topic Re: Ebay cancelling your listing in Selling

Ebay cancelling your listing

fizza7 — Thu, 31 Jan 2013 07:19:06 GMT

Just wondering if anyone else is having trouble with Ebays double standards atm..I tried selling a set of wheels which are For a Ford modle XA,XB,XC,XD, XE and was told by Ebay that i cannot advertise the modle of the cars they are suited to in my heading as it violates there policy..yet when i look at 90% of other listings they all do this..Ebay cancelled my listing and sent me a violation notice because i advertised my item correctly..Is anyone else experiencing this outrageous action from Ebay??

Re: Ebay cancelling your listing

motherbear2003 — Thu, 31 Jan 2013 07:24:25 GMT

Looks like ebay is on the warpath with listings once again. I don't know anything about listing in the car category, but I suggest you ask them how to word your title, then take their advice and relist. It's not worth the effort of banging your head against a brick wall when it comes to listing removals, as all you'll get is a headache:|

Re: Ebay cancelling your listing

fizza7 — Thu, 31 Jan 2013 07:29:28 GMT

Whats really funny is that Ebay advised i should list the item and the modle cars it relates to only in my heading yet ive done this and it violates thier policy...so which is it and how do you sell a car part that is for more than one modle car if you cant advertise it?? Ebay dont even know the answer to this!!!!!!!!!!!

Re: Ebay cancelling your listing

davewil1964 — Thu, 31 Jan 2013 07:42:59 GMT

I'm sure most prospective buyers would know which models they suit. Only problem is they may search for XA, etc wheels. I wouldn't. Theoretically (because I'd never own a Ford) I would search for Ford 15 wheels.

Maybe use something like "Ford 15" x 7" wheels, XA-E.

You have been done for keyword spamming for listing five different models. Not much you can do except reword the title to only show one model.

Re: Ebay cancelling your listing

motherbear2003 — Thu, 31 Jan 2013 07:56:43 GMT

fizza - you can ask ebay the same question and get 3-4 different answers, none of which are correct unfortunately:-(

Re: Ebay cancelling your listing

dylan11235813 — Thu, 31 Jan 2013 08:48:13 GMT

OP . I have not seen the listing so this is just my opinion

Did they give a reason for the cancellation, was it actually for keyword spamming?

It may also be they consider it some for of copyright infringement, using FORD or whatever to advertise a non geniune part.

There is a section to add the model and other details to the listing just not in the heading

Re: Ebay cancelling your listing

dylan11235813 — Thu, 31 Jan 2013 09:00:18 GMT

JMO but ebay also allowing other sellers, particulary OS sellers to operate unimpeded is a joke, and may even be illegal.

Re: Ebay cancelling your listing

motherbear2003 — Thu, 31 Jan 2013 09:42:50 GMT

dylan - I think it would be keyword spamming if my experiences are anything to go by. If you complain to ebay about other sellers, they'll ask you to do their work for them and report the listings - they don't pay me and I don't work for free]:)

Re: Ebay cancelling your listing

carls*world — Thu, 31 Jan 2013 10:00:28 GMT

It is rather amusing, yet unfortunate for the OP. I have on numerous occasions reported a particular seller, listing over 300 identical items, which are a generic accessory, with each listing differing only by including a different car make and model in the title.

Have any of those been acted on? Not a one.

Yet in the OP's case, I sympathise, as I wouldn't consider it keyword spamming at all. The models listed are the specific models they do fit.

Re: Ebay cancelling your listing

davewil1964 — Thu, 31 Jan 2013 10:13:32 GMT

But, carl, they aren't keyword spamming if they only list one make and model in each listing. And the listings aren't identical because there are different makes and models in each one.

Re: Ebay cancelling your listing

carls*world — Thu, 31 Jan 2013 10:16:47 GMT

No, they're circumventing the multiple items listing policy, AND keyword spamming, as the item in question suits absolutely no specific vehicle, any more than a smelly tree that hangs on the mirror does.

