topic Re: International tracking not working in Selling

International tracking not working

fabthings2015 — Sat, 28 Feb 2026 13:01:34 GMT

I’ve sold several items, and have received confirmation from the buyers that they have received them, but international tracking isn’t working so they haven’t been recognised as delivered so I’m not getting paid. Is anyone able to help. I’ve spent an hour going around in circles on the EBay help page 😬

Re: International tracking not working

*casey* — Sat, 28 Feb 2026 13:18:02 GMT

I'm presuming that you're registered to sell and signed up for managed payments

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOoqLCWh6IvmjA2RyF7wLlw7n4DItY_RtRE0M5blwCHPVy3od5nEx

But as you haven't sold in quite a while, eBay will treat you as a new seller and you'll be on payment holds 14-30 days.

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/transaction-holds?id=4816&srsltid=AfmBOooc10tb3IRte5jOsG4b5UzKzDAIwAa9atvncUeQpRgGugzx25pK

Have a look at the Payments tab in your Seller Hub. What does it show there ?

Re: International tracking not working

sandypebbles — Sat, 28 Feb 2026 21:55:39 GMT

You have not sold in a long time up until now

How much you sold years ago is moot

eBay see you as a 'new' seller hence your funds will indeed be on hold, as you agreed to when you listed and ticked the box you had read and understood etc

No need to waste an hour going around in circles

It is all explained clearly and really does apply to every seller who has not sold for a while

casey has given you the links