topic Re: Two days ago the package details section changed to multiple choise - no custom size option in Selling

Two days ago the package details section changed to multiple choise - no custom size option

peters6086 — Sun, 25 Jan 2026 21:42:14 GMT

Normally I specify calculated postage in my listings, but this week it changed to multiple choice. All I can do now is choose from 9 preset sizes and weights - see screenshot. Is this affecting everyone, or have I done something wrong? This is the browser interface. Apologies if this has been discussed already. Can't see anything here about it.

Re: Two days ago the package details section changed to multiple choise - no custom size option

peters6086 — Sun, 25 Jan 2026 21:46:42 GMT

As a workaround I can still set calculated postage dimensions in the iPhone app, but if I then revise the listing in a browser, it changes it to the 10kg option.

Bizarrely, the iOS app includes options for "Check in" and "Carry on".

Re: Two days ago the package details section changed to multiple choise - no custom size option

twyngwyn — Mon, 26 Jan 2026 00:43:07 GMT

It might be the fact that you’re using labels……and we know from multiple threads, that eBay are ‘fiddling’ and they’re riddled with errors??

Re: Two days ago the package details section changed to multiple choise - no custom size option

twyngwyn — Mon, 26 Jan 2026 00:45:17 GMT

Can you go to ‘sell similar’ on one of your own items, and tweak from there?

Re: Two days ago the package details section changed to multiple choise - no custom size option

lezned-toycollector — Mon, 26 Jan 2026 01:30:57 GMT

"Shoebox", "Briefcase", "Carry on" and "Check in" are all Sendle sizes. Good luck with buying those labels 😂

Re: Two days ago the package details section changed to multiple choise - no custom size option

lezned-toycollector — Mon, 26 Jan 2026 01:49:02 GMT

Oh, and of course it changes to 10kg. That's the option which best matches the weight and dimensions you've entered (700g 29x10x32cm).

As long as you maintain the same input, you'll always reach the same outcome. To achieve a different outcome, you first have to change the input.

So, if you want it to default to a lesser weight, then you must first enter smaller dimensions.

Re: Two days ago the package details section changed to multiple choise - no custom size option

peters6086 — Mon, 26 Jan 2026 09:23:17 GMT

The choices are the same if I choose Australia Post.

Re: Two days ago the package details section changed to multiple choise - no custom size option

peters6086 — Mon, 26 Jan 2026 11:06:08 GMT

Maybe a programming error switched it to show the old Sendle options.

Re: Two days ago the package details section changed to multiple choise - no custom size option

davewil1964 — Mon, 26 Jan 2026 11:18:13 GMT

Try flat rate, especially if you're using AP.

If you want to play eBay label games, refer to the many threads about that.

Re: Two days ago the package details section changed to multiple choise - no custom size option

peters6086 — Mon, 26 Jan 2026 20:26:23 GMT

@davewil1964 wrote:
Try flat rate, especially if you're using AP.

If you want to play eBay label games, refer to the many threads about that.

But then how do I deal with orders from different distances away?

Re: Two days ago the package details section changed to multiple choise - no custom size option

peters6086 — Mon, 26 Jan 2026 20:28:33 GMT

Can anyone confirm whether they're still able to enter custom dimensions in the web interface, for either labels or Australia Post? I'd like to know whether this is just me, or if it's everyone.

Re: Two days ago the package details section changed to multiple choise - no custom size option

peters6086 — Mon, 26 Jan 2026 20:30:33 GMT

I've just realised I have to hit the quote thing to quote a message I reply to here. I've posted a few replies that aren't obvious who I'm replying to.

Re: Two days ago the package details section changed to multiple choise - no custom size option

peters6086 — Thu, 29 Jan 2026 18:37:21 GMT

This is still happening, so yesterday I started an eBay chat session to get help with it. They said this is a new feature to make it simpler for new sellers to understand. They sent me a link to use the Seller Hub interface instead. In there, I can enter dimensions for calculated postage.

So this is a permanent change. I'm curious about why there aren't floods of complaints about it here. Are you all using the Seller Hub interface?

Re: Two days ago the package details section changed to multiple choise - no custom size option

pnc75 — Fri, 30 Jan 2026 01:54:08 GMT

So yet another 'enhanced' experience from ebay that we didn't need.

I use 'Sell similar' but thaven't listed anything new for a while, so don't know if that's affected or not. Shouldn't be, but you never know with ebay.

Re: Two days ago the package details section changed to multiple choise - no custom size option

davewil1964 — Fri, 30 Jan 2026 07:24:32 GMT

I am using SH. Easiest way to operate