10 GMT

https://www.ebay.com.au/sellercentre/managed-payments