topic Re: Honest Opinions in Selling

Honest Opinions

arnl7178 — Tue, 05 Feb 2013 15:15:08 GMT

Hello to all,

I have been an eBay member for years, and used to occasionally sell a long time ago but it was only ever things I had around the house so it was very sporadic.

I'm trying to get back into it, but with actual specific items now and am wondering if anyone has a couple of minutes to check out my listings (just the jewellery, as the others are just "one offs") and tell me if they are okay.

Have I forgotten anything, are the photo's clear enough, is the description okay? Be as honest as you like. I truly do want the brutal truth.

Thanks so much advance.

Re: Honest Opinions

*new2vintage — Tue, 05 Feb 2013 16:34:44 GMT

I've looked at 2 jewellery listings and a clothing listing and they look professional. Your refund policy is fair but keep in mind Paypal can override anyone's refund policy and if a buyer opens a dispute they'll receive a refund from Paypal even if you know they have lied however you can appeal Paypal's decision. Also never leave positive feedback with a negative comment for a buyer - it's a policy violation. The option to leave neutral or negative feedback was removed a few years ago. I wish you well.

Re: Honest Opinions

arnl7178 — Tue, 05 Feb 2013 16:43:41 GMT

Thank you very much, Deja Vu. I appreciate your time, and feedback!

Re: Honest Opinions

foxette-in-sox — Tue, 05 Feb 2013 19:05:06 GMT

Shipping on this item is free regular post within Australia. Registered mail is available at a cost to the buyer.

NO NO NO NO-please use either registered or click n send with insurance for a $90 item.Registered post or click n send is YOUR protection as a seller-the buyer already has Paypal protection.

You really should be using click n send anyway as cheaper than normal AP satchels & if lodged over an AP counter,it will be scanned & you'll receive a receipt which covers you for any Paypal non received disputes.

If you MUST post anything via regular post with no tracking,make sure its for an item value that you could afford to lose if it does go missing.

Just a question re the $90 opal ring ( gorgeous IMO) but you haven't stated what type of opal ie doublet,triplet etc Sorry if 'solid opal' is correct but I wouldn't understand that.

Re: Honest Opinions

phorum_junkie* — Tue, 05 Feb 2013 21:51:33 GMT

Haven't read the police re AP and jewellery since the advent of click & send as I don't sell fine jewellery but back then registered post, with extra cover, had to be used if you wanted to be compensated for a lost parcel.

Once you start adding extra cover there is little difference between the cost of reg post and c&s anyway.

Totally correct though that you never send anything that you are not prepared to refund or replace without question if the buyer says it has gone missing by regular parcel, express satchel or red satchel, the tracking on those is not up to Paypal requirements.

Re: Honest Opinions

cuddles_01au — Tue, 05 Feb 2013 23:04:53 GMT

just check your spelling you have STONE information I thunk you may mean STORE

Re: Honest Opinions

2106greencat — Tue, 05 Feb 2013 23:22:07 GMT

Sorry I had to stop looking at your jewellery 😞

Way too much nice stuff and I would go broke if I bought all the one's I fell in love with !

Oh, awesome store BTW 😄

Re: Honest Opinions

*crikey*mate* — Tue, 05 Feb 2013 23:29:24 GMT

I PM'd you about postage on the flanellette shirts 🙂

Re: Honest Opinions

lind9650 — Wed, 06 Feb 2013 01:39:31 GMT

Just a question re the $90 opal ring ( gorgeous IMO) but you haven't stated what type of opal ie doublet,triplet etc Sorry if 'solid opal' is correct but I wouldn't understand that.

Foxette, a doublet is a slice of gem opal glued to a backing.

A Triplet is a backing, a slice of gem opal and a crystal top glued together.

Solid opal may have colour throughout, or a bar of colour on a colourless oopal background. If it is not glued together, it is still regarded as solid opal.

The seller has described the ring correctly.

Erica 😉

Re: Honest Opinions

digital*ghost — Wed, 06 Feb 2013 01:57:44 GMT

The only thing I can really suggest is more photos - either uploaded to the gallery, or (preferably) in the body of the listing, just showing the pendants from a couple of different angles - show off your work! 🙂

Your images are good - very clear, but in the gallery they look a little dark and it does detract a little bit from how lovely they are. There's some very good (free) photo editing software around that can help make your images pop a little bit more - I use Windows Live gallery to brighten, alter colour temperature if needed, lighten shadows and clarify, then use Photo Filtre to remove discolouration on silver (you can isolate segments free-hand, then adjust the selection), it really makes a big difference.

Just one small spelling error - chysocolla is missing an R.

Other than those little things, great items and great listings.

Re: Honest Opinions

foxette-in-sox — Wed, 06 Feb 2013 02:06:36 GMT

Just a question re the $90 opal ring ( gorgeous IMO) but you haven't stated what type of opal ie doublet,triplet etc Sorry if 'solid opal' is correct but I wouldn't understand that.

