topic Re: "Payment pending" in Selling

"Payment pending"

delphiniumdell — Tue, 29 Jan 2013 11:57:20 GMT

Hello,

My very first sale on this ID has got stuck. I've decided to start a new account and keep my other one for buying, so I have sold a few things and never had a problem before.

The transaction has said 'payment pending' for nearly 3 days now. I'm sure the buyer will be getting cranky. I've emailed him to tell him what is going on, but no response. He has over 3000 FB at 100% so is a great ebayer.

The item is July 19th 1951 Memorial - Waterside Workers Union Protest...

Any advice, please?

Re: "Payment pending"

digital*ghost — Tue, 29 Jan 2013 12:09:36 GMT

Did you receive a payment notification and is there any record of the payment in your account (it may be an eCheque, which will take around 5 business days to clear, sometimes a little longer).

If you didn't receive a notification, or there's no record of the payment in your account, it's possible an old or incorrect email address was used on the listing (the only way I know of to check which address was used is to click 'relist' on the listing itself, then 'edit' so that you can go in and see all the details - just don't submit).

Re: "Payment pending"

delphiniumdell — Tue, 29 Jan 2013 12:36:56 GMT

Thank you for your help.

I've received no other notifications and there's no record in my account, so I'll go and check the details.

Re: "Payment pending"

delphiniumdell — Tue, 29 Jan 2013 12:40:44 GMT

The email address for the payment is correct 😞

I'm at a bit of a loss.

Re: "Payment pending"

davewil1964 — Tue, 29 Jan 2013 13:35:23 GMT

No comma instead of full stop? 'n' instead of 'm'? Those are the common errors.

Re: "Payment pending"

i-once-was-bump — Tue, 29 Jan 2013 13:55:01 GMT

Who marked it as payment pending?

ebay or Paypal because I don't think the buyer has the option to use "payment pending".

Re: "Payment pending"

thesoulyearns — Tue, 29 Jan 2013 14:44:36 GMT

1. What method are they using for payment?

2. I notice you have a completed sale from this year. Have you changed any details (e.g. your PayPal address or bank account number) since then?

Re: "Payment pending"

delphiniumdell — Tue, 29 Jan 2013 20:50:47 GMT

Hello, and thanks for trying to help.

In my 'Sold' section in My eBay activity it has the shopping trolley icon for 'checkout complete' and then the hourglass for 'payment pending' and nothing else, anywhere. When I click on 'view paypal transaction' it comes back with 'The Transaction ID in your link is invalid.'

There's no record of it in Paypal.

yes, the other transaction with the same details has gone through without any trouble.

Re: "Payment pending"

janeababe — Tue, 29 Jan 2013 23:47:41 GMT

Open a new browser and log into Paypal. Do not use any links.
See if the buyers payment IS there, and if the funds are cleared or still pending.

If they are not, then ring EBAY and ring PAYPAL to see whats going on. Once you have some answers, then perhaps contact the buyer again to keep them up-to-date.

It can take up to 7 days for an echeque to clear funds, so 3 days is nothing. 🙂 And remember, we just had a PH, so it will take an extra day.

Bets of luck. 🙂

Re: "Payment pending"

delphiniumdell — Tue, 29 Jan 2013 23:50:43 GMT

Thanks very much. I'll let you know what happens.

Re: "Payment pending"

thesoulyearns — Wed, 30 Jan 2013 00:03:15 GMT

Yes, no need to get too hysterical. I've had that payment pending thing once too and after a few days it went through. Just make sure to keep your buyer informed of what's going on and that you're not out to scam them or anything. It probably shows as payment pending on their account too.

Re: "Payment pending"

delphiniumdell — Wed, 30 Jan 2013 00:13:43 GMT

:^O I'm not quite hysterical yet, just confused.

The buyer got back to me just now and tells me the payment went through and it's saying 'unclaimed' from his end.

I'm thinking it got caught up in the 'upgrade' when all the double payments happened.

he's amenable to cancelling the whole thing and starting again.

I might just do that. The whole transaction is worth $10. :^O

Re: "Payment pending"

janeababe — Wed, 30 Jan 2013 00:19:17 GMT

if the payment is unclaimed, it usually means your paypal account is not linked to your ebay account on that ebay ID.

Did you open an new paypal account for this new ebay ID?

That can take up to a week for it to all go through. Once you notice the *funds deducted from your account* then enter that amounts into the confirmation page of paypal, etc etc etc....

Then the two accounts will be linked, and payments will go through.

OR: your email address could be wrong.

Re: "Payment pending"

*bad*angel* — Wed, 30 Jan 2013 00:55:15 GMT

Have you upgraded your Paypal account to a Premier one? A personal account is not sufficient for selling.

Re: "Payment pending"

patchoo78 — Wed, 30 Jan 2013 01:02:39 GMT

BA The OP has made a sale earlier in January and has stated so in their opening post

Re: "Payment pending"

*bad*angel* — Wed, 30 Jan 2013 01:14:29 GMT

Yes, thanks, I'm aware of that P but depending on the type of payment sometimes it is possible to receive money via Paypal for sales even with a personal a/c and it's not until a cc payment comes in that people realise they cant accept them, or wonder why they cant. There are a lot of sellers happily receiving payments on personal accounts until a problem arises, or until Paypal catches up with them, purely because they dont know they should upgrade.

Re: "Payment pending"

delphiniumdell — Wed, 30 Jan 2013 02:27:43 GMT

You can see why I'm confused. I have a fully verified Business account, not just a premier account, another sale has gone through with no problem and I've checked all the emails etc to make sure they're exactly correct.

I can only assume it's gremlins at work.

I've decided life is too short to worry about this any further. :^O

Thanks everybody for your advice. I appreciate it.

Re: "Payment pending"

delphiniumdell — Fri, 08 Feb 2013 03:55:14 GMT

I know you were all holding your breath, so I thought I'd tell you I finally got this sorted out, and everybody is happy.

There was twice a problem with the email address.

Thanks for all the advice received.

Paypal were really good and I was talked through checking the old listing by pretending to relist again, and lo and behold there was a garbage email address.

Buyer repaid with the old information not the correct email address I sent him.