topic Re: My first neg - it really hurts, doesn't it? in Selling

My first neg - it really hurts, doesn't it?

curraone — Wed, 22 Aug 2012 04:38:04 GMT

Received my first neg today - I think that it is unjustified as I did describe defects

But what can you do? Only ask the seller for a revision and that's pretty unlikely to be given.

I would have been happy to refund - why can't sellers write first?

ouch ouch ouch 😞

Re: My first neg - it really hurts, doesn't it?

foxette-in-sox — Wed, 22 Aug 2012 04:44:34 GMT

Fair* vintage condition; five or six pages have blue biro scribbling including contents page as shown;

Wouldn't you just love to suggest the BUYER buy some better reading glasses ;\

Re: My first neg - it really hurts, doesn't it?

curraone — Wed, 22 Aug 2012 04:49:24 GMT

not only that, Fox, but further down my listing says ....

*FAIR down to *POOR – significant visible signs of wear and tear. There may be writing or scribbling within the text. Pages may be loose or torn. Cover, pages and or spine will have major noticeable marks, blemishes and or creasing. There may be missing pages, tears or other significant defects as noted. Binding may be loose or have parts missing.

It's so unfair - sob sob:_|

Re: My first neg - it really hurts, doesn't it?

digital*ghost — Wed, 22 Aug 2012 04:56:48 GMT

I thought I'd be able to take a neg relatively well - I was wrong. :^O

I think you'd stand a good chance of having that one removed - the neg is for something explained in the description, and eBay are usually pretty good at removing those (my neg was for something both in the title and description - buyer bought a black item of clothing, then negged because it was black but they thought the pictures made it look purple, it was removed quite quickly).

Re: My first neg - it really hurts, doesn't it?

foxette-in-sox — Wed, 22 Aug 2012 04:58:16 GMT

(rapidly raids cupboards & unearths an opened Twix bar & some er um stale marshmallows)

Here you go sweetheart :-x

Re: My first neg - it really hurts, doesn't it?

curraone — Wed, 22 Aug 2012 04:58:54 GMT

How do you do that? I looked up the notes and it said they never remove unless it's abusive

can I email or ring someone?

Re: My first neg - it really hurts, doesn't it?

curraone — Wed, 22 Aug 2012 04:59:55 GMT

ooooh thanks Fox - but I have just eaten neally a whole block of chocolate - feeling no pain!!!!

:-):-)

Re: My first neg - it really hurts, doesn't it?

freightcar2009 — Wed, 22 Aug 2012 05:00:24 GMT

Tell the drongo there was no charge for the extra artwork

Re: My first neg - it really hurts, doesn't it?

foxette-in-sox — Wed, 22 Aug 2012 05:07:53 GMT

Tell the drongo there was no charge for the extra artwork

(coffee splatter on screen)

Listen Curraone,it was either those or a manky cucumber-geez :-(:_|

(looks for a tissue for MY issue)

Re: My first neg - it really hurts, doesn't it?

digital*ghost — Wed, 22 Aug 2012 05:11:18 GMT

How do you do that? I looked up the notes and it said they never remove unless it's abusive

can I email or ring someone?

Mine was removed through email contact, though most will say they've only had success by ringing and talking to the right person (some follow a canned script, apparently - when I first sent the email to request removal, 24 hours later I was really impatient about not getting a response, so I went to live chat. The guy I spoke to insisted there was no way the neg could be removed. I left the chat quite abruptly, then not long after he had messaged me directly with the process to apply for removal! But not long after the I received a reply to my first email telling me the neg was removed successfully).

I'd start with an email, anyway - I think it's better to email Trust & Safety directly rather than general customer support.

Re: My first neg - it really hurts, doesn't it?

motherbear2003 — Wed, 22 Aug 2012 05:32:38 GMT

Don't bother emailing as you'll get told it doesn't meet the requirements for removal. Click on Customer Support and phone them. Her feedback says pretty much the same as your description, which it would appear your buyer didn't read.

"Biro scribble through book" - this should be enough to get it removed.

If you don't get any satisfaction the first time you ring, ring again and ask for a Supervisor:-)

Re: My first neg - it really hurts, doesn't it?

curraone — Wed, 22 Aug 2012 05:49:21 GMT

thank you, I will try that but maybe tomorrow - feel too upright right now - think I'll just go and scrub the kitchen floor, hell , maybe I'll scrub the whole house.

😞

Re: My first neg - it really hurts, doesn't it?

dickos-extreme — Wed, 22 Aug 2012 06:26:06 GMT

I agree with others here.

You have described it well well.

You should be able to get that removed.

They are complaining about something you clearly state in the listing.

Just because they don't read the listing is no reason for you to wear a neg.

One thing, if the first person you speak to says NO.

Keep trying, as this sort of thing I have seen removed many times.

Good luck and chin up:-)

By the way if you like scrubbing things, my house could do with a clean.;-)

Re: My first neg - it really hurts, doesn't it?

papermoon.lady — Wed, 22 Aug 2012 06:35:05 GMT

I am not a seller, but I am sure you can get it removed. The buyer obviously didn't read the description. Good luck!

Re: My first neg - it really hurts, doesn't it?

motherbear2003 — Wed, 22 Aug 2012 06:37:35 GMT

Even after almost 9 years, believe me, it still hurts when you get one, whether it be a neutral or a negative. I've had two neutrals and one negative removed since last December, but I still remember the names very clearly.

Don't put it off until tomorrow because it will eat away at you. Ring now:-)

Re: My first neg - it really hurts, doesn't it?

thesoulyearns — Wed, 22 Aug 2012 08:23:02 GMT

Yeah, it seems the buyer just didn't read the description. Should be easily enough removed with eBay's help.

Re: My first neg - it really hurts, doesn't it?

Anonymous — Wed, 22 Aug 2012 09:00:30 GMT

...and do not forget to put the buyer on your BBL 🙂

Re: My first neg - it really hurts, doesn't it?

phorum_junkie* — Wed, 22 Aug 2012 09:20:30 GMT

You could respond with the a comment inspired by the no extra payment for the artwork or similar, I probably would but then I am not particularly bothered about feedback.

Only ever received any once, from the same person, and I was not hurt but extremely annoyed not by the feedback but by the fact she tried to scam me. I was almost disappointed when they were removed as I really enjoyed composing the followups.

I would email them saying you are very sorry but had you not included the biro markings the item would have definitely been not as described and you would have been more than happy to refund if it had been returned.

Keep trying with ebay, where one person won't help another might.

Re: My first neg - it really hurts, doesn't it?

davewil1964 — Wed, 22 Aug 2012 14:13:40 GMT

My question would be "What did the buyer expect when they got a 55 year old collectible book for 20 bucks?"

Sheesh, seems they all think they should get all books cheap these days. I blame the dropshippers. Even though I doubt they sell collectibles, they have put that expectation into buyers' minds.

Re: My first neg - it really hurts, doesn't it?

thesoulyearns — Wed, 22 Aug 2012 14:22:25 GMT

I commend the seller for being honest and specific with the markings... sometimes it's luck of the draw as far as "good" or "very good" condition goes.