topic Re: Click&send problems? in Selling

Click&send problems?

***super_nova*** — Sun, 03 Mar 2013 04:35:39 GMT

I have just tried to process C&S parcel that I would really like to post tomorrow, but it prints out miniature blank label, and the transaction record is tiny. I tried both my C&S accounts :(. Anybody else is having problems?

Re: Click&send problems?

arnl7178 — Sun, 03 Mar 2013 04:57:18 GMT

Yes, I had this trouble twice yesterday. Eventually, it went back to normal.

Re: Click&send problems?

**meep** — Sun, 03 Mar 2013 05:16:02 GMT

Just processed one with no problems.

Re: Click&send problems?

curraone — Sun, 03 Mar 2013 05:39:10 GMT

had that problem before and click and send support told me it had something to do with Firefox.

so I signed in through internet explorer and it worked.

did it again today, same answer.

so use a different browser if you are using Firefox.

Re: Click&send problems?

yodablu — Sun, 03 Mar 2013 05:40:27 GMT

I just processed 8 parcels without any problems.

Re: Click&send problems?

***super_nova*** — Sun, 03 Mar 2013 05:54:47 GMT

had that problem before and click and send support told me it had something to do with Firefox.

Fantastic, IE worked. :))))

Now I have 6 numbers for the one parcel 😐

Re: Click&send problems?

curraone — Sun, 03 Mar 2013 06:09:15 GMT

if you have paid you just email for a refund for the numbers you did not use

email clickandsend@auspost.com.au

it takes about 7 days if you paid by credit card.

you need to quote the reference numbers and the invoice numbers.

Re: Click&send problems?

curraone — Sun, 03 Mar 2013 06:10:32 GMT

I just processed 8 parcels without any problems.

this is only helpful if you are using Firefox - in which case we would want to know why yours worked and ours didn't.:-D

Re: Click&send problems?

phorum_junkie* — Sun, 03 Mar 2013 06:58:25 GMT

I find Chrome the most c&s friendly browser.

Re: Click&send problems?

***super_nova*** — Sun, 03 Mar 2013 07:49:05 GMT

if you have paid you just email for a refund for the numbers you did not use

thanks, but no I did not pay; I am going to pay at the PO. But C&S are going to be somewhat clogged up if every item gets entered few times 😮