topic Re: Mark as recieved ??? in Selling

Mark as recieved ???

bright-byte — Fri, 08 Feb 2013 01:19:58 GMT

Hi there,

Just wondering what your thoughts were on a "Mark Received" function so that sellers have some idea if a customer has ...... well received an item, I know your going to say well they simply leave feedback so that is proof of item being received. Not in all cases, I have a few buyers that haven't left feedback and I would really like to know that they have received the item at least so that I don't have an issue in the future with coming to me months down the track and say they are still waiting for their item.

Anyway my thoughts are that Ebay could make it a compulsory action to be taken by the buyer and if they do not mark as received within say 2 months then they receive a reminder email to do so.

The reason I say make it compulsory is because if not it would just be like feedback and the seller would be left hanging.

Re: Mark as recieved ???

*sparklz* — Fri, 08 Feb 2013 01:39:00 GMT

If they can not be bothered to leave feedback or contact the seller then they would not be bothered to mark as received.

Like a lot of sellers do not mark as posted even with that option there for them with just a click of the mouse.

Re: Mark as recieved ???

thebarginfinder — Fri, 08 Feb 2013 01:46:28 GMT

Yes, good i dea, as a caring seller, i like to know people have recieved items promptly,Maybe take it 1 step further where its calculated where it works in favour for us casual sellers "average days\delivery", might help us get sales, as there are some dogdy people out there with low FB scores, Which im sure is off puting to some buyers, ATleast people would know even as a casual seller your still a trusted person.

Re: Mark as recieved ???

bright-byte — Fri, 08 Feb 2013 02:15:31 GMT

If they can not be bothered to leave feedback or contact the seller then they would not be bothered to mark as received.

Like a lot of sellers do not mark as posted even with that option there for them with just a click of the mouse.

Hi sparklz, I understand what your saying but if it was a compulsory step in the purchasing process they would have to do it.

Re: Mark as recieved ???

bright-byte — Fri, 08 Feb 2013 02:19:22 GMT

Yes, good i dea, as a caring seller, i like to know people have recieved items promptly,Maybe take it 1 step further where its calculated where it works in favour for us casual sellers "average days\delivery", might help us get sales, as there are some dogdy people out there with low FB scores, Which im sure is off puting to some buyers, ATleast people would know even as a casual seller your still a trusted person.

You hit the nail on the head, I really do care if a customer is satisfied with my items and all facets of their purchase as my/our reputation is the real seller here.

Re: Mark as recieved ???

***super_nova*** — Fri, 08 Feb 2013 02:24:41 GMT

How would you enforce it?

Re: Mark as recieved ???

thecatspjs — Fri, 08 Feb 2013 02:30:01 GMT

Based on my experience and a 5 stars for communication, if a buyer does not leave a seller feedback it just means that they have more important things to do.

Re: Mark as recieved ???

izabsmiling — Fri, 08 Feb 2013 02:31:19 GMT

Yes,as super nova asked..how would/could it be enforced? ..they (the buyer) have the item they paid for...it is theirs.

How could or would it be enforced?

Do you think that the seller should get a refund if they don't ?

that wouldn't be legal would it ?

Re: Mark as recieved ???

syrupsmummy — Fri, 08 Feb 2013 02:31:28 GMT

Hi sparklz, I understand what your saying but if it was a compulsory step in the purchasing process they would have to do it.

How can eBay force buyers to come back to mark as received after they've got their items?

eBay send members feedback reminders regularly but it doesn't make all members leave feedbacks.

I think it's a good idea if all members do it but I can't see how it's possible foe eBay to force all to do so.

Re: Mark as recieved ???

izabsmiling — Fri, 08 Feb 2013 02:37:15 GMT

Just as a b&m store owner could not force a customer to say Thank you before leaving the store with the item they now legally own .

Re: Mark as recieved ???

bright-byte — Fri, 08 Feb 2013 02:37:54 GMT

How would you enforce it?

Make it an automatic thing that after a certain amount of time if they have not ticked "Item Received" or "Item Not Received" then they will get emails asking them to do so. Not hard to set up and it would then allow the seller to follow up on any dispute before Ebay needed to be contacted thus less work for ebay and more communication and hopefully better resolutions between Buyer and Seller.

Re: Mark as recieved ???

izabsmiling — Fri, 08 Feb 2013 02:39:53 GMT

Maybe just Post them with tracking .

Re: Mark as recieved ???

izabsmiling — Fri, 08 Feb 2013 02:41:06 GMT

Make it an automatic thing that after a certain amount of time if they have not ticked "Item Received" or "Item Not Received" then they will get emails asking them to do so. Not hard to set up and it would then allow the seller to follow up on any dispute before Ebay needed to be contacted thus less work for ebay and more communication and hopefully better resolutions between Buyer and Seller.

by Law if the buyer has an item they paid for it is no longer the property of the seller...what would the dispute be ?

Re: Mark as recieved ???

***super_nova*** — Fri, 08 Feb 2013 02:44:45 GMT

Not hard to set up and it would then allow the seller to follow up on any dispute before Ebay needed to be contacted thus less work for ebay and more communication and hopefully better resolutions between Buyer and Seller.

???? Why should eBay needed to be contacted? If item is not received, then the buyer needs to contact seller, and if the seller does not refund or replace, then PP claim is opened. There is NO work for eBay.

Re: Mark as recieved ???

bright-byte — Fri, 08 Feb 2013 02:46:47 GMT

How can eBay force buyers to come back to mark as received after they've got their items?

eBay send members feedback reminders regularly but it doesn't make all members leave feedbacks.

I think it's a good idea if all members do it but I can't see how it's possible foe eBay to force all to do so.

As an automatic thing it would not be forced but if the Buyer was too busy or just too lazy to click a button at least the Seller would then be aware and would have a legitimate reason to contact the Buyer and make sure everything is OK, As it stands if one of my Buyers doesn't leave FB I have no way of knowing if they received it etc.

Re: Mark as recieved ???

izabsmiling — Fri, 08 Feb 2013 02:48:02 GMT

Oh I thought you meant open a dispute for something like failure to let previous owner (aka seller) know that you have possession of your item.That idea seemed bizarrre.

Re: Mark as recieved ???

izabsmiling — Fri, 08 Feb 2013 02:50:16 GMT

Bright byte , Most buyers would let the seller know if they hadn't received their item...even if they wouldn't ever bother to leave feedback.They (the buyer) usually want what they paid for.

Re: Mark as recieved ???

thecatspjs — Fri, 08 Feb 2013 02:50:20 GMT

I think the suggestion that sending by trackable postage method is very sensible. You could then check tracking events and in most cases find an event that it was delivered or about to be delivered.

Re: Mark as recieved ???

phorum_junkie* — Fri, 08 Feb 2013 02:54:30 GMT

Maybe just Post them with tracking .

That was my immediate thought lol.

Why do people want to complicate things?

If a buyer hasn't contacted me one way or another I just leave feedback on about day 55 to 59 (if I can be bothered) and archive the item.

Re: Mark as recieved ???

bright-byte — Fri, 08 Feb 2013 02:56:40 GMT

by Law if the buyer has an item they paid for it is no longer the property of the seller...what would the dispute be ?

Exactly, but how do you know the Buyer has the Item unless (in my scenario) they click the button.

And I do send items with tracking but as we have all seen sometimes that does not mean the buyer has received it. However we are getting of the point. This is not about forcing anybody to do anything (Ebay would never do that :^O ) it just about providing another tool for Buyer and Seller to use to make the whole process more transparent and easier for all.