Foxette, a doublet is a slice of gem opal glued to a backing.

A Triplet is a backing, a slice of gem opal and a crystal top glued together.

Solid opal may have colour throughout, or a bar of colour on a colourless oopal background. If it is not glued together, it is still regarded as solid opal.

The seller has described the ring correctly.

Erica 😉

Oh of course I knew that Erica-I was just testing to see if anyone else knew 😄

(I will NOT ask silly questions,I will NOT ask silly questins-I asked a silly question & was answered by a budgie :_| )

Re: Honest Opinions

arnl7178 — Wed, 06 Feb 2013 03:05:58 GMT

Wow, thank you for such great responses!

Re Postage: Good point! I hadn't realised just how much things have changed on eBay! There's so much more to learn.

I signed up for Click-and-Send, and then realised it was useless to me as I don't have a printer. I think I'll just post via the counter. I will send everything registered post!

Cuddles_01au: Thank you! Although I had to laugh. Look at your comment. You THUNK, hehe.

crikey*mate: LOL, thank you!

Re More Photo's: I actually agree. I began taking more photo's of the rings, and didn't get around to the pendants, but I do think more is better. It's always the photo's I look at first in any description so I'm sure my buyers are the same. I will play around with it, and see how I do.

Thank you to all for pointing out the grammar mistakes & for taking the time to respond. I really appreciate it.

Re: Honest Opinions

arnl7178 — Wed, 06 Feb 2013 03:23:59 GMT

I'm sorry for the double post, but I am confused.

Since I don't have a printer and can't use click-and-send, do I want to use registered post, or tracking with a signature?

And one more thing .. Should I stay with free postage and just cover the cost myself, or are buyers typically happy to pay for their own post?

Re: Honest Opinions

thesoulyearns — Wed, 06 Feb 2013 03:58:43 GMT

I just looked at the Sterling Silver Laguna Lace Pendant.

1. You may want to add one or two more photos that show it from different angles, so potential buyers can make a more informed choice. Having said that, one photo can often be enough as it leaves things to the imagination which can help

2. I would change the font colour. Grey and black are a little bland

3. Shipping policy - I would remove a couple of those things as they're not necessary. If you don't specify pick-up as an option, you needn't write it in the listing. If you post to worldwide, you should make it available in the Post To locations, so they can immediately buy. Go to Australia Post and ask them about rates to various countries

4. You may want to condense the Terms part too, although I'm not sure what would be best to remove as they do look informative

5. Think about adding a few pics as thumbnails in your description area so they have a visual stimulation while reading the text, instead of having to scroll back up for the photo

Re: Honest Opinions

patchoo78 — Wed, 06 Feb 2013 04:22:06 GMT

(I will NOT ask silly questions,I will NOT ask silly questins-I asked a silly question & was answered by a budgie

Foxy, the only silly question is the one that doesn't get asked :-x

Re: Honest Opinions

cuddles_01au — Wed, 06 Feb 2013 04:24:02 GMT

I Know hehehe i been waiting for someone to say especially when my comment was about spelling hehe my excuse is im getting old :^O

Re: Honest Opinions

*new2vintage — Wed, 06 Feb 2013 05:08:42 GMT

I'm sorry for the double post, but I am confused.

Since I don't have a printer and can't use click-and-send, do I want to use registered post, or tracking with a signature?

And one more thing .. Should I stay with free postage and just cover the cost myself, or are buyers typically happy to pay for their own post?

Some sellers include the cost for postage so technically it isn't free. If you actually pay for it they might assume they are charged for it anyway. If you start charging for it and the cost is reasonable it shouldn't affect your sales much because buyers are used to paying for postage.

Registered Post includes insurance and online tracking plus the recipient needs to sign for it.

Re: Honest Opinions

arnl7178 — Wed, 06 Feb 2013 07:18:42 GMT

thesoulyears, thanks for feedback! I've updated all the details now. I agree about the font colour. I'll play around with some themes.

deja_vu, thanks for clearing that up. I've added postage onto the listings now. I'll be sending everything via Registered Post now.

Thank you so much to all of you for your time and honestly. You've helped me loads!

Re: Honest Opinions

davewil1964 — Wed, 06 Feb 2013 08:12:23 GMT

Anything under $100 and 500g is $3.70 cheaper to post with C&S than a registered AP satchel.

A cheap printer is $40-50. Don't need too many C&S postages to pay for a printer.

Re: Honest Opinions

arnl7178 — Wed, 06 Feb 2013 08:32:56 GMT

I had to read that 4 times Dave, before I realised you meant Click-and-Send. Goodness lol.

I actually have a printer but it is in storage because I just use a laptop now. Perhaps I should consider using Click-and-Send after all.

Thanks for the feedback!