topic Incorrect payment in Selling

Incorrect payment

harveymotorcycles — Tue, 24 Feb 2026 19:25:46 GMT

Item listed for 29.95 only received 25.45 before fees and post. No discount.

can’t contact EBay nothing else I can do.

Re: Incorrect payment

sandypebbles — Tue, 24 Feb 2026 21:32:57 GMT

Why can't you contact eBay?

The option is there for everyone, at the top of every page

Type speak to an agent in the chatbot, during business hours

Re: Incorrect payment

harveymotorcycles — Tue, 24 Feb 2026 23:39:03 GMT

Only AI channels that lead to nowhere is there another way to communicate with them?

Re: Incorrect payment

twyngwyn — Tue, 24 Feb 2026 23:58:03 GMT

Facebook??

Re: Incorrect payment

*casey* — Wed, 25 Feb 2026 02:50:12 GMT

This often happens when sellers don't realise, or forget, they have 'automatic offers' enabled.

They're sent to members who have your item/s on their watch list and very often to members who have only 'looked' at your items.

Check to see if you have it set up for that item with 15% off.

If this is the case, you'll need to turn it off for future sales.

https://www.ebay.com.au/help/selling/listings/selling-buy-now/adding-best-offer-listing?id=4144&srsltid=AfmBOorj-99UuLK736j6FqLRjzoc7TL7kHelPkvqxZRXlzCQi0EfwJDy

Re: Incorrect payment

harveymotorcycles — Wed, 25 Feb 2026 19:04:00 GMT

Thank you, I did end up speaking with an agent, after I got through the AI wall. but they were very helpful angd glad I did. turned out to be an automatic discount I was not aware of.

Re: Incorrect payment

harveymotorcycles — Wed, 25 Feb 2026 19:07:52 GMT

Yes, you are right. I have not come across this in my 3 year eBay career. Maybe ask first before discounting my stock? Not sure but I don't think I approved it but I may have.