Re: Ebay cancelling your listing

carls*world — Thu, 31 Jan 2013 10:21:55 GMT

Bit like if I type in a search "Ford Falcon" to browse Falcon parts, and the top listings came up:

"Falcon XK fragrance tree, pine"
"Falcon XL fragrance tree, pine"
"Falcon XM fragrance tree, pine".....

and so on up to FG

Then start again with the whole list of 20 models in each flavour.

Re: Ebay cancelling your listing

davewil1964 — Thu, 31 Jan 2013 10:30:48 GMT

Refine your search to what you want.

If I wanted a mirror or some wheels I would put those words in a search. But that's just me.

Re: Ebay cancelling your listing

carls*world — Thu, 31 Jan 2013 10:37:29 GMT

Ebay help page link.

Keyword spamming occurs when members place brand names or other inappropriate keywords in a title or description for the purpose of gaining attention or diverting members to a listing.

Not permitted:

Separate fixed price listings for identical generic or universal items—such as AA batteries, generic lens caps, generic cases, and cables—listed as being compatible with certain products

Re: Ebay cancelling your listing

fizza7 — Thu, 31 Jan 2013 13:42:44 GMT

Thankyou for your comments and yes this isnt spaming at all as the advertised models are exactly what these wheels are made to fit...What i find amusing is that Ebay instruct you to be as descriptive as posible and list the models that your item fit then tell you you cant as its spamming...doomed if you do and doomed if you dont???...how the hell do you sell this item if you can advertise what its made for and even if you do then you are at fault for not being descriptive if they are not what the purchaser wants.....whats even more frustrating is that every person you deal with at ebay tells you something different which contradicts the other so even they dont know thier own rules???..My opinion and thoughts are starting to lean towards start selling from a different site that actually knows what they are doing and dont have contradicting rules and policies and staff that have appropriate knowledge of thier own rules...Ebay should be ashamed of this!!

Re: Ebay cancelling your listing

fizza7 — Thu, 31 Jan 2013 13:48:29 GMT

The wheels im selling fit various model Fords so i listed these models in my heading as this is exactly what these wheels are made for..if i dont list what model they fit then buyers wont find them in search results hence i wont sell them. Not all wheels fit all Fords so im actually giving a truefull and descriptive title

Re: Ebay cancelling your listing

davewil1964 — Thu, 31 Jan 2013 13:59:24 GMT

Be that as it may, if you don't change your title before relisting you court account restriction. The title is really only for searchers and casual browsers.

Like I said, I doubt too many potential buyers would be searching for wheels by specific model.

Re: Ebay cancelling your listing

phorum_junkie* — Thu, 31 Jan 2013 23:30:43 GMT

Are they Ford brand and if not are you listing them under the Ford category?

If so that is your problem, it is the fact you are using the word Ford instead of the actual brand of tyre.

Re: Ebay cancelling your listing

go-tazz — Fri, 01 Feb 2013 01:27:31 GMT

It doesn't make sense except for one main thing eBay seems to act on,(someone has reported your listing),X-(

Which generally means they are selling the same or similar items themselves.

The other sellers are using the same listing style as this search for ford xa xb xc shows:

http://www.ebay.com.au/sch/i.html?_trksid=p3984.m570.l1311.R1&_nkw=ford+xa+xb+xc&_sacat=0&_from=R40

It shouldn't matter which manufacturer they are from as long as they are listed in the correct category: Vehicle Parts & Accessories >Car, Truck Parts >Wheels, Tyres > Wheels

Maybe ask eBay how they want all the other 1500 plus listings reported that violate the same criteria under which you listed,?:|

At the same time maybe try explaining to them that's the way Aussies search for those particular type of wheels.

Good luck with it.

Re: Ebay cancelling your listing

fizza7 — Fri, 01 Feb 2013 03:27:42 GMT

Hi go tazz...thankyou for your post..I have tried explaining both over the phone and through messages to the Ebay team yet i get different replies that all contradict each other...I have come to the realisation that ebay is staffed by unqualified unexperienced foriegners who really have no idear what they are doing and dont know thier own rules and policies..I also supplied a list of 20 listings similar to mine which i found after searching for 1 minute and looking at half a page!! to them and suprise suprise i didnt get a reply...They will kill thier own site the way they run!